At a Glance
- Tasks: Engage with patients and convert enquiries into self-pay procedures at a leading healthcare provider.
- Company: Join Circle Health Group, the UK's top independent healthcare provider.
- Benefits: Enjoy 25 days holiday, private healthcare, and a supportive work environment.
- Other info: Flexible hours and opportunities for personal and professional growth.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Strong communication skills and experience in customer service or sales.
The predicted salary is between 27000 - 27000 £ per year.
- Patient Liaison Officer
- Princess Margaret Hospital
- 22.5 Hours & Fixed Term
The Princess Margaret Hospital in Windsor is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
We have an opportunity for a Patient Liaison Officer to join their team of staff in the Marketing department.
This is a part time role for 22.5 hours a week.
The role holder will be required to cover a flexible shift pattern.
Duties of this role include
- You convert appropriate self‑pay enquiries and consultations to self‑pay procedures within Circle Health Group against pre‑agreed targets.
- You ensure a quality service for potential self‑pay patients including the accurate and timely response to self‑pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC).
- You facilitate necessary access times and information required for patients to convert to procedure.
- You appropriately influence patients to choose Circle Health Group for their procedure.
- You provide pre‑consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self‑pay office to maximise conversion to appointment.
- You book appropriate self‑pay patients into a suitable clinic appointment.
Applicants should meet the following criteria
- Customer service using telephone, written and face‑to‑face communications.
- Working within service performance standards.
- Proven influencing/sales skills.
- Proficient in MS Outlook, Excel and Word.
- Excellent command of the English language, both written and verbal.
- Excellent telephone manner and interpersonal skills.
- Salary & Benefits
- 25 days holiday per year + bank holidays, increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme for treatment at our hospitals, covering pre‑existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
- Non‑contributory life insurance
- Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
- Access to resources, tools and services to support your wellbeing
- Employee recognition programmes
- Industry leading training and development opportunities
... and much more!
Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues.
Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.
#J-18808-Ljbffr
Patient Liaison Officer Windsor employer: Meeveem Limited
Meeveem Limited is an exceptional employer that values its employees by fostering a collaborative and innovative work culture in the heart of Yorkshire. With a strong focus on professional development, employees are encouraged to grow their skills and advance their careers while enjoying competitive benefits and a supportive environment that prioritises work-life balance. Joining Meeveem means being part of a dynamic team dedicated to making a meaningful impact in the cardiovascular and endovascular sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Liaison Officer Windsor
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Meeveem Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Meeveem Limited and let us see your personality shine through!
We think you need these skills to ace Patient Liaison Officer Windsor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Meeveem Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Meeveem Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Meeveem Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Meeveem Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Meeveem Limited will surely appreciate.
