At a Glance
- Tasks: Lead a team to enhance customer support in biotechnology and drive operational excellence.
- Company: Illumina, a leader in genomic technology with a mission for health equity.
- Benefits: Flexible time off, private medical insurance, pension contributions, and more.
- Other info: Join a diverse team committed to innovation and inclusivity.
- Why this job: Make a real impact on human health while developing your leadership skills.
- Qualifications: Experience in biotechnology and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life‑changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world‑changing projects, you will do more and become more than you ever thought possible.
As Manager, Application Support – Global Scientific Engagement here at Illumina in EMEA, you will lead our Field Application Scientist (FAS) organisation across the region, with direct technical and operational responsibility for the UK and Benelux territories. This role sits at the intersection of scientific expertise, customer engagement, and commercial success, ensuring exceptional support across our proteomics portfolio. You will play a critical role in enhancing the customer journey, from pre‑sales through installation, training, and ongoing support, while driving operational excellence and team performance. Working closely with Sales, Marketing, Engineering, and Technical Support, you will act as a key liaison between Illumina and its customer base.
Illumina's employee benefits are industry‑leading and include flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!
Why You
You are an experienced and highly motivated leader with a strong background in biotechnology and a passion for delivering world‑class customer support. You bring deep technical expertise in areas such as proteomics, confocal laser scanners, or liquid handling robotics, combined with a proven ability to lead and develop high‑performing field‑based teams. With significant experience in both pre‑ and post‑sales scientific support, you understand the importance of customer engagement across the entire lifecycle and can proactively identify opportunities to improve service delivery and drive commercial growth. You are skilled at implementing best‑practice field service methodologies, managing KPIs, and fostering strong relationships with customers and internal stakeholders alike. Your leadership style is collaborative and results‑driven; you thrive in dynamic environments, bring excellent organisational and communication skills, and have the confidence to make informed decisions that enhance operational efficiency and customer satisfaction.
Key Responsibilities Include
- Lead and develop the EMEA Field Application Scientist team, driving performance against key KPIs
- Set clear objectives, provide feedback, and foster a culture of continuous improvement
- Ensure consistent operational excellence across all territories
- Technical & Scientific Leadership
- Act as the primary scientific and technical lead for the UK and Benelux regions
- Provide second‑tier technical support across all authorised EMEA sites
- Offer guidance and leadership to Field Applications, Engineering, and Technical Support teams
- Customer Experience & Service Excellence
- Oversee the full customer journey, ensuring high‑quality support from pre‑sales through post‑installation
- Minimise instrument downtime through proactive support, maintenance, and issue resolution
- Monitor customer satisfaction metrics and implement strategies for continuous improvement
- Operational Efficiency & Process Improvement
- Establish and optimise processes to integrate commercial and support teams effectively
- Ensure key service metrics such as installation timelines and issue resolution are met or exceeded
- Maintain accurate service records, system updates, and reporting
- Commercial Collaboration & Growth
- Partner with Sales and Marketing to strengthen customer relationships and expand business within the region
- Support the development of commercial infrastructure and improve service delivery models
- Develop and implement strategies to increase service contract adoption
Requirements
- Significant industry experience in biotechnology with confocal laser scanners, liquid handling robotics, or related technology
- Management experience in a commercial role preferred
- Demonstrated ability to effectively manage field employees
- Experienced in providing pre and post‑sales support to customers in the life science industry preferred
- Strong customer‑centric nature with a proactive approach
- Experience establishing and managing best‑practice field service methodologies required to lead a world‑class service organisation
- Highly motivated and successful leader who enjoys a challenging and dynamic work environment
- Excellent time management, organisational and interpersonal skills
- A team‑oriented approach to the work environment
- Attention to detail and analytical problem‑solving with strong decision‑making skills
- Strong negotiation and communication skills
Salary & Benefits
The estimated base salary range for the Manager, Application Support role based in the United Kingdom is GBP 63,800 – 95,600. The range reflects long‑term growth in the role; therefore, most candidates are hired between the minimum and middle of the range. Placement depends on experience, skills, location, and internal equity. This salary range applies to the primary posting location listed above. Should the level or location of the role change during the hiring process, the applicable base pay range will be updated accordingly. Compensation ranges for other locations will differ to reflect local market competitiveness and will be shared with candidates if applicable during the recruitment process.
