Mental Health Clinician 111 Press 2 Pontypool

Job summary

We are currently recruiting experienced mental health registrants to join the mental Health 111 Team.

This exciting opportunity will help shape the new service to provide high quality support to people experiencing a mental health crisis or emotional distress.

The Mental Health 111 Team provide a point of contact for people of all ages to have direct access to a team who can provide support to the person over the phone and arrange for further support when required. The post holder will also have the opportunity to provide clinical supervision to the team (training will be provided). The service will be operational 24/7.

As a clinician within the team, you will be responsible for providing specialist support to callers, your colleagues and other professionals. You will also have the unique opportunity to help in the development of this service, evaluating and monitoring all aspects to ensure its success. Whilst the service will begin with just taking phone calls, there are plans to introduce other communication methods and to incorporate other aspects of mental health services, such as crisis and urgent assessments.

If you have experience of working in mental health services (any age) and feel that you have the right skills to ensure the service is a success, we would love to hear from you.

Main duties of the job

As the service is brand-new there will an expectation that the Mental Health Clinician role will be developed with the successful candidates. The role will focus on clinical support and decision making. The main duties will include:

• Being the responsible clinician on shift to make clinical decisions and provide support to callers, colleagues and other professionals.
• Triage and assessment of needs, including whether a full mental health assessment is required.
• Liaising with other services to ensure ongoing support or assessment is achieved in a timely manner.
• Developing and maintaining effective partnerships with other statutory services, local authorities and the third sector.
• Carrying out face to face mental health assessments when required.
• Facilitating debrief sessions for the team at the end of each shift.
• Participating in monitoring and evaluation of the service.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025-2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.

Person Specification

Aptitude and Abilities

Essential

• Understand when a call needs a clinical response
• To be reflective and self aware
• To work positively within a team
• Strong communication skills
• Able to demonstrate commitment to high quality care and service provision
• Ability to recognise own wellbeing needs

Desirable

• Ability to speak Welsh
• Ability to appropriately challenge and resolve conflict

Experience

Essential

• Experience of providing mental health support to people
• Experience of carrying out crisis mental health assessments
• Experience of working autonomously and prioriting tasks
• Experience of utilising evidenced based psychosocial interventions

  Desirable

  • Experience of providing telephone support/assessment
  • Experience of providing support to colleagues and facilitating wellbeing sessions
  • Experience of working with people of all ages

  Qualifications/Knowledge

  Essential

  • Holds professional registration
  • Post graduate diploma or equivalent experience
  • Specialist knowledge of complex mental health and crisis
  • Risk assessment and management of risk
  • Evidence of CPD in relevant area

  Desirable

  • Understanding of the services that are available to support people in mental health crisis
  • Training in evidence based brief interventions

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).