Clinical Team Manager Stoke-on-Trent

The Crisis Care Centre is a key part of the urgent care pathway in North Staffordshire, providing an all-age single point of access to mental health services. It delivers a 24/7 crisis response, including intensive home treatment as an alternative to inpatient admission. This role offers the opportunity to shape a vital community crisis service, making a direct impact on patient care, staff experience & service quality.

The Operational Manager (Quality, Safety & Workforce Development Lead) will ensure safe, efficient day-to-day service delivery across the Crisis Resolution Home Treatment Team. As one of two Band 7 Operational Managers, the post holder will share responsibility for high-quality delivery, focusing on consistent clinical standards, strong governance & quality assurance, & a supported, skilled & resilient workforce.

You will be an experienced operational leader with a strong understanding of clinical governance, quality improvement, & workforce development. You will demonstrate excellent leadership, communication, & organisational skills, with a commitment to supporting staff & maintaining high standards of care.

Main duties of the job:

• To ensure that the values and principles of the organisation are translated into the philosophy and operational policy/service specifications for the services and that these are evident in everyday practice and reviewed on a regular basis, ensuring that the services are delivered and developed in line with relevant Trust policies, procedures and values.
• To establish, develop and review policies, practices and procedures which meet legislative, Trust and directorate requirements.
• To contribute to strategy and clinical governance plans for the service area and directorate. To take a lead in implementing specific projects in relation to this.
• Develop and maintain links and support networks with other teams within the service area, ensuring consistency.
• To facilitate an environment where the physical, emotional, health, social, educational, cultural and spiritual needs of service users can be met.
• To be responsible overseeing the maintenance of the building and grounds, and ensure safe systems of work are adhered to, so that the environment is safe, pleasant, fit for purpose.

As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care. We pride ourselves on ensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.

The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.

Job responsibilities:

• The post holder is responsible for ensuring that there is a positive practitioner patient relationship where there is a connection with service users and their carers and decisions are made jointly about their care wherever possible, including being treated with dignity and compassion.
• The care that is delivered is sensitive to age, culture, ethnicity, gender, sexual orientation, disability and spirituality.
• There is active engagement with service users/carers to prevent distress and anxiety and promote recovery.
• Staff demonstrate a competent level of knowledge in physical and mental health conditions, diagnosis, treatment and care in relation to their role/responsibilities, demonstrating the ability to carry out comprehensive and specialist mental health assessment.
• Consent is obtained for any intervention and interactions.
• All tasks are performed with courtesy, respect and kindness.
• Ensure medication is administered by an appropriate registered practitioner safely with the knowledge of contraindications and side effects, relaying accurate information to service users in a format they are able to understand.
• The clinical vision for the service is clearly identified and all staff are able to describe how they contribute to meeting the vision.

Qualifications:

Essential: A registered mental health practitioner with a degree in nursing, social work or occupational therapy or equivalent experience.

Experience:

Essential: Post qualification work in core profession. Experience of managing clinical practice at band 6.

Knowledge:

Essential: Specialist clinical knowledge of medical and psychiatric conditions, diagnosis, treatment and care including contraindications and side effects to medications, relevant to health speciality.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Applicants must have current UK professional registration.