Senior Process Excellence Specialist London

Job Summary

The Senior Specialist, Process Excellence is a standalone technical and operational lead responsible for the day-to-day management, documentation, and global optimization of employee-facing services across all Insulet geographies.

Key Responsibilities

• Global Fleet Service Management
• End-to-End Lifecycle Coordination: Manage the full lease lifecycle, from initial vehicle selection and procurement through to contract conclusion and return.
• Operational Continuity: Execute the vehicle "swap-over" process to ensure zero downtime for field employees and manage end-of-lease returns to minimize financial recharges.
• Vendor & Policy Governance: Lead the day-to-day KPI management of global leasing partners and support HR in the governance of Global Fleet Policies.
• Global Blueprinting: Maintain and update the "Global Service Blueprint" for Fleet operations to ensure consistency in employee experience and data integrity across regions.
• Compliance, Audit & Data Integrity for Fleet
• Cross-Border Payroll Integration: Establish and oversee the audit rhythm between Fleet data, Payroll, and Finance for all jurisdictions.
• Taxation & Deduction

Oversight: Ensure Benefit-in-Kind (Bi K) taxation and local fringe benefit deductions are applied accurately across global regions, with a specific focus on GSA compliance.

• Data Stewardship: Act as the "single source of truth" for service data, providing reporting on financial performance, safety, and carbon footprint to the Global Executive Team.
• Technology Utilization: Support the implementation and daily use of digital tools (e. g., Fleet Management Systems) to automate administrative tasks.
• GSA Business Operations Support
• Operational Hub: Provide dedicated support for GSA business operations, ensuring that external documents and requests are processed timely and accurately within Insulet.
• Cross-Functional Partnership: Act as the primary bridge between regional teams, HR, Payroll, Finance to facilitate the smooth flow of operational data and documentation.
• Process

Design: Work with regional teams and corporate functions to document and streamline GSA-specific processes, reducing manual friction while ensuring local market necessities are met.

Education and Experience

• Minimum Requirements
• Experience: 4+ years in Process Excellence, Global Operations, Consulting, or Business Systems Design.
• Technical Skills: Proven ability to manage complex global workflows and coordinate multi-stakeholder administrative tasks.
• Education: A good Bachelor's Degree in any numerate subject.
• Methodology: Process Design, Lean, Six Sigma, or Agile certification is preferred.
• Languages: Fluency in English is required; professional proficiency in German is preferred to support GSA operations.
• Preferred Skills and Competencies
• Service Mindset: A focus on maintaining high-quality service delivery for field employees and internal business partners.
• Global & Regional Navigator: Proven ability to manage processes across multiple time zones while remaining sensitive to local GSA tax and payroll nuances.
• Process Excellence: Exceptional skill in mapping workflows and identifying opportunities for continuous improvement and automation.
• Standalone Capability: A self-starter who excels in "Role Number One" environments.
• About Insulet

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform.

The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods.

With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle.

Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.

S. or by the Omnipod 5 Controller.

Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas.

For more information, please visit insulet. com and omnipod. com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team.

We do this by hiring amazing people guided by shared values who exceed customer expectations.

Our continued success depends on it!

Our Culture

Insulet employees are all focused on the same goal — to make a difference.

Our relentless passion is to simplify life for people with diabetes.

We excite and empower employees to bring their best selves to work through a culture that supports a healthy work and life balance.

We set the bar high to meet customer needs, and our priority is to ensure our employees are equipped and supported to help us get there.

We foster and celebrate curiosity, innovation, and learning.

Our teams work collaboratively and are empowered to drive the best actions for our customers.

Our innovation spirit and customer-centric focus position us as global pioneers — leading the way to improve health outcomes with revolutionary medical devices while breaking down barriers to access.

Insulet Corporation is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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