Clinical Operations Administrator Manchester

Job Purpose

The Clinical Operations Administrator provides a centralised administrative support function across Clinical Operations teams, ensuring consistency, efficiency, and high-quality delivery of operational and research activities. The role is responsible for coordinating administrative processes, maintaining systems and documentation, and supporting stakeholders across multiple workstreams.

Key Accountabilities

• Provide cross-team administrative support to ensure continuity of operational activities during peak demand and absences.
• Maintain and update central systems (e.g. CTMS, booking systems, trackers) to ensure data accuracy and integrity.
• Coordinate and manage operational trackers, logs, and study documentation.
• Monitor workflows, identify discrepancies or issues, and take appropriate corrective or escalation action.
• Support standardisation of administrative processes across Clinical Operations teams.
• Contribute to reporting, metrics tracking, and performance monitoring across studies and services.

Responsibilities

• Provide flexible administrative support across Clinical Operations teams, adapting to changing priorities and business needs.
• Maintain and update study trackers, logs, and administrative systems to ensure accurate reporting and oversight.
• Support scheduling, coordination, and resourcing of operational activities where required.
• Assist with coordination of study activities, including documentation, site communications, and reporting.
• Participate in team and project meetings as required.
• Coordinate communications between internal teams, external partners, and clinical sites.
• Maintain shared inboxes and ensure timely and professional responses to queries.
• Ensure accurate data entry, validation, and reconciliation across systems (e.g. duplicate checks, data quality checks).
• Monitor system performance and identify issues impacting workflows or service delivery.
• Generate and analyse reports to identify trends, risks, or areas for improvement.
• Support the setup, maintenance, and archiving of study documentation and databases.
• Ensure all activities comply with organisational SOPs, regulatory requirements, and data protection standards (e.g. GDPR, ICH GCP).
• Conduct routine quality checks on documentation, trackers, and systems to ensure completeness and accuracy.
• Support audit preparation, documentation collation, and follow-up actions.
• Identify and escalate risks, issues, or non-conformances within agreed timelines.

Person Specifications

Essential

• Strong administrative experience within a complex or regulated environment
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Strong organisational skills and ability to manage multiple priorities
• High attention to detail and data accuracy
• Effective communication and stakeholder management skills
• Ability to work both independently and collaboratively
• Proactive, flexible, and solution-focused approach

Desirable

• Experience within healthcare, clinical research, or regulated industries
• Understanding of clinical trial processes, systems (e.g. CTMS), and documentation
• Knowledge of ICH GCP, GDPR, and relevant regulatory frameworks
• Holds a full UK Driver’s license with Business Insurance and is happy to travel between office and sites

Benefits

• 27 days annual leave increasing with length of service.
• Hybrid working policy
• Flexible working hours
• Health cash plan
• Wellbeing support
• Life assurance
• Stakeholder pension scheme
• Positive and supportive environment
• Access to training resources

Location

Office based in Greater Manchester – Bright Building, Manchester Science Park, with travel to alternate sites as required, flexible office/home-based arrangements are available.

Hours of work

37.5 hours in total, flexible office hours are available.

Employment Type

Fixed-term Full-time

Compensation

£27,251

Please note this is a fixed term contract position.

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