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For Companies At a Glance
- Tasks: Lead a dynamic team and ensure exceptional customer experiences in a fast-paced environment.
- Company: Join a leading leisure and entertainment operator with a focus on fun and community.
- Benefits: Competitive salary from £45,000, bonuses, and employee discounts on attractions.
- Why this job: Make a real impact while developing your leadership skills in an exciting industry.
- Qualifications: 2+ years of management experience and strong financial acumen required.
- Other info: Flexible hours and great career progression opportunities await you!
The predicted salary is between 45000 - 63000 £ per year.
The General Manager will be responsible for overseeing all operational, financial, and staffing aspects of the centre. This role requires a strategic leader with strong business acumen and a proven ability to deliver exceptional customer service while effectively managing a multidisciplinary team in a fast‑paced, customer‑centric environment.
Responsibilities
- Provide strategic and hands‑on leadership across all departments, ensuring smooth daily operations and alignment with business objectives.
- Oversee financial performance, including budgeting, forecasting, cost control, and revenue growth initiatives.
- Ensure optimal staffing levels, performance management, and training programs to build a high‑performing, customer‑focused team.
- Maintain operational standards in safety, cleanliness, maintenance, and service delivery.
- Lead the implementation of marketing campaigns, promotional events, and community engagement strategies.
- Manage guest experience metrics, continuously identifying areas for improvement.
- Serve as the primary liaison between corporate leadership and centre‑level operations.
- Ensure compliance with all regulatory, licensing, health and safety requirements.
Qualifications
- Minimum 2 years of management experience preferably as a General Manager in hospitality, leisure, retail, or entertainment environments.
- Strong leadership skills with a track record of team development and employee engagement.
- Solid financial and commercial acumen with experience managing P&L responsibilities.
- Excellent interpersonal and communication skills.
- Demonstrated ability to drive operational efficiency and improve guest satisfaction.
- Proficiency in operational systems, POS software, and standard office tools.
- Willingness to work flexible hours, including evenings, weekends, and holidays as needed.
- Experience managing a budget of at least £1m.
Benefits
- We are an operator in the leisure and entertainment industry, offering a premium family entertainment experience through a diverse range of attractions including arcade gaming, AR Darts, laser tag, VR, karaoke, batting cages, bowling, food and beverage services, and event hosting.
- Our commitment is to deliver safe, memorable, and high‑quality experiences that bring people together.
- A competitive remuneration package with performance‑based incentives, salary from £45,000 plus bonus.
- Career progression opportunities and development within a growing organization.
- A supportive, inclusive, and professional work culture.
- Complimentary access to attractions and employee discounts.
General Manager - Slough, Berkshire employer: Mega City
Contact Detail:
Mega City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Slough, Berkshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a General Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in hospitality or leisure. This will help you showcase how you can lead their team to success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership skills and financial acumen can drive operational efficiency and improve guest satisfaction. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace General Manager - Slough, Berkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the General Manager role. Highlight your leadership experience, financial acumen, and any relevant achievements in customer service to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams and improved operations in previous positions.
Showcase Your Passion: We love candidates who are genuinely excited about the leisure and entertainment industry. Let your enthusiasm come through in your application – it makes a big difference!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on the path to joining our team!
How to prepare for a job interview at Mega City
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your financial acumen. Brush up on key metrics like budgeting, forecasting, and P&L management. Be ready to discuss how you've successfully managed budgets in the past, especially if they were over £1m.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to develop teams and engage employees. Prepare to share specific instances where you’ve led a multidisciplinary team to success in a fast-paced environment.
✨Customer Service is Key
Exceptional customer service is at the heart of this position. Be prepared to discuss how you've improved guest satisfaction in previous roles. Think of metrics or feedback that illustrate your impact on the customer experience.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare for questions about handling operational challenges or managing staff performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
