Patient Safety Improvement Facilitator in Canterbury

We are seeking a friendly, motivated Patient Safety Improvement Facilitator to join our Patient Safety Team. The Patient Safety team sits within the Corporate Directorate of Nursing and Quality. The team is required to set the strategic direction for patient safety, to deliver on reactive and proactive aspects of patient safety improvement work and to deliver education and training to enable and support front line staff to keep patients and staff safer.

The job purpose for the Patient Safety Improvement Facilitator is to support in the delivery and embedding of a culture of continuous learning and quality improvement within the Trust. They will lead on the day-to-day delivery and development of the key workstreams to ensure service improvements and the key objectives of the patient safety strategy. You will utilise systems thinking, human factors understanding and just culture principles to address safety incidents to maximise the learning and supporting services to embed the identified safety improvements.

The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).

Main duties of the job:

• Act with integrity and be professionally responsible and accountable for own workload and develop good working relationships with clinical and operational staff.
• Support the development of systems and processes to enable oversight of themes and trends from quality data and to work with staff and partners to seek opportunities that will improve safety and implement programmes that deliver effective and sustainable change.
• Facilitate after-action reviews (AAR's) ensuring the correct involvement and that attendees are prepared and supported.
• Communicate highly complex, sensitive and distressing information effectively to a range of stakeholders including patients, families, carers and staff whilst ensuring compassion, empathy and support are demonstrated throughout.
• Support organisational resilience to react promptly to adverse events (safety-I approach) and promote learning continuously and meaningfully from everyday work (safety-II approach).
• Participate in the development of key transformational programmes, strategies and priorities clearly outlining milestones, risks, and outcome measures, working closely with stakeholders.

About us:

We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated 'Good' by the Care Quality Commission (CQC). Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD. Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve. Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident. Join us if you share our passion for better mental health care and want to be part of a team that's working well together.

Person Specification:

Training, Qualifications and Registration:

• Essential: Educated to degree level or equivalent. Evidence of study at Masters or equivalent level. Registered Healthcare Professional or relevant experience of working in a clinical role within healthcare.
• Desirable: Registered Healthcare Professional. Leadership/management qualification or equivalent experience. Training as an After-Action Review facilitator or be willing to work towards SEIPS framework or equivalent training.

Experience:

• Essential: Experience of working in a mental health trust. At least two years' experience of working for the NHS. Working with multi-disciplinary teams in a healthcare environment. The use of Microsoft Office Packages e.g. Word, Excel, PowerPoint.
• Desirable: At least five years' experience of working for the NHS. Experience of working in a mental health trust. Staff management. Ongoing clinical practice experience within health services.

Knowledge and Skills:

• Essential: Record keeping and case tracking skills. Highly developed communication and interpersonal skills, including observation and listening. Ability to effectively analyse, interpret and synthesise complex information, distilling key messages and themes and presenting issues and options to senior audiences. Ability to produce logical, well written, clear, high-quality reports suitable for consumption by a range of audiences, including patients, families and carers.
• Desirable: Facilitation skills or willingness to develop these. Presentation skills, often presenting report findings in sometimes hostile environment. Extensive knowledge of a range of evidence-based safety investigation framework and tools and experience of their application in practice.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.