At a Glance
- Tasks: Handle product returns and log credit requests while ensuring quality standards.
- Company: Join ICON, a leader in healthcare and scientific innovation.
- Benefits: Enjoy competitive salary, health coverage, and career development opportunities.
- Other info: Work in a supportive, inclusive environment with great growth potential.
- Why this job: Make a difference in product quality and customer satisfaction every day.
- Qualifications: Bachelor's degree in a scientific field and prior experience in product quality.
The predicted salary is between 30000 - 40000 £ per year.
Location - Must be within a commutable distance to Gatwick, UK (fully office based, 5 days a week).
Fully sponsor dedicated. Working fully embedded within a growing program, you will be responsible for the handling of product returns, logging credit requests (financial reimbursement for replacement products) where appropriate and the entry of Product Quality information into Complaints Database, where required.
Key responsibilities:
- Duplicate search to locate initial TC report.
- Adding any additional information into case e.g. reporter full address.
- Adding description of what products have been returned into case and coding batch number.
- Identifying any reported Safety information and passing this onto Safety Team.
- Labelling the returned products with Case Number.
- Weekly preparing a shipment of all returned products to send to HQ – arranging Courier.
- Keeping a log of all requests for financial reimbursement from pharmacies.
- Printing and sending results of investigation to customers.
- Investigating and responding to any customer enquiries related to replacement / credit.
- Ad-hoc tasks e.g. Filing/Archiving, printing of letters.
- Filing and Archiving.
- Complying with the clients SOPs.
Your profile:
- Bachelor's degree in a scientific or healthcare-related field.
- Prior experience in a PV or Product Quality type role.
- Knowledge of clinical trial processes, regulations, and guidelines.
- Excellent organisational and communication skills.
- Ability to work collaboratively in a fast-paced environment with attention to detail.
- Right to work in the UK.
- Ability to commute to the office 1-2 times a week.
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits:
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development. Benefits may include:
- Competitive base salary and performance related incentives;
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable;
- Retirement and pension plans;
- Life assurance and disability coverage;
- Employee assistance programmes and wellbeing resources;
- Learning and development opportunities through structured training and career pathways.
Benefits may vary depending on role and location. ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported. If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Product Quality Assistant employer: Meeveem Limited
At ICON, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Gatwick. Our commitment to employee growth is reflected in our comprehensive rewards package, which includes competitive salaries, health and wellbeing programmes, and structured training opportunities. Join us to be part of a dynamic team dedicated to making a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Product Quality Assistant
✨Unlock Networking Opportunities
Dive into industry-specific events like pharmaceutical conferences and seminars, where you can meet hiring managers from companies like Meeveem Limited. These are goldmines for making connections and learning about job openings before they hit the mainstream job boards.
✨Join Relevant Professional Bodies
Get involved with organisations such as the Royal Pharmaceutical Society or your local pharmaceutical professionals' network. Being an active member can boost your credibility and may even lead to job referrals in top organisations like Meeveem Limited.
✨Leverage Internships for Full-time Roles
If you can, consider pursuing internships in the pharmaceutical industry, especially with companies like Meeveem Limited. These opportunities often pave the way for full-time positions and allow you to demonstrate your capabilities firsthand.
✨Tailor Your Approach
When you're applying for roles, don't rush it! Take the time to customise your applications for specific positions, showcasing relevant skills and experiences that align with what Meeveem Limited is looking for. A tailored application can really make you stand out!
We think you need these skills to ace Product Quality Assistant
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in the pharmaceutical industry, it's crucial to highlight any relevant experience you have. Whether that's internships, lab work, or even related coursework, make sure to weave this into your CV and cover letter. We want to see how your background aligns with the role you're applying for at Meeveem Limited!
Emphasise Your Understanding of Regulations:The pharmaceutical industry is heavily regulated, so it's important to indicate your familiarity with industry standards and regulations. In your cover letter, mention any training or certifications you've received that are relevant, or discuss projects where you’ve navigated compliance. This will show Meeveem Limited that you're not just a fit for the job but also a safety-conscious candidate!
Tailor Your CV to Be Result-Driven:Craft your CV to highlight quantifiable achievements, especially if you have previous roles in pharmaceuticals or related fields. Use metrics to demonstrate your impact, such as improved processing times or successful project completions while working on trials. This analytical approach will resonate well with hiring managers at Meeveem Limited!
Convey Your Passion for the Industry:In your cover letter, express why you are passionate about working in the pharmaceutical sector. Whether it’s your desire to contribute to groundbreaking drug research or improve patient outcomes, let it shine through! At Meeveem Limited, we value candidates who are truly enthusiastic about their work—you might just stand out from the crowd.
How to prepare for a job interview at Meeveem Limited
✨Understand the Science
Make sure you brush up on key pharmaceutical concepts and recent developments in the industry. You might get asked some technical questions during the interview at Meeveem Limited that show your grasp of drug development processes or regulatory requirements, so be ready to discuss them clearly.
✨Showcase Relevant Experience
If you have any hands-on experience or internships in a laboratory setting, be sure to highlight these in your responses. Think about the projects you worked on, the methodologies you used, and the impact you made. It's all about telling a story that connects your background to the role you're applying for.
✨Know Their Products
Take some time to familiarise yourself with Meeveem Limited’s product range and recent breakthroughs. Understanding their portfolio not only shows your enthusiasm for the role but also allows you to ask insightful questions that demonstrate your interest in actively contributing to their projects.
✨Be Ready for Regulatory Scenarios
In a full-time pharmaceutical role, understanding the regulatory landscape is crucial. Prepare for situational questions that may test your problem-solving skills concerning compliance and safety standards. You could be asked how you'd handle a hypothetical issue regarding a drug’s market release, so think through your approach.
