At a Glance
- Tasks: Lead the Complex Care team to deliver high-quality, person-centred care for individuals with complex health needs.
- Company: Join NHS West and North London, a key player in health service planning and funding.
- Benefits: Competitive salary, flexible working options, and a commitment to work-life balance.
- Other info: Diverse and inclusive workplace, encouraging applications from all backgrounds.
- Why this job: Make a real difference in people's lives while developing your clinical leadership skills.
- Qualifications: Must be a registered Nurse or AHP with experience in complex care at a senior level.
The predicted salary is between 66274 - 73496 £ per year.
As WNL ICB prepares to delegate complex care and all age continuing healthcare to a local provider, this will be an exciting opportunity to be part of the implementation of the roles and team that will play a major part in the ICB maintaining its statutory duties for complex care and all age continuing healthcare. We are looking for an experienced and motivated clinical professional to join our Complex Care team as Complex Care Manager (Adults / Mental Health / Learning Disabilities & Autism). This is a key role within the ICB, supporting the delivery of high-quality, person-centred commissioning for individuals with complex and long-term health needs. You will provide clinical expertise, assurance and operational leadership, ensuring services are delivered in line with statutory responsibilities, national frameworks and best practice.
Essential Experience & Knowledge
- Registered Nurse or AHP with current professional registration
- Educated to Master's level or equivalent experience
- Strong knowledge of CHC, AACC, Section 117 and relevant legislation
- Experience in complex care / continuing care at senior level
- Experience of MDT panels, care planning, and legal/complaints processes
Skills & Attributes
- Strong clinical decision-making and judgement
- Ability to manage complex, sensitive and contentious situations
- Excellent communication, negotiation and influencing skills
- Ability to work effectively in a fast-paced, high-pressure environment
- Strong relationship-building skills across multi-disciplinary teams
About us
We are NHS West and North London. We are the main commissioning NHS organisation for planning and funding health services across our area. Our job is simple: to help people stay healthy and to make sure everyone can get good care when they need it. We bring together many health and care services across west and north London. This means we help hospitals, GPs, community services, councils and charities work better together for local people. NHS West and North London (WNL) serves over 4.5 million people and covers 13 London boroughs.
What we do
- We plan and fund local health and care services
- We support GPs, hospitals, mental health teams, community clinics and pharmacies.
- We work with councils and community groups so care is joined-up and easy to use.
- We listen to local people and use their ideas to improve services.
- We want health and care to be fair, simple and close to home.
Our strategy
- Reducing inequalities
- Investing strategically to prevent ill health
- Better supporting people with the greatest needs, so everyone stays well
- Make care more local and easier to access
- Empowered local people that feel more confident about their health and wellbeing
Key Responsibilities
- Provide clinical leadership and expertise in All Age Continuing Care (AACC) and complex care
- Support and ratify CHC and Childrens Continuing Care eligibility decisions
- Manage appeals, disputes, retrospective claims and legal cases
- Lead on complaints, SARs and FOIs within the complex care portfolio
- Oversee and contribute to contract management, performance and quality assurance of delegated providers
- Work with system partners to ensure robust care planning and case management
- Develop and implement quality assurance and audit processes
- Analyse data and performance information to support service improvement
- Provide clinical advice and support to commissioning colleagues and wider teams
Key Priorities
- Ensure robust, consistent and compliant decision-making for complex care funding
- Deliver high-quality, person-centred care packages
- Strengthen provider oversight and performance management
- Improve the handling of appeals, complaints and legal processes
- Support service improvement and pathway development
- Ensure compliance with national frameworks, legislation and governance requirements
Working Relationships
- ICB Nursing Directorate and Complex Care team
- Delegated provider complex care teams
- NHS England and regional quality teams
- Local Authorities
- Provider organisations and multidisciplinary teams
Strong partnership working and stakeholder engagement are central to this role. West and North London ICB is committed to promoting equality, diversity and inclusion. We strive to ensure our workforce reflects the rich diversity of the communities we serve, and we strongly encourage applications from candidates from underrepresented groups. We recognise that a healthy work-life balance is essential to the wellbeing and productivity of our staff. We aim to consider all flexible working requests in a fair and open way, balancing the needs of our organisation with those of our employees. By fostering a flexible working culture, we strive to create an environment where everyone can thrive and contribute to delivering high-quality services for our communities.
Person Specification
Education/ Knowledge and Qualifications
- Essential: Registered Nurse or AHP
- Desirable: Registered Social Worker
Experience
- Essential: Current experience of working at senior level in the specialist area of continuing care / complex care.
- Desirable: 2 years experience of leading AACC/ complex care
Skills, & Abilities
- Essential: Able to manage dealing with contentious or sensitive issues
Communication
- Essential: Experienced in managing complex communications with a range of stakeholders
Effort factors
- Essential: Experienced in managing frequent interruption, intense concentration when reviewing/writing documents/data, presenting at board meetings, taking minutes
Values and Behaviours
- Essential: Commitment to the values and principles of system working agreed across the ICB footprint
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Complex Care Manager – Adults/ MH/LDA London employer: Meeveem Limited
Meeveem Limited is an excellent employer for general practitioners, offering a supportive and flexible work environment that prioritises professional growth and work-life balance. With full indemnity cover, NHS Pension, and generous leave, our team members enjoy a culture of collaboration and continuous development across our two sites, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Complex Care Manager – Adults/ MH/LDA London
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We think you need these skills to ace Complex Care Manager – Adults/ MH/LDA London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Meeveem Limited.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Meeveem Limited.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Meeveem Limited. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Meeveem Limited. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Meeveem Limited
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Meeveem Limited’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
