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For Companies At a Glance
- Tasks: Engage with customers, manage sales orders, and drive business growth in a supportive team.
- Company: Join EPCO Plastics Ltd., part of MegaGroup, a leader in water solutions across Europe.
- Benefits: Enjoy a collaborative culture, career growth, and the chance to make a real impact.
- Why this job: Be a key player in transforming customer relationships and driving sales success.
- Qualifications: 2-3+ years in sales, strong communication skills, and a proactive approach.
- Other info: Dynamic environment with a focus on teamwork and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
EPCO Plastics Ltd. is part of MegaGroup Trade Holding, a network of technical wholesalers providing water solutions across 10+ locations in Europe. We are looking for an experienced, motivated Senior Customer Service & Sales Engineer to join our close-knit team in Leeds. This role is ideal for someone who enjoys being on the phone, takes pride in delivering excellent service, and proactively supports sales growth in sectors of Piping system.
Your mission: MegaGroup Trade Holding is an international technical wholesaler specializing in water solutions that improve people’s lives. We take pride in addressing global water challenges and supporting sectors such as Irrigation, Livestock, Swimming pools, Building services, and industry. As part of MegaGroup, EPCO Plastics Ltd is a leading distributor of plastic piping systems and water infrastructure solutions in the UK. EPCO combines technical expertise with high-quality products, delivering innovative solutions and exceptional support to a wide range of customers across multiple industries.
As a Senior Customer Service & Sales Engineer, you will play a vital role in converting opportunities into sustainable, profitable business. Given the size of the team, your contribution will be highly visible, and you’ll have the opportunity to make a direct and meaningful impact on customer retention and customer growth. Reporting to the Sales Manager, you will work closely with a small, well-established team, where collaboration, reliability, and a positive attitude are essential. Your experience and commercial awareness will directly contribute to customer retention, sales performance, and team stability.
Your key responsibilities:
- Confidently handle inbound and outbound customer calls, building strong, long-term customer relationships
- Proactively follow up on quotations and identify opportunities to convert them into orders
- Prepare and process sales quotations and customer orders accurately and efficiently
- Check stock availability, lead times, and delivery options, clearly communicating expectations to customers
- Take a proactive sales approach, identifying upsell and cross-sell opportunities rather than purely reacting to enquiries
- Liaise closely with internal teams (sales, warehouse, logistics, finance) to ensure smooth order fulfillment
- Resolve customer queries efficiently and professionally, ensuring high customer satisfaction
- Maintain accurate records in ERP and CRM systems
- Contribute positively to the team culture and support continuous improvement of processes
What you bring:
- 2–3+ years of experience in industrial sales, technical B2B sales, or sales administration
- Confident and comfortable picking up the phone — you enjoy customer conversations and are not hesitant to make outbound calls
- A reliable, enthusiastic professional who brings a strong work ethic and positive energy to the team
- Well-organised, detail-oriented, and able to manage multiple priorities
- A true team player who values collaboration and understands the importance of team fit
- Commercially minded, with a proactive rather than reactive approach to sales
- Comfortable using ERP systems, MS Office, and digital tools
- Experience with industrial products, technical solutions, or wholesale environments is highly desirable
WHY JOIN US?
At our core, we are united by shared values that shape how we work and grow together: Customer obsession, Execution, Excellence, Teamwork, Enjoy together. You’ll join a well-knit team where experience is valued and enthusiasm matters. We are excited to attract talents who want to contribute long-term, take ownership of their role, and enjoy being part of a collaborative working environment.
Ready to make an impact? Advance your career in a professional, friendly, and dynamic environment—apply now and become a key player in EPCO’s success as a Senior Customer Service & Sales Engineer!
Senior Customer Service & Sales Engineer in Leeds employer: MegaGroup Tradeholding B.V.
Contact Detail:
MegaGroup Tradeholding B.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service & Sales Engineer in Leeds
✨Tip Number 1
Get to know the company inside out! Research EPCO Plastics and MegaGroup Trade Holding, their products, and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer calls, try role-playing with a friend or family member. Get comfortable handling different types of conversations, from inquiries to resolving issues.
✨Tip Number 3
Be proactive in your approach! Think about how you can upsell or cross-sell during your conversations. Prepare some ideas on how EPCO's products can benefit potential customers, so you can share them confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference at EPCO.
We think you need these skills to ace Senior Customer Service & Sales Engineer in Leeds
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you enjoy helping customers and building relationships, so share any relevant experiences that highlight your skills in this area.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific requirements of the Senior Customer Service & Sales Engineer role. Highlight your experience in industrial sales and any technical knowledge you have that relates to our products.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key achievements and skills are easy to spot. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive—something we value highly!
How to prepare for a job interview at MegaGroup Tradeholding B.V.
✨Know Your Product Inside Out
Before the interview, make sure you understand EPCO Plastics Ltd.'s products and services, especially in the piping systems sector. Familiarise yourself with their technical specifications and how they address customer needs. This will help you confidently discuss how your experience aligns with their offerings.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or turned a challenging situation into a positive outcome. Highlight your proactive sales approach and how you've built long-term relationships with clients, as this is crucial for the role.
✨Demonstrate Team Spirit
Since teamwork is essential at EPCO, be ready to share instances where you've collaborated effectively with colleagues. Discuss how you contribute to a positive team culture and support continuous improvement, as this will resonate well with their values.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's goals, team dynamics, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
