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For Companies At a Glance
- Tasks: Engage with customers, convert opportunities into sales, and support team growth.
- Company: Join a dynamic team at Epco, part of MegaGroup Trade Holding.
- Benefits: Collaborative culture, career development, and a supportive work environment.
- Why this job: Make a real impact in customer relationships and sales success.
- Qualifications: 2-3+ years in sales, strong communication skills, and a proactive mindset.
- Other info: Be part of a close-knit team that values enthusiasm and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Epco is part of MegaGroup Trade Holding, a network of technical wholesalers providing water solutions across 10+ locations in Europe. We are looking for an experienced, motivated Senior Customer Service & Sales Engineer to join our close-knit team in Leeds. This role is ideal for someone who enjoys being on the phone, takes pride in delivering excellent service, and proactively supports sales growth within the industrial water and wet leisure industries.
YOUR IMPACT
As a Senior Customer Service & Sales Engineer, you will play a vital role in converting opportunities into sustainable, profitable business. Given the size of the team, your contribution will be highly visible, and you’ll have the opportunity to make a direct and meaningful impact on customer retention and customer growth. Reporting to the Sales Office Manager, you will work closely with a small, well-established team, where collaboration, reliability, and a positive attitude are essential. Your experience and commercial awareness will directly contribute to customer retention, sales performance, and team stability.
HOW YOU’LL DRIVE SUCCESS
- Confidently handle inbound and outbound customer calls, building strong, long-term customer relationships
- Proactively follow up on quotations and identify opportunities to convert them into orders
- Prepare and process sales quotations and customer orders accurately and efficiently
- Check stock availability, lead times, and delivery options, clearly communicating expectations to customers
- Take a proactive sales approach, identifying upsell and cross-sell opportunities rather than purely reacting to enquiries
- Liaise closely with internal teams (sales, warehouse, logistics, finance) to ensure smooth order fulfillment
- Resolve customer queries efficiently and professionally, ensuring high customer satisfaction
- Maintain accurate records in ERP and CRM systems
- Contribute positively to the team culture and support continuous improvement of processes
WHO YOU ARE
- 2–3+ years of experience in industrial sales, technical B2B sales, or sales administration
- Confident and comfortable picking up the phone — you enjoy customer conversations and are not hesitant to make outbound calls
- A reliable, enthusiastic professional who brings a strong work ethic and positive energy to the team
- Well‑organised, detail‑oriented, and able to manage multiple priorities
- A true team player who values collaboration and understands the importance of teamwork
- Commercially minded, with a proactive rather than reactive approach to sales
- Comfortable using ERP systems, MS Office, and digital tools
- Experience with industrial products, technical solutions, or wholesale environments is highly desirable
WHY JOIN US?
At our core, we are united by shared values that shape how we work and grow together: Customer obsession, Teamwork, Enjoy together. You’ll join a well-knit team where experience is valued and enthusiasm matters. We are excited to attract talents who want to contribute long-term, take ownership of their role, and enjoy being part of a collaborative working environment.
Customer Service & Sales Engineer in Leeds employer: MegaGroup
Contact Detail:
MegaGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Engineer in Leeds
✨Tip Number 1
Get to know the company inside out! Research Epco and MegaGroup Trade Holding, so you can chat confidently about their values and products during your interviews. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer calls, try role-playing with a friend or family member. This will help you feel more comfortable and confident when it comes to handling those inbound and outbound conversations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service & Sales Engineer in Leeds
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love candidates who take pride in delivering excellent service.
Highlight Relevant Experience: Make sure to emphasise your experience in industrial sales or technical B2B sales. We want to know how your background aligns with the role, so don’t hold back on showcasing your skills and achievements that relate to the job description.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at MegaGroup
✨Know Your Product
Before the interview, make sure you understand the products and services offered by Epco. Familiarise yourself with the industrial water and wet leisure industries, as well as any technical solutions they provide. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service & Sales Engineer, you'll be on the phone a lot. Practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully handled customer calls or resolved queries in the past. This will show that you're not just comfortable on the phone, but also skilled at building relationships.
✨Demonstrate Proactivity
Highlight your proactive sales approach during the interview. Be ready to discuss times when you've identified upsell or cross-sell opportunities. This will illustrate your ability to go beyond simply reacting to enquiries and show that you can contribute to sales growth.
✨Emphasise Teamwork
Since this role involves working closely with a small team, be prepared to talk about your experiences in collaborative environments. Share examples of how you've contributed positively to team culture and supported continuous improvement. This will align with Epco's values and show that you're a true team player.
