At a Glance
- Tasks: Lead a dynamic team and ensure exceptional guest experiences in a fun-filled entertainment centre.
- Company: Join a vibrant Family Entertainment Centre with a focus on immersive experiences.
- Benefits: Enjoy a competitive salary, performance bonuses, and staff discounts on attractions.
- Other info: Flexible hours and opportunities for career progression in an energetic environment.
- Why this job: Be part of a growing business where your leadership can make a real difference.
- Qualifications: Experience in management within leisure or hospitality and a passion for customer service.
The predicted salary is between 34000 - 40000 £ per year.
Employment Type: Full-Time
Sector: Family Entertainment / Leisure / Hospitality
Compensation: £30,000 Performance-Based Incentives
About Us: We are a multi-attraction Family Entertainment Centre, offering a dynamic and immersive guest experience through a diverse range of activities including arcade games, bowling, AR darts, karaoke, batting cages, laser tag, and a vibrant food and beverage offering. Our mission is to deliver safe, memorable, and high-quality entertainment for families, groups, and individuals of all ages. As our business continues to grow, we are seeking an experienced and motivated Assistant General Manager to join our leadership team and support the overall operational and commercial success of the venue.
Role Overview: Reporting directly to the General Manager, the Assistant General Manager (AGM) will play a critical role in the day-to-day management of the venue. This is a hands-on leadership position with responsibility across guest experience, team performance, health and safety, and operational standards. The ideal candidate will demonstrate strong leadership capabilities, commercial acumen, and a passion for delivering exceptional service within a fast-paced, customer-facing environment.
Key Responsibilities:
- Support the General Manager in overseeing all aspects of daily operations across multiple attractions and departments
- Ensure high standards of guest service, operational efficiency, and safety compliance at all times
- Lead, train, and manage a multidisciplinary team across attractions, front-of-house, and F&B
- Assist with financial performance monitoring, including cost control, stock management, and P&L reporting
- Coordinate staff scheduling, training plans, and performance management procedures
- Contribute to local marketing initiatives, events planning, and business development opportunities
- Serve as a senior point of contact for customer feedback and service recovery
Candidate Profile:
- Proven experience in a managerial or supervisory role within leisure, hospitality, or a similar customer-facing environment
- Demonstrated leadership, team development, and problem-solving skills
- Strong communication and organisational abilities
- Commercially aware with a good understanding of operational KPIs and business drivers
- Flexible and resilient, with the ability to work evenings, weekends, and holidays as required
- A genuine passion for customer experience and team engagement
What We Offer:
- Competitive salary with performance-related bonus potential
- Opportunities for career progression within a growing business
- Comprehensive training and development support
- Staff benefits including discounted access to attractions and food & beverage
- A collaborative and energetic work culture in a unique and exciting environment
Assistant General Manager - Slough, Berkshire in Maidenhead employer: Mega City
At Mega City in Slough, we pride ourselves on being an excellent employer by fostering a vibrant work culture that prioritises employee growth and satisfaction. Our competitive salary package, coupled with performance-based bonuses and clear career progression pathways, ensures that our team members are rewarded for their hard work and dedication. Join us to be part of a dynamic environment where your leadership skills can shine and contribute to creating memorable experiences for our guests.
