At a Glance
- Tasks: Deliver exceptional service support through installations, maintenance, and repairs across the UK and Europe.
- Company: SPT Labtech, a leader in innovative solutions for scientists.
- Benefits: Competitive salary, private medical insurance, and a generous pension plan.
- Other info: Exciting travel opportunities and a supportive, diverse work environment.
- Why this job: Join a dynamic team and make a real impact in the healthcare sector.
- Qualifications: Experience with electro-mechanical systems and strong customer focus required.
The predicted salary is between 35000 - 45000 € per year.
We are expanding our operations across a diverse and growing portfolio at SPT Labtech, and are seeking a highly motivated, hands‑on Field Service Engineer with strong electro‑mechanical troubleshooting expertise, based in the UK. Ideally in the London/Cambridge/Oxford area.
You will play a key role in delivering exceptional service support, working closely with the Service and Support Scheduler to prioritise and execute emergency repairs, preventative maintenance, and installations to the highest standard. This position requires excellent customer‑facing skills and a proactive, solutions‑driven approach.
The role will primarily cover the UK and mainland Europe, with occasional travel further afield. You should expect approximately 10–12 days per month of overnight travel. Being located near a major airport is advantageous.
This is an exciting opportunity to work with a diverse and innovative product range, offering a dynamic and varied workload. It is ideally suited to someone who thrives in a fast‑paced environment and is looking for a challenging, engaging role with real impact.
Your key responsibilities will include:
- Performing field service work such as on‑site installation, preventative maintenance and repair work
- Ensuring a high degree of customer satisfaction through timely, concise, clear communication and excellent service delivery
- Being available to travel at short notice in order to support other Field Service Engineers when needed
- Timely completion of all required documentation
- Communicating any product quality issues to the appropriate persons
- Working closely with the Sales team and the Field Applications Specialists
- Carrying out core responsibilities effectively while meeting KPIs that measure performance and impact
Skills & Attributes:
- Exceptional time management and planning skills, and ability to work cooperatively to prioritise workload
- Previous experience with electro‑mechanical and automated systems essential, ideally within the pharmaceutical/healthcare sectors would be desirable
- Previous experience working with liquid handling would be desirable
- Ability to travel on short notice, in the UK and Europe which at times could involve at least 60% overnight travel
- Strong customer focus
The essentials:
- Excellent communication skills and a proactive and flexible approach to workload
- Education equivalent of at least one of the following: Engineering Apprenticeship and HNC, or HND in Electrical or Mechanical Engineering
- Self‑motivated, team player
- Valid Passport and driving license
Our commitment to you:
You'll be working with talented professionals in a motivated and driven team. We offer a competitive salary package and comprehensive, valued benefits, including private medical insurance and a generous pension plan. We embrace diversity and inclusivity, regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status. We prioritise supporting our employees' diverse needs as we strive for excellence together.
Field Service Engineer in Cambridge employer: Meeveem Limited
At SPT Labtech, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. Our Field Service Engineers enjoy competitive salaries, comprehensive benefits including private medical insurance and a generous pension plan, and the opportunity to work with cutting-edge technology that makes a real difference in the scientific community. Located near major transport hubs, our team members benefit from a culture of inclusivity and support, ensuring personal and professional growth while delivering outstanding service across the UK and Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Field Service Engineer role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to electro-mechanical troubleshooting. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your skills and experiences.
✨Tip Number 3
Showcase your customer-facing skills! During interviews, share examples of how you've handled challenging situations with clients. We want to see that you can communicate clearly and maintain a high level of customer satisfaction, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Field Service Engineer in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your electro-mechanical troubleshooting skills and any relevant experience in the pharmaceutical or healthcare sectors. We want to see how your background aligns with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your customer-facing skills and proactive approach. Tell us why you're excited about working with SPT Labtech and how you can contribute to our mission.
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure to demonstrate your excellent communication skills in your application. Whether it's through your CV or cover letter, let us know how you effectively communicate and build relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Meeveem Limited
✨Know Your Stuff
Make sure you brush up on your electro-mechanical troubleshooting skills. Be ready to discuss specific examples from your past experiences, especially those related to field service work. This will show that you have the hands-on expertise they’re looking for.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare to demonstrate your excellent communication skills. Think of scenarios where you’ve successfully resolved customer issues or improved their experience, and be ready to share these stories.
✨Plan for Travel
With the expectation of 10-12 days of overnight travel each month, it’s important to express your flexibility and readiness to travel at short notice. Mention any previous travel experiences that highlight your adaptability and willingness to go the extra mile.
✨Show Your Team Spirit
This position requires collaboration with various teams, so be prepared to discuss how you work well in a team environment. Share examples of how you’ve supported colleagues in the past, especially in high-pressure situations, to showcase your proactive approach.
