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For Companies At a Glance
- Tasks: Engage with customers, convert opportunities into sales, and support team success.
- Company: Join Epco, part of MegaGroup Trade Holding, a leader in water solutions.
- Benefits: Collaborative culture, career growth, and a supportive team environment.
- Other info: Be part of a passionate team that values enthusiasm and teamwork.
- Why this job: Make a real impact in customer relationships and sales growth.
- Qualifications: 2-3 years in industrial or technical B2B sales; strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Epco is part of MegaGroup Trade Holding, a network of technical wholesalers providing water solutions across 10+ locations in Europe. We are looking for an experienced, motivated Customer Service & Sales Engineer to join our close-knit team in Leeds. This role is ideal for someone who enjoys being on the phone, takes pride in delivering excellent service, and proactively supports sales growth within the industrial water and wet leisure industries.
YOUR IMPACT
As a Customer Service & Sales Engineer, you will play a vital role in converting opportunities into sustainable, profitable business. Given the size of the team, your contribution will be highly visible, and you’ll have the opportunity to make a direct and meaningful impact on customer retention and customer growth. Reporting to the Sales Office Manager, you will work closely with a small, well-established team, where collaboration, reliability, and a positive attitude are essential. Your experience and commercial awareness will directly contribute to customer retention, sales performance, and team stability.
HOW YOU’LL DRIVE SUCCESS
- Confidently handle inbound and outbound customer calls, building strong, long-term customer relationships
- Proactively follow up on quotations and identify opportunities to convert them into orders
- Prepare and process sales quotations and customer orders accurately and efficiently
- Check stock availability, lead times, and delivery options, clearly communicating expectations to customers
- Take a proactive sales approach, identifying upsell and cross-sell opportunities rather than purely reacting to enquiries
- Liaise closely with internal teams (sales, warehouse, logistics, finance) to ensure smooth order fulfillment
- Resolve customer queries efficiently and professionally, ensuring high customer satisfaction
- Maintain accurate records in ERP and CRM systems
- Contribute positively to the team culture and support continuous improvement of processes
WHO YOU ARE
- 2–3+ years of experience in industrial sales or technical B2B sales
- Confident and comfortable picking up the phone — you enjoy customer conversations and are not hesitant to make outbound calls
- A reliable, enthusiastic professional who brings a strong work ethic and positive energy to the team
- Well-organised, detail-oriented, and able to manage multiple priorities
- A true team player who values collaboration and understands the importance of teamwork
- Commercially minded, with a proactive rather than reactive approach to sales
- Comfortable using ERP systems, MS Office, and digital tools
- Experience with industrial products, technical solutions, or wholesale environments is highly desirable
WHY JOIN US?
At our core, we are united by shared values that shape how we work and grow together: Customer obsession, Execution Excellence, Teamwork, Enjoy together. You’ll join a well-knit team where experience is valued and enthusiasm matters. We are excited to attract talents who want to contribute long-term, take ownership of their role, and enjoy being part of a collaborative working environment.
Customer Service & Sales Engineer employer: MegaGroup Tradeholding B.V.
Contact Detail:
MegaGroup Tradeholding B.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Engineer
✨Tip Number 1
Get to know the company inside out! Research Epco and MegaGroup Trade Holding, so you can chat confidently about their values and services during your interviews. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer calls, try role-playing with a friend or family member. This will help you feel more comfortable and confident when it comes to handling those inbound and outbound conversations.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've collaborated with others in past roles. Highlighting your ability to work well with internal teams will resonate with the hiring managers at Epco.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and show that you’re keen on joining their close-knit team.
We think you need these skills to ace Customer Service & Sales Engineer
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service and sales in your application. We want to see how you've built strong relationships and handled customer queries in the past, so share specific examples that showcase your skills!
Be Proactive in Your Approach: Since we value a proactive mindset, don’t just list your responsibilities—talk about how you’ve gone above and beyond to identify opportunities and drive sales. This will show us that you’re not just reactive but ready to take initiative!
Tailor Your Application: Take a moment to tailor your CV and cover letter to fit the role of Customer Service & Sales Engineer. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and it shows you’re keen on joining our team at Epco!
How to prepare for a job interview at MegaGroup Tradeholding B.V.
✨Know Your Product
Before the interview, make sure you understand the industrial water and wet leisure industries. Familiarise yourself with Epco's products and services, as well as their competitors. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of phone interaction, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer calls or resolved queries in the past. This will demonstrate your ability to build strong relationships and handle challenges effectively.
✨Highlight Your Team Spirit
Epco values teamwork, so be ready to discuss your experiences working in collaborative environments. Share specific instances where you contributed to team success or supported colleagues, showcasing your reliability and positive attitude.
✨Prepare for Sales Scenarios
Anticipate questions about sales strategies and how you would approach upselling or cross-selling. Think of examples from your previous roles where you identified opportunities and converted them into sales. This will illustrate your proactive sales mindset and commercial awareness.