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For Companies At a Glance
- Tasks: Engage with customers, convert opportunities into sales, and support team success.
- Company: Join a dynamic team at Epco, part of MegaGroup Trade Holding.
- Benefits: Collaborative culture, career growth, and a supportive work environment.
- Why this job: Make a real impact in customer relationships and sales growth.
- Qualifications: 2-3 years in industrial sales or technical B2B sales; strong communication skills.
- Other info: Be part of a team that values enthusiasm and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Epco is part of MegaGroup Trade Holding, a network of technical wholesalers providing water solutions across 10+ locations in Europe. We are looking for an experienced, motivated Senior Customer Service & Sales Engineer to join our close-knit team in Leeds. This role is ideal for someone who enjoys being on the phone, takes pride in delivering excellent service, and proactively supports sales growth within the industrial water and wet leisure industries.
YOUR IMPACT
As a Senior Customer Service & Sales Engineer, you will play a vital role in converting opportunities into sustainable, profitable business. Given the size of the team, your contribution will be highly visible, and you'll have the opportunity to make a direct and meaningful impact on customer retention and customer growth. Reporting to the Sales Office Manager, you will work closely with a small, well-established team, where collaboration, reliability, and a positive attitude are essential. Your experience and commercial awareness will directly contribute to customer retention, sales performance, and team stability.
HOW YOU'LL DRIVE SUCCESS
- Confidently handle inbound and outbound customer calls, building strong, long-term customer relationships
- Proactively follow up on quotations and identify opportunities to convert them into orders
- Prepare and process sales quotations and customer orders accurately and efficiently
- Check stock availability, lead times, and delivery options, clearly communicating expectations to customers
- Take a proactive sales approach, identifying upsell and cross-sell opportunities rather than purely reacting to enquiries
- Liaise closely with internal teams (sales, warehouse, logistics, finance) to ensure smooth order fulfillment
- Resolve customer queries efficiently and professionally, ensuring high customer satisfaction
- Maintain accurate records in ERP and CRM systems
- Contribute positively to the team culture and support continuous improvement of processes
WHO YOU ARE
- 2–3+ years of experience in industrial sales, technical B2B sales, or sales administration
- Confident and comfortable picking up the phone — you enjoy customer conversations and are not hesitant to make outbound calls
- A reliable, enthusiastic professional who brings a strong work ethic and positive energy to the team
- Well‐organised, detail‐oriented, and able to manage multiple priorities
- A true team player who values collaboration and understands the importance of teamwork
- Commercially minded, with a proactive rather than reactive approach to sales
- Comfortable using ERP systems, MS Office, and digital tools
- Experience with industrial products, technical solutions, or wholesale environments is highly desirable
WHY JOIN US?
At our core, we are united by shared values that shape how we work and grow together: Customer obsession, Teamwork, Enjoy together. You'll join a well-knit team where experience is valued and enthusiasm matters. We are excited to attract talents who want to contribute long-term, take ownership of their role, and enjoy being part of a collaborative working environment.
Senior Customer Service & Sales Engineer in Leeds employer: MegaGroup
Contact Detail:
MegaGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service & Sales Engineer in Leeds
✨Tip Number 1
Get to know the company inside out! Research Epco and MegaGroup Trade Holding, so you can speak confidently about their values and services during your interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer calls, try role-playing with a friend or family member. This will help you feel more comfortable and confident when it comes to handling those important conversations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role. Plus, we love seeing candidates who take initiative!
We think you need these skills to ace Senior Customer Service & Sales Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and sales achievements, especially in the industrial sector, to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've successfully handled customer relationships and contributed to sales growth in previous roles.
Show Off Your Communication Skills: Since this role involves a lot of phone work, make sure your written application showcases your communication style. Be clear, concise, and friendly—let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at MegaGroup
✨Know Your Stuff
Make sure you brush up on your knowledge of industrial sales and technical solutions. Familiarise yourself with the products and services Epco offers, as well as the water solutions industry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of phone work, practice articulating your thoughts clearly and concisely. Prepare for common customer service scenarios and think about how you would handle them. Demonstrating your ability to build strong relationships over the phone will be key.
✨Be Proactive
Think about ways you can contribute to sales growth before the interview. Come prepared with ideas on how to identify upsell and cross-sell opportunities. Showing that you have a proactive mindset will align perfectly with what they’re looking for in a Senior Customer Service & Sales Engineer.
✨Team Spirit Matters
Emphasise your teamwork skills during the interview. Share examples of how you've collaborated with others in previous roles. Since Epco values a close-knit team culture, showing that you can contribute positively to the team dynamic will make you stand out.
