At a Glance
- Tasks: Become an expert in healthcare solutions and help customers implement innovative InterSystems products.
- Company: Join InterSystems, a global leader in data technology with a focus on healthcare.
- Benefits: Competitive salary, travel opportunities, and a chance to make a real impact in healthcare.
- Other info: Dynamic role with opportunities for professional growth and collaboration across teams.
- Why this job: Shape the future of healthcare by optimising processes and enhancing patient care.
- Qualifications: 3+ years in healthcare, strong communication skills, and a deep understanding of PAS workflows.
The predicted salary is between 40000 - 50000 £ per year.
The Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner. The Application Specialist will become an “expert” product resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential, that they keep up to date with new product developments as they become available through the normal product release cycle. This role will act also as a Subject Matter Expert for the PAS / Revenue Cycle Management module of our TrakCare Product. The successful individual will have come from a Healthcare PAS background and have an in-depth knowledge understanding of the PAS rules and PAS workflows and requirements within the private and public hospitals in UK. Must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.
Key Responsibilities
- Discovery
- Review proposal and tender documentation prior to release to customer and inform colleagues on gaps in areas of functionality
- Analyse customer processes
- Identify gaps and possible solutions
- Run Edition Proposed solution presentations with the customer.
- Launch Run Edition Customer Induction workshops
- Consult and advise the customer as to how adopting InterSystems solution could benefit the customer to improve their existing processes
- Propose solutions for customer problems by mapping existing product components and minimise the need for variations from standard ISC products lines including where relevant Regional Editions
- Produce clear documentation (business requirements/maps, solution design document, validation scripts)
- Work with the customer to ensure early data collection information is gathered correctly and as per the schedule
- Log any additional configuration through Edition change process and follow up with product team to close the configurations
- Setup
- Set up customer site configuration
- Create validation scripts for verifying agreed configuration
- Participate in validating the configured system based on solution design
- Participate in validating the migrated data to ensure it works with the solution
- Log errors following the standard corporate procedure
- Support customer validation
- Troubleshoot customer issues during implementation phases
- Follow-up on test fixes and work with the Project Manager/Product Team to implement fix
- Distinguish issues from change requests and log following standard corporate procedure
- Document Handover Documentation for Support Adoption
- Participate in Dry Run process
- Prepare Train the trainer material
- Conduct individual and group training, product demonstrations and workshops as required
- Train Customer Trainers on TrakCare functions as per customer solution
- Provide on-site support to Customer Go-Live
Sustain
- Liaise with other InterSystems departments to resolve any remaining issues
- Complete the support handover process
On-going responsibilities
- Support colleagues and assist in spreading application knowledge
- Maintain consistent and traceable documentation as required
- Learn new functionalities available on the TrakCare product
Skills and Experience
Essential
- Excellent communication skills and experience of conducting customer training, workshops and/or presentations
- Excellent consultative skills ability to articulate and communicate ideas
- Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging
- At least 3 years’ experience working in healthcare and a good understanding of PAS processes in UK
- Deep understanding of the PAS rules and PAS workflows and requirements within the private and public hospitals in UK
- Experience contributing to a multi-disciplined team
- Experience with writing functional documents
- Experience of business process mapping
- Knowledge of Information Systems
Desirable
- Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businesses
- Experience implementing software solutions
- Exposure to IT services in a customer-facing setting
- Previous experience as an Application or Configuration Specialist
- Previous experience of change management
- Good computer skills
- Experience conducting software testing
Education & Training
Desirable
- University degree in Science or Engineering or Clinical
- Proficiency in English
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
Application Specialist PAS Edinburgh employer: Meeveem Limited
InterSystems is an exceptional employer, offering a dynamic work environment in Edinburgh that fosters innovation and collaboration. With a strong commitment to employee growth, we provide extensive training opportunities and support for professional development, ensuring our team members are equipped to excel as experts in their field. Our inclusive culture values diverse perspectives and encourages employees to contribute to meaningful projects that make a real impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Application Specialist PAS Edinburgh
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Meeveem Limited.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Meeveem Limited.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Meeveem Limited, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Application Specialist PAS Edinburgh
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Meeveem Limited.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Meeveem Limited.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Meeveem Limited. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Meeveem Limited. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Meeveem Limited
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Meeveem Limited’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
