NHS 111 Integrated Urgent Care Clinical Advisor Milton Keynes

NHS 111 Clinical Advisors - salary: Band 6 (£39,959 - £48,117) + unsocial hours allowance as per section 2 Agenda for Change.

Are you equipped to evaluate a person in the midst of a stroke or heart attack, and equally prepared to provide support to someone suffering from a sore throat or toothache? Can you handle the responsibility of calming someone in a mental health crisis or comforting a distressed parent whose child has taken a fall and bumped their head? The 111 Service fields a diverse range of calls, meaning that no two calls are ever the same. As an initial point of contact for patients, you have the opportunity to significantly impact their care and overall experience.

Full and part time positions available. You need to be aware of the stresses of the job and what impact they may have on you as an individual. Please consider these points carefully before applying for this role. This is an office based role in our Milton Keynes office, home/remote working is not available. We cannot provide sponsorship for this role.

Main duties of the job

Working with NHS 111 is a demanding but highly rewarding career where you'll realise you're making a difference to patients who use the service every day. Are you seeking a fresh challenge or a change of work environment? Are you interested in working in a modern, fast-paced, dynamic and adaptable service that responds to the ever-evolving need of the public? Would you like to be part of a supportive team that prioritizes high-quality patient care and the continuous professional development of its staff? We're on the lookout for dependable, compassionate, and enthusiastic clinical advisors to join our motivated, friendly, and hardworking clinical team. Your role will involve calling patients to clinically assess their symptoms while collaborating in a multidisciplinary team, including health advisors, nurses, paramedics, mental health practitioners, pharmacists, and more, all to ensure that each patient receives the right care, in the right place, the first time.

You need to be a good communicator with an excellent telephone manner. It is essential that you are computer literate and keen to learn new skills. You must be passionate about high quality patient care and be caring and able to remain calm under pressure.

About us

• Training and support from our dedicated in house education team.
• A nationally recognized qualification in Pathways.
• Access to continual professional development and opportunities within SCAS and the NHS.
• Occupational Health support along with an Employee Assistance Programme.
• Enrolment into the NHS Pension Scheme.
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

Job responsibilities

You will need to be able to commit to a 9-week full time training programme which will be fully paid.

Desirable Requirements

• Motivated towards further professional development.
• Understanding of Clinical Governance and audit practices.
• Flexible working approach.

Person Specification

Experience

• Essential
• Recent professional experience.
• Triage experience.
• Customer service experience.
• Experience of dealing with emotionally charged situations.
• Desirable
• Previous experience in a call centre environment such as NHS Direct.
• Supervisory/Coaching/Mentoring experience.

Qualifications

• Essential
• Registered General Nurse (RN1, RNA,) Specialist Practitioner or Paramedic.
• Valid registration with NMC/HCPC.
• Desirable
• Teaching or assessing qualification.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration: Applicants must have current UK professional registration.

South Central Ambulance Service NHS Foundation Trust is an equal opportunities employer.