At a Glance
- Tasks: Support dental practices with queries and provide excellent customer service over the phone.
- Company: Revolutionary health company focused on accessible healthcare and sustainability.
- Benefits: Competitive salary, generous holiday, flexible working, and wellness perks.
- Other info: Hybrid working model with opportunities for career growth and volunteering.
- Why this job: Make a real difference in healthcare while enjoying a supportive work environment.
- Qualifications: Confident communicator with strong problem-solving skills and attention to detail.
The predicted salary is between 26936 - 26936 £ per year.
Contract: 12 months Fixed Term Contract
Location: Hybrid with occasional travel to Andover Office
Salary: £26,936 (£14.80 per hour)
Hours: Monday to Friday 9am to 5pm
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
This is a busy, predominantly telephone-based role where you’ll help dental practices with day-to-day queries. You will also provide support to our Business Development Consultants.
What you’ll be doing:
- Handling inbound calls from dental practices and some outbound calls (no sales calls)
- Managing a busy call queue, typically taking 30 calls per day
- Providing advice and support to dental practices about value-added services
- Multitasking and switching between telephone and administrative work
- Delivering a positive and professional customer experience
What’s in it for you:
- Group bonus scheme
- Generous pension with a 6% pension gift from us
- 36 days holiday (with the option to buy and sell a further 5 days)
- Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private healthcare scheme, shopping vouchers and more)
- Your own health plan
- Access to a wellbeing hub
- Shopping discounts
- Recognition awards
- Give as you earn
- 3 volunteering days
We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach. This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more.
About You:
What we’re looking for:
- Someone who enjoys talking on the telephone and is confident handling a high volume of calls
- A kind, empathetic and customer-focused approach
- Strong attention to detail
- Ability to work independently from home
- Good problem‑solving and organisational skills
- Confidence working in a fast‑paced call centre environment
- A private workspace and reliable internet connection
This role would suit someone who enjoys helping others, remains calm under pressure and takes pride in delivering excellent customer service. If you’re looking for a meaningful role where you can genuinely make a difference, we’d love to hear from you.
Your Recruitment Journey:
We’re focused on providing an application, assessment, and onboarding journey that is fair, consistent, diverse, and inclusive for all, enabling us to hire top talent based on the skills and behaviours pivotal to your and our success.
Your process:
- Interview with the hiring manager and team
- Offer
Should you require any additional support with your application, or need us to make any adjustments for you, please contact our Talent Team: talentacquisitionteam@simplyhealth.co.uk.
Please note: Working for a purpose-driven company like ours is a fantastic opportunity, so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and won’t be able to consider applications after that time.
Practice Support Advisor in Andover employer: Meeveem Limited
At Simplyhealth, we pride ourselves on being a purpose-driven employer that champions innovative healthcare solutions while fostering a supportive and flexible work environment. Our hybrid working model allows you to balance your professional and personal life, complemented by an extensive benefits package including generous holiday allowances, a robust pension scheme, and opportunities for personal growth through training and volunteering. Join us in making a meaningful impact on health and wellbeing across the UK, all while enjoying a collaborative and inclusive culture in our Hampshire office.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Support Advisor in Andover
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock calls with a friend or family member. This will help you get comfortable with handling questions and improve your telephone communication skills.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully handled customer queries or resolved issues. This will demonstrate your ability to thrive in a busy call environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining a company that’s making a real difference in healthcare.
We think you need these skills to ace Practice Support Advisor in Andover
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Practice Support Advisor role. Highlight your experience with customer service and any relevant skills that match what we're looking for, like handling calls and problem-solving.
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for helping others and how you can contribute to our mission of revolutionising healthcare.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Meeveem Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission and values. Understand their commitment to healthcare innovation and sustainability, as this will help you align your answers with what they stand for.
✨Practice Your Call Handling Skills
Since this role involves handling a high volume of calls, practice responding to common queries you might receive from dental practices. Role-playing with a friend can help you feel more confident and prepared for the real thing.
✨Showcase Your Customer Service Skills
Be ready to share examples of how you've delivered excellent customer service in the past. Highlight your empathetic approach and problem-solving skills, as these are crucial for a Practice Support Advisor.
✨Prepare Questions to Ask
Think of insightful questions to ask the hiring manager about the role and the company culture. This shows your genuine interest and helps you determine if it’s the right fit for you too.
