At a Glance
- Tasks: Provide top-notch technical support and maintenance for cutting-edge Flow Cytometry instruments.
- Company: Join Waters, a global leader in life sciences and analytical technologies.
- Benefits: Competitive salary, bonuses, and comprehensive benefits package.
- Other info: Dynamic role with opportunities for growth and travel across London.
- Why this job: Make a real impact in healthcare by ensuring high-quality medicines and patient outcomes.
- Qualifications: HND or Degree in Electrical Engineering; experience in relevant fields is a plus.
The predicted salary is between 30000 - 40000 £ per year.
As a Field Service Engineer, you will be part of a regional team of collaborative Engineers, reporting directly to the area Technical Manager. You are expected to work to the highest standards to ensure first‑class service is delivered to our customer base while ensuring quality and regulatory standards are adhered to in this heavily regulated industry. As a Field Service Engineer, you will have the opportunity to gain expertise and become the SME for our Flow Cytometry instrument portfolio (Cell Analyzer, Cell Sorter & Cell Imaging) and our sample preparation instrumentation.
Territory: London
Main responsibilities will include:
- Provide field‑based and remote technical support to customers and colleagues in line with relevant training and experience.
- Carry out preventative maintenance, installation, relocation, repairs and corrective field change orders on Flow Cytometry instrumentation.
- Diagnose electrical, fluidic, mechanical, hardware, software and laser failures using established procedures and techniques.
- Determine the most cost‑effective repair/solution to ensure minimum downtime.
- Perform instrument certifications (IQ/OQ).
- Actively manage car stock, ensuring all necessary spare parts and tools are available.
- Effectively manage technical escalations.
- Work toward service metrics as defined by the Service Organization.
About you:
- HND or Degree in Electrical Engineering or extensive relevant experience as a Field Service Engineer.
- Proactive approach with the ability to take lead if the situation requires it.
- IT knowledge.
- Flow Cytometry experience is a plus.
- Experience working in the Telecoms, Robotics, Automation, and Medical Devices industries.
- Ability to process knowledge across multi‑modular and diverse product ranges.
- Deliver high levels of customer service.
- Full UK driving license.
- Currently living within a daily commutable distance of Central London.
Physical demands:
This is a full‑time position, with evening work required as job duties demand. This job entails traveling to and from a customer site each day. Individual should be able to lift 12–15 kg and be able to work in a standing position for a prolonged period of time.
Salary range for the role: £45,000 - £55,000 + bonus + benefits
Field Service Engineer - Bioscience, London London employer: Meeveem Limited
Waters Corporation is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. As a Field Service Engineer, you will benefit from extensive training and development opportunities, working alongside a team of experts dedicated to advancing life sciences. With a strong commitment to employee well-being and a culture that values diversity and inclusion, Waters provides a rewarding career path in a rapidly evolving industry.
