At a Glance
- Tasks: Lead daily operations, improve processes, and ensure top-notch customer service.
- Company: Dynamic company focused on innovation and operational excellence.
- Benefits: Private healthcare, training opportunities, and employee support programmes.
- Other info: Join a collaborative team with a focus on continuous improvement.
- Why this job: Make a real impact by optimising operations and enhancing customer experiences.
- Qualifications: Experience in operations management and strong leadership skills.
The predicted salary is between 45000 - 55000 £ per year.
The Operations Manager owns the day-to-day running of the office and back-office operation. Reporting to the Operations Director, the role is responsible for delivering the implementation of ongoing projects (customer platform, loyalty program, returns process, etc.), mapping and standardising all core operational processes, and embedding a measurable customer-service culture through clearly defined KPIs. This is a hands-on leadership role for someone who can both design better ways of working and make sure they happen consistently, day after day.
Requirements
- Systems implementation — Business Central, Microsoft Customer Service, Sana Cloud, Shopify, Tasklet Warehouse Management system.
- Lead the business-side implementation and roll-out of the Sana e-commerce platform, working with the Operations Director, internal teams and external vendors.
- Coordinate user acceptance testing of the standard implementation and, subsequently, agreed customisations; document test scripts, log issues and track them through to resolution.
- Ensure Sana and Dynamics 365 Business Central work together correctly across orders, pricing, stock and customer data.
- Act as the operational point of contact for system vendors and the internal IT function, and drive adoption and training across the team once live.
- Process analysis & standardisation
- Map, document and continuously improve all core operational processes, producing clear standard operating procedures (SOPs) that the team can follow consistently.
- Review existing workflows to remove duplication, reduce errors and improve speed, with particular focus on the order-to-delivery cycle.
- Establish version-controlled documentation so procedures stay current as systems and the business change.
- Order fulfilment, shipments & returns
- Oversee accurate and timely order processing, picking, packing and dispatch in line with customer expectations and carrier commitments.
- Own the returns process end to end — authorisation, inspection, restocking or disposal, credit notes and root-cause analysis — ensuring it is fast for the customer and properly controlled for the business.
- Manage relationships with couriers and logistics partners, monitoring service levels, delivery performance and cost.
- Inventory & stock control
- Own stock accuracy, including routine cycle counts and periodic full stock-takes, and reconcile variances with clear corrective action.
- Manage stock levels, reorder points and ageing to balance availability against capital tied up in inventory.
- Ensure correct handling of lot/batch numbers and expiry dates for medical-device and biological products, supporting full traceability and any recall or quarantine requirements.
- Customer service & KPI management
- Define, implement and own customer-service KPIs — for example response and resolution times, order accuracy, on-time dispatch, return rates and customer satisfaction.
- Build clear reporting and dashboards so performance is visible, and review metrics regularly with the team and the Operations Director.
- Use the data to identify trends, set improvement targets and hold the team accountable to agreed service standards.
- Resolve escalated customer issues promptly and use them as a source of process improvement.
- Team leadership & people management
- Lead, support and develop the office operations team, setting clear expectations and providing regular feedback, coaching and training.
- Manage day-to-day workload, rotas and cover to keep service levels consistent.
- Foster a culture of accountability, continuous improvement and strong cross-team communication, particularly with the sales and warehouse functions.
- Compliance & quality
- Ensure operational activities comply with relevant medical-device, health-and-safety and data-protection requirements.
- Maintain accurate operational records and support internal and external audits.
Benefits
- Private Healthcare Plan
- Training & Development
- Employee Assistance Programme - Counseling
Business Operations Manager in Luton employer: Megagen implants
As a Business Operations Manager, you will thrive in a dynamic environment that prioritises employee growth and development, offering comprehensive training programmes and a supportive culture. Our commitment to a measurable customer-service ethos is matched by our dedication to your well-being, with benefits such as a Private Healthcare Plan and an Employee Assistance Programme. Join us in fostering a collaborative workplace where innovation and accountability drive success.
StudySmarter Expert Advice🤫
We think this is how you could land Business Operations Manager in Luton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their processes and think about how your skills can improve their efficiency. Show them you’re not just another candidate, but someone who can make a real impact!
✨Tip Number 3
Practice your answers to common interview questions, especially around leadership and process improvement. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Business Operations Manager in Luton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Operations Manager role. Highlight your experience with systems implementation and process analysis, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Show Your Leadership Skills:In your application, don’t forget to showcase your leadership experience. Talk about how you've led teams or projects in the past, especially in operational settings. We love seeing candidates who can inspire and manage a team effectively!
Be Specific About Achievements:When detailing your past roles, be specific about your achievements. Use numbers and examples to illustrate how you’ve improved processes or customer service. This helps us understand the impact you've made in previous positions.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and it ensures your application goes directly to us. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Megagen implants
✨Know Your Systems
Familiarise yourself with the systems mentioned in the job description, like Business Central and Shopify. Be ready to discuss your experience with these platforms and how you've successfully implemented or used them in past roles.
✨Process Mapping Skills
Prepare to talk about your experience in mapping and standardising operational processes. Bring examples of SOPs you've created or improved, and be ready to explain how you ensured consistency and efficiency in those processes.
✨Customer Service Focus
Highlight your understanding of customer service KPIs and how you've used data to drive improvements. Think of specific instances where you resolved customer issues and how that led to better processes or outcomes.
✨Leadership Experience
Be prepared to share your leadership style and how you've developed teams in the past. Discuss how you foster accountability and communication within your team, especially in a fast-paced environment like operations management.