All employees are eligible for one of our variable cash programmes (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a thoughtfully designed benefits package that supports your wellbeing, flexibility, and life beyond work—combining globally differentiated offerings with locally tailored programmes. This includes support during important life moments, flexible time off, opportunities to give back, and a weeklong company‑wide summer shutdown. In the UK, we also offer flexible benefits, a company contribution of 10% into your pension, and private medical insurance, alongside additional benefits to support you and your family.
We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritised openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero‑net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal‑opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com.
Application Support Manager United Kingdom employer: Meeveem Limited
Illumina is an exceptional employer that empowers its employees to make a meaningful impact on global health through innovative genomic technology. With industry-leading benefits, a strong commitment to employee wellbeing, and a culture of inclusivity and collaboration, Illumina fosters an environment where every team member can thrive and grow professionally. The company's focus on continuous improvement and support for personal development ensures that employees are not only part of a world-changing mission but also have the opportunity to advance their careers in a dynamic and supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Manager United Kingdom
✨Get Involved in Local Research Communities
Tap into local biotechnology meetups and research forums. These are great places to mingle with industry professionals, share your passion, and even discover unadvertised job openings. It's all about getting your face known in the field!
✨Leverage University Alumni Networks
If you're a recent grad, don’t underestimate the power of your university’s alumni network! Reach out to alumni working in biotechnology to gather tips about job openings at companies like Meeveem Limited. You'd be surprised how willing people are to help out a fellow grad!
✨Show Off Your Projects
Curate a portfolio showcasing any research projects or internships you've completed in biotechnology. This tangible evidence of your skills can really impress employers when you chat with them at networking events or interviews. It's about making that killer first impression!
✨Stay Up-to-Date with Industry Trends
Biotech is a fast-paced field, so keeping yourself updated with the latest advancements is crucial. Attend industry conferences, webinars, or workshops to broaden your knowledge and meet potential employers. Plus, it’ll give you fantastic talking points for your interviews at places like Meeveem Limited!
We think you need these skills to ace Application Support Manager United Kingdom
Some tips for your application 🫡
Show Off Your Lab Skills:In the biotechnology field, it's super important to highlight your lab experience in your CV. Be sure to mention specific techniques or instruments you've mastered (think PCR, gel electrophoresis, etc.) and any relevant projects you've worked on. This will show Meeveem Limited that you have the hands-on skills they need.
Tailor Your Technical Skills:Make sure to emphasise your technical skills, especially those relevant to the biotechnology sector. Include any software tools or programming languages you've used, like R or Python for data analysis, which could be key for this role at Meeveem Limited.
Craft a Compelling Cover Letter:Since this is a full-time role, your cover letter should reflect not only your passion for biotechnology but also your long-term career ambitions. Share why you're excited about the work that Meeveem Limited does and how you envision contributing to their goals. This shows that you’re not just looking for any job, but you're genuinely invested in this opportunity.
Include Your Papers and Projects:If you've published any papers or contributed to significant projects, mention them! These documents can boost your application and provide tangible evidence of your expertise in the biotechnology field. Don’t forget to link to any relevant publications or project summaries—this can set you apart from other candidates.
How to prepare for a job interview at Meeveem Limited
✨Brush Up on Lab Techniques
Since you're eyeing a full-time gig in biotechnology, make sure you're well-versed in the lab techniques relevant to the role. Be ready to talk about PCR, CRISPR, or any specific methods mentioned in the job description at Meeveem Limited. You might even be asked to demonstrate your understanding of these processes.
✨Know Your Bioinformatics Tools
Get comfortable with bioinformatics tools that are commonly used in the industry, like BLAST or Bioconductor. These are key in biotechnology, and having hands-on experience or at least familiarity can set you apart. Prepare to discuss any relevant projects you've worked on, especially if they involved data analysis or genomic research.
✨Show Your Teamwork Skills
Biotech often involves collaboration across multiple disciplines. Be ready to share stories that highlight your teamwork and communication skills, especially in research projects. Think about working with different teams at university or any internships – this is where you can show how well you fit into Meeveem Limited's culture.
✨Research Recent Biotech Innovations
Stay updated on the latest trends and breakthroughs in biotechnology. Knowing what's happening in the field can help you engage in more meaningful discussions during your interview. Bring up recent articles or advancements that excite you, especially those related to the work being done at Meeveem Limited. This shows your passion for the industry!
