At a Glance
- Tasks: Resolve complex IT issues and support innovative projects in a dynamic environment.
- Company: Join Pharmaron, a global leader in biopharmaceutical research and development.
- Benefits: Enjoy competitive pay, growth opportunities, and a supportive team culture.
- Other info: Collaborative culture where your voice matters and career growth is encouraged.
- Why this job: Make a real impact in a critical sector while developing your skills.
- Qualifications: Degree in IT or Computer Science and 3-5 years of support experience required.
The predicted salary is between 30000 - 40000 £ per year.
Pharmaron is a global CRO helping pharma and biotech companies bring new therapies to life. With over 25,000 employees worldwide across 23 locations in the US, UK and China, we support drug discovery through to manufacturing with fully integrated, high-quality services.
About the Role
We have a new opening for an IT Support Specialist in Hoddesdon to act as a higher-level technical resource on the Service Desk team. You will manage complex issues and contribute to audits, problem management, and service improvement initiatives. This role encompasses responsibilities at both Analyst and Technician levels when required.
At Pharmaron we offer:
- Vibrant and dynamic employment – we are a highly specialised, growth company operating in a critical sector of the economy – our future is strong and exciting!
- Opportunities to develop your skills and yourself – our rapid growth brings greater opportunities for you to learn and grow faster!
- A great team where we all support each other – enjoy your work – after all you spend about a third of your time here!
Key Roles and Responsibilities:
- Resolve high-priority and complex support cases.
- Resolve 1st line and 2nd line incidents on the service desk and service requests independently.
- Classify, prioritise, and triage support tickets.
- Coordinate with remote teams and escalate to infrastructure or application support when required.
- Review and improve internal documentation and Knowledge Base content.
- Lead in the resolution of problem tickets and support project delivery.
- Mentor Analysts and Technicians in technical procedures and knowledge sharing.
- Drive documentation accuracy and ensure audit-readiness.
- Contribute to DR testing, security awareness, and ISO/ITIL audit preparation.
- Represent the Service Desk in cross-team technical meetings.
- Maintain Level 1 and 2 support capabilities when operational gaps occur.
- Support project work involving Office 365 migrations, infrastructure changes, vendor engagements, and new application rollouts.
- Actively involved in cross-site collaboration.
- Contribute to the development and execution of the IT Service Desk roadmap.
Requirements:
Essential
- Degree or vocational qualification in IT or Computer Science (or equivalent experience)
- ITIL 4 Foundation
- 3-5 years in a Service Desk or IT support capacity
- Experience leading or mentoring within technical teams
- High level experience with computer hardware systems and Windows operating systems
Desirable
- Microsoft Endpoint Administrator (MD-102)
- Azure Fundamentals
- Microsoft Security Foundation or CompTIA Security+
- Proven ability to operate scientific systems and Website development programs
- Software development and/or database design experience
- Microsoft Windows Server Administration
Why Pharmaron?
Collaborative Culture: Thrive in our inclusive and collaborative environment, where teamwork and innovation go hand in hand. Here, your voice matters, and your contributions make a real impact. "Employees Number One" and "Clients Centered" are the core cultural values at Pharmaron. Our culture, which sets Pharmaron apart from other organizations, has evolved from our deep commitment to our employees, partners and collaborators.
How to Apply:
Ready to seize this incredible opportunity? Join us at Pharmaron and be part of a dynamic team driving innovation and excellence in biopharmaceutical research and development. Apply through our website.
Pharmaron is a premier R&D service company supporting the life sciences industry.
IT Support Specialist in Hoddesdon employer: meeveem
Pharmaron is an exceptional employer located in Hoddesdon, offering a vibrant and dynamic work environment within the critical biopharmaceutical sector. With a strong emphasis on employee growth and collaboration, we provide ample opportunities for skill development and career advancement, all while fostering a culture where every team member's voice is valued. Join us to be part of a supportive team that drives innovation and excellence in drug discovery and development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist in Hoddesdon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what meeveem values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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✨Direct Apply to meeveem
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We think you need these skills to ace IT Support Specialist in Hoddesdon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at meeveem.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at meeveem. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at meeveem
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
