Chief Nurse and Director of Quality & People in Woking

Are you an experienced clinical leader with a passion for driving quality, safety, and workforce excellence across a community healthcare setting? Do you have the vision and proven credibility to lead multi-professional teams while embedding a culture of compassion, accountability, and continuous improvement?

CSH Surrey, the first social enterprise and employee-owned community healthcare provider in the U.K., is currently recruiting for a Chief Nurse and Director of Quality & People to join us on a full-time, permanent basis. Reporting directly to the Chief Executive Officer, you will join the Executive team and provide strategic, professional and system leadership across all clinical professions.

The Chief Nurse and Director of Quality & People will also play a key system leadership role, working with health and care partners to drive, shape, and deliver integrated care pathways that improve patient outcomes in a financially sustainable way, with the post holder playing a crucial role in supporting the organisation in delivering the NHS 10-year plan and in maximising opportunities for growth of community-based services.

Main duties of the job

• Lead the organisation's approach to clinical governance, patient safety and experience, ensuring learning and improvement are embedded in all teams.
• Serve as Director of Infection Prevention and Control, and Executive Lead for the Quality and Safety and Putting People First Committees.
• Ensure compliance with Care Quality Commission (CQC) standards and contractual quality requirements.
• Provide assurance to the Board through clear reporting, data and narrative on clinical quality, risk and improvement.

About us

CSH Surrey are part of the NHS and are Surrey's longest established NHS community services provider, so our employees get NHS pay and pensions, and also receive the Fringe High-Cost Allowance of 5%. Our staff enjoy excellent training and development opportunities, including the care certificate, apprenticeships, numeracy and literacy courses, access to the Nursing Associate programme, and a wide variety of management and leadership courses and programmes.

We CARE about our staff through our values of Compassion, Accountability, Respect and Excellence. Our active employee council called The Voice, elect employee representatives to ensure colleagues' voices are heard at Board level. CSH is a diverse organisation, if you are a passionate, person-focused individual then apply to join CSH Surrey today! We welcome candidates from all backgrounds who meet the essential criteria of the job you are applying for and if you require any reasonable adjustments, please contact the named individual for this advert, or our recruitment team.

Person Specification

Experience

• Significant proven experience in a senior leadership role including analysing and evaluating evidence to give assurance in decision making, interacting and influencing senior stakeholders (at or equivalent to Executive level).
• Experience and understanding of leading and managing change with evidence of achieving strategic outcomes and operational performance improvement, within a range of organisations including those traditionally hostile to change.
• Significant appreciation of health care systems, its challenges and governance infrastructure including the importance of collaboration to drive delivery and improvement.
• Previous experience of managing sizeable budgets and a portfolio of several departments.
• Experience of working within a complex environment with political dimensions and across organisational boundaries demonstrating a track record of successful working with internal and external stakeholders, including regulatory relationships.
• Demonstrable evidence of being able to develop a positive culture and climate, drawing on the principles of a Just and Learning Culture.

Skills

• Ability to develop strategy that meets the needs of patients and communities, as well as statutory duties, national and local system priorities.
• Understands the importance of the impact of the delivery of strategic plans, including through quality and inequalities impact assessments.
• Effective at improving operational performance through fit for purpose processes and holding people to account for delivery.
• Understand accountability and delivery requirements and need to be bound by collective decisions based on objective evaluation of research, evidence, risk and opinions.
• Can bring a balanced and evidence-based approach in the context of the boards risk appetite when considering innovative solutions and improvements.
• Demonstrates a leadership style which is visible, supportive, democratic and transformational.
• Is committed to inclusivity, promoting diversity and can evidence contribution to eradicating discrimination.
• Ability to create and sustain strong healthy team cultures and role model organisational values.
• Ability to develop and maintain positive, high level relationships and professional credibility with key stakeholders and influencers.
• Demonstrates commitment to the values, principles of public service and health and social care in particular.
• Adaptable, self-aware and able to cope with competing demands, working under pressure and working in a matrix management environment.
• Curious and innovative, though grounded in a strong service focused approach.
• Ability to build an effective team with a combination of skills and abilities to deliver the organisations objectives.

Other

• Driving licence and have access to a vehicle.

Qualifications

• Educated to masters level or equivalent experience.
• Holds a registration with the Nursing and Midwifery Council.
• Commitment to ongoing personal and professional development, modelling behaviours that demonstrate willingness to learn and improve.

Personal Attributes

• Demonstrate commitment to CSH Core Values and Behaviours.
• High level of personal resilience.
• Flexible and responsive.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Applicants must have current UK professional registration.