Healthcare Assistant London

Job Title

Health Care Assistant

Location

CRGH, UK

Hours

Full-time (37.5 hours/week) across a 5-day working week, with one in four weekends required

Reporting to

HCA Team Leader

Accountable to

Head of Nursing

About Us

At CRGH, we are dedicated to providing outstanding care in the field of fertility treatments.

We are a supportive and inclusive team where every individual plays a key role in delivering compassionate, high-quality patient care.

If you're passionate about making a difference in the lives of patients and have a keen interest in women's health and fertility, we want you to be part of our team.

The Role

We are looking for a motivated and compassionate Health Care Assistant (HCA) to join our team.

In this diverse and rewarding role, you will assist with clinical and non-clinical duties, supporting patients undergoing fertility treatments.

Your work will be integral to providing patients with a safe, comfortable, and respectful environment, helping them throughout their journey.

Key Responsibilities

• Clinical Duties
• Perform competent phlebotomy as per medical requests, ensuring accurate labelling and logging of samples.
• Act as a chaperone for other staff during medical procedures, providing support and comfort to patients.
• Assist clinicians during Embryo Transfer procedures and abdominal scanning.
• Help with data entry and updating ultrasound measurements.
• Follow aseptic techniques when assisting with invasive procedures and decontaminate trans-vaginal probes between scans.
• Maintain clinical areas by cleaning, sanitizing, and organizing between patient procedures.
• Ensure safe disposal of sharps and waste management in compliance with protocols.
• Practice excellent bedside manner, demonstrating empathy, compassion, and respect for patients’ dignity.
• Provide injection teaching sessions and assist with the completion of consent forms, checklists, and updates on the IDEAS patient portal.
• Offer reassurance and answer questions from patients undergoing or awaiting treatment outcomes.
• Be proficient in basic life support and remain calm and composed in emergency situations.
• Non-Clinical Duties
• Conduct patient ID checks at the start of each appointment to maintain confidentiality.
• Introduce yourself to patients and ensure they feel at ease throughout their procedures.
• Manage the stockroom, monitor deliveries, and rotate stock accordingly.
• Report any stock needs to the Team Leader/Deputy Manager and assist with pharmacy quality management tasks.
• Perform daily quality management checks in clinical areas, ensuring rooms are stocked and ready for patient care.
• Maintain a good working knowledge of the IDEAS patient portal for accurate documentation and patient tracking.
• Liaise between multidisciplinary teams to ensure patients receive comprehensive care.
• Coordinate with pharmacy suppliers to ensure timely prescription deliveries and manage associated administrative tasks.
• Collaborate effectively with colleagues, ensuring a clear handover at the end of each shift.

Person Specification

Essentials

• Minimum of one year of phlebotomy experience.
• Strong communication skills with the ability to empathize and effectively interact with patients and colleagues.
• Ability to prioritize and manage workload efficiently.
• Good IT skills, with familiarity in patient portals or electronic health records.

Desirable

• Experience in fertility care or women's health.
• Previous experience working in a similar healthcare environment.

Why CRGH?

Joining CRGH means becoming part of a passionate team dedicated to making a difference in the lives of our patients.

We value collaboration, respect, and continual learning.

As an HCA, you’ll have the opportunity to grow in your role through training and professional development, helping to shape the future of fertility care.

What We Offer

• Access to continuous professional development and training opportunities.
• A supportive, collaborative, and inclusive working environment.
• Opportunity to make a meaningful impact on patients’ lives.
• Pension Scheme provided by Royal London.
• 25 days annual leave plus public bank holidays.
• Long Service: after a significant number of years working at the company, employees are entitled to additional days of annual leave.
• Wellbeing benefits, shopping and leisure vouchers through Perkbox.
• Buy or sell annual leave.
• Treatment discounts.
• Private Medical Insurance.
• (Note: Sponsorship is not available for this role.)
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