At a Glance
- Tasks: Lead a vibrant entertainment centre, ensuring smooth operations and exceptional guest experiences.
- Company: Join a dynamic leisure and entertainment operator focused on family fun.
- Benefits: Competitive salary from £45,000, performance bonuses, and employee discounts.
- Other info: Enjoy career growth in a supportive and inclusive work culture.
- Why this job: Be a key player in creating memorable experiences for families and communities.
- Qualifications: 2+ years of management experience in hospitality or entertainment required.
The predicted salary is between 45091 - 45091 £ per year.
We are an operator in the leisure and entertainment industry, offering a premium family entertainment experience through a diverse range of attractions including arcade gaming, AR Darts, laser tag, VR, karaoke, batting cages, bowling, food and beverage services, and event hosting. Our commitment is to deliver safe, memorable, and high-quality experiences that bring people together.
To support our continued growth and operational excellence, we are seeking a results-driven General Manager to lead our flagship location.
Position Summary
The General Manager will be responsible for overseeing all operational, financial, and staffing aspects of the centre. This role requires a strategic leader with strong business acumen and a proven ability to deliver exceptional customer service while effectively managing a multidisciplinary team in a fast-paced, customer-centric environment.
Key Responsibilities
- Provide strategic and hands-on leadership across all departments, ensuring smooth daily operations and alignment with business objectives.
- Oversee financial performance, including budgeting, forecasting, cost control, and revenue growth initiatives.
- Ensure optimal staffing levels, performance management, and training programs to build a high-performing, customer-focused team.
- Maintain operational standards in safety, cleanliness, maintenance, and service delivery.
- Lead the implementation of marketing campaigns, promotional events, and community engagement strategies.
- Manage guest experience metrics, continuously identifying areas for improvement.
- Serve as the primary liaison between corporate leadership and centre-level operations.
- Ensure compliance with all regulatory, licensing, health and safety requirements.
Qualifications & Experience
- Minimum 2 years of management experience preferably as a General Manager in hospitality, leisure, retail, or entertainment environments.
- Strong leadership skills with a track record of team development and employee engagement.
- Solid financial and commercial acumen with experience managing P&L responsibilities.
- Excellent interpersonal and communication skills.
- Demonstrated ability to drive operational efficiency and improve guest satisfaction.
- Proficiency in operational systems, POS software, and standard office tools.
- Willingness to work flexible hours, including evenings, weekends, and holidays as needed.
- Experience of managing a budget of at least £1m.
What We Offer
- A competitive remuneration package with performance-based incentives, salary from £45,000 plus bonus.
- Career progression opportunities and development within a growing organization.
- A supportive, inclusive, and professional work culture.
- Complimentary access to attractions and employee discounts.
Interested candidates are invited to submit a detailed resume and a cover letter outlining relevant experience and leadership achievements by clicking 'Apply'.
General Manager - Slough, Berkshire in Gerrards Cross employer: Mega City
At Mega City in Slough, we pride ourselves on being an excellent employer by fostering a vibrant work culture that prioritises employee growth and satisfaction. Our competitive salary package, coupled with performance-based bonuses and clear career progression pathways, ensures that our team members are rewarded for their hard work and dedication. Join us to be part of a dynamic environment where your leadership skills can shine and contribute to creating memorable experiences for our guests.
