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For Companies At a Glance
- Tasks: Engage with customers, convert opportunities into sales, and support team success.
- Company: Join a dynamic team at a leading technical wholesaler in Europe.
- Benefits: Collaborative culture, career growth, and a supportive work environment.
- Why this job: Make a real impact on customer relationships and business growth.
- Qualifications: 2-3 years in industrial sales, strong communication skills, and a proactive mindset.
- Other info: Be part of a team that values enthusiasm and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
Epco is part of MegaGroup Trade Holding, a network of technical wholesalers providing water solutions across 10+ locations in Europe. We are looking for an experienced, motivated Customer Service & Sales Engineer to join our close-knit team in Leeds. This role is ideal for someone who enjoys being on the phone, takes pride in delivering excellent service, and proactively supports sales growth within the industrial water and wet leisure industries.
YOUR IMPACT
As a Customer Service & Sales Engineer, you will play a vital role in converting opportunities into sustainable, profitable business. Given the size of the team, your contribution will be highly visible, and you’ll have the opportunity to make a direct and meaningful impact on customer retention and customer growth. Reporting to the Sales Office Manager, you will work closely with a small, well-established team, where collaboration, reliability, and a positive attitude are essential. Your experience and commercial awareness will directly contribute to customer retention, sales performance, and team stability.
HOW YOU’LL DRIVE SUCCESS
- Confidently handle inbound and outbound customer calls, building strong, long-term customer relationships
- Proactively follow up on quotations and identify opportunities to convert them into orders
- Prepare and process sales quotations and customer orders accurately and efficiently
- Check stock availability, lead times, and delivery options, clearly communicating expectations to customers
- Take a proactive sales approach, identifying upsell and cross-sell opportunities rather than purely reacting to enquiries
- Liaise closely with internal teams (sales, warehouse, logistics, finance) to ensure smooth order fulfillment
- Resolve customer queries efficiently and professionally, ensuring high customer satisfaction
- Maintain accurate records in ERP and CRM systems
- Contribute positively to the team culture and support continuous improvement of processes
WHO YOU ARE
- 2–3+ years of experience in industrial sales or technical B2B sales
- Confident and comfortable picking up the phone — you enjoy customer conversations and are not hesitant to make outbound calls
- A reliable, enthusiastic professional who brings a strong work ethic and positive energy to the team
- Well-organised, detail-oriented, and able to manage multiple priorities
- A true team player who values collaboration and understands the importance of teamwork
- Commercially minded, with a proactive rather than reactive approach to sales
- Comfortable using ERP systems, MS Office, and digital tools
- Experience with industrial products, technical solutions, or wholesale environments is highly desirable
WHY JOIN US?
At our core, we are united by shared values that shape how we work and grow together: Customer obsession, Execution Excellence, Teamwork, Enjoy together. You’ll join a well-knit team where experience is valued and enthusiasm matters. We are excited to attract talents who want to contribute long-term, take ownership of their role, and enjoy being part of a collaborative working environment.
Customer Service & Sales Engineer in Leeds employer: MegaGroup Tradeholding B.V.
Contact Detail:
MegaGroup Tradeholding B.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Engineer in Leeds
✨Tip Number 1
Get to know the company inside out! Research MegaGroup Trade Holding and its values. When you understand their mission, you can tailor your conversations to show how you fit right in with their customer obsession and teamwork ethos.
✨Tip Number 2
Practice your phone skills! Since this role is all about building relationships over the phone, grab a friend or family member and do some mock calls. Focus on being confident and friendly – it’ll make a world of difference when you’re chatting with potential customers.
✨Tip Number 3
Be proactive! Don’t just wait for opportunities to come to you. Think about how you can upsell or cross-sell during your conversations. Show that you’re not just there to react but to drive sales growth and customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our close-knit team. Let’s make your next career move together!
We think you need these skills to ace Customer Service & Sales Engineer in Leeds
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service and sales in your application. We want to see how you've built strong relationships and handled customer queries in the past, so share specific examples that showcase your skills!
Be Proactive in Your Approach: Since we value a proactive mindset, don’t just list your responsibilities—talk about how you’ve taken initiative in previous roles. Whether it’s upselling or following up on leads, let us know how you’ve driven success in your past positions.
Tailor Your Application: Take a moment to tailor your CV and cover letter to our job description. Use keywords from the posting to show that you understand what we’re looking for. This will help us see that you’re a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at MegaGroup Tradeholding B.V.
✨Know Your Product
Before the interview, make sure you understand the industrial water solutions and products that the company offers. Familiarise yourself with their services and think about how you can contribute to customer retention and sales growth.
✨Show Off Your Communication Skills
Since this role involves a lot of phone interaction, practice your phone etiquette. Be ready to demonstrate how you would handle customer calls, resolve queries, and build relationships. Think of examples from your past experiences where you’ve excelled in customer service.
✨Prepare for Sales Scenarios
Anticipate questions related to sales strategies, such as how you would follow up on quotations or identify upsell opportunities. Prepare specific examples of how you've successfully converted leads into sales in previous roles.
✨Emphasise Teamwork
This position values collaboration, so be prepared to discuss how you work within a team. Share examples of how you’ve contributed to a positive team culture and supported your colleagues in achieving common goals.
