Duty Manager - Slough, Berkshire
Reports To: General Manager
Employment Type: Full-Time
Compensation: £26,000 + Performance-Based Incentives
About Mega City
Mega City is a vibrant, multi-attraction family entertainment centre offering a wide range of activities including arcade gaming, bowling, laser tag, indoor adventure play, dining, and event hosting. We pride ourselves on delivering exceptional guest experiences in a safe, fun, and energetic environment.
Position Overview
As a Duty Manager at Mega City, you will play a key leadership role in the daily operation of the centre. You will be responsible for overseeing staff, ensuring guest satisfaction, managing safety and compliance standards, and responding to operational needs in real-time. This is a hands-on role requiring strong leadership, problem-solving, and customer service skills.
Key Responsibilities
Operational Leadership
- Act as the senior manager on shift, ensuring smooth operation across all attractions and departments.
- Oversee opening, operating, and closing procedures, ensuring standards are met.
- Manage staff deployment to meet service demands.
Team Management
- Supervise, coach, and support team members during shifts.
- Provide direction and motivation to maintain high levels of customer service and productivity.
- Assist with training and onboarding of new staff.
Guest Experience
- Ensure all guests receive a safe, enjoyable, and memorable experience.
- Handle guest queries, complaints, and incidents promptly and professionally.
- Maintain a visible presence on the floor to engage with customers and staff.
Health, Safety & Compliance
- Ensure all attractions and facilities comply with company policies, safety procedures, and legal requirements.
- Monitor risk management practices including first aid, fire safety, and emergency response.
- Conduct regular inspections and report maintenance or safety issues.
Financial & Administrative Duties
- Assist with cash handling, daily banking, and reconciliation processes.
- Monitor sales performance and support promotional activities.
- Prepare shift reports and communicate effectively with senior management.
Skills & Qualifications
- Previous supervisory or management experience in hospitality, leisure, retail, or entertainment.
- Strong leadership and people management skills.
- Excellent customer service and conflict resolution abilities.
- Good organizational and problem-solving skills.
- Ability to work under pressure in a fast-paced environment.
- Knowledge of health & safety compliance (first aid certification desirable).
- Flexible availability, including evenings, weekends, and holidays.
What We Offer
- Competitive salary with performance-based incentives.
- Staff discounts across Mega City attractions and food & beverage outlets.
- Opportunities for professional development and career progression.
- A fun, energetic workplace where no two days are the same.
- A supportive, inclusive, and professional work culture
Duty Manager - Slough, Berkshire in Maidenhead employer: Mega City
At Mega City in Slough, we pride ourselves on being an excellent employer by fostering a vibrant work culture that prioritises employee growth and satisfaction. Our competitive salary package, coupled with performance-based bonuses and clear career progression pathways, ensures that our team members are rewarded for their hard work and dedication. Join us to be part of a dynamic environment where your leadership skills can shine and contribute to creating memorable experiences for our guests.
