At a Glance
- Tasks: Deliver exceptional front of house services and coordinate client visits in a professional environment.
- Company: Join Rathbones, a leading investment management firm dedicated to helping clients thrive.
- Benefits: Enjoy a competitive pension, private medical insurance, flexible holidays, and study support.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be the face of the company and make a real difference in clients' lives.
- Qualifications: Strong communication skills and a knack for providing excellent service.
The predicted salary is between 30000 - 40000 £ per year.
At Rathbones, we help people invest their money well, so they can live well. That means more than financial returns - it's about helping people feel confident in their decisions and supported in their future. We don't just manage money, we guide people through life's big moments, helping them stay on track and focus on what matters most.
About the Role
To support the delivery of consistent and high-quality Front of House services which includes the provision of face‑to‑face client visits, switchboard services, colleague queries, and co‑ordination of room bookings for the Bristol office.
Responsibilities
- The face and voice of the company, provide service excellence to all clients
- Deliver a professional, efficient switchboard service
- Meet and greet guests on arrival
- Liaise with clients and investment managers to create a seamless service
- Process room bookings for the office using Condeco
- Provide catering to clients as per request, ensuring standards are met
- Assist with clear downs in meeting rooms and general presentation of client areas
- Ensure cleanliness standards are met in the client kitchen and stock is replenished
- Support office service processing and collection of post
- Communicate with all departments across the group
- Highlight any issues concerning Teams / Touchpoint which could impact client services
- Responsible for continuing one's own professional development
Qualifications
- Strong communication skills
- Service excellence provided to all guests arriving at reception
- Adapting to last minute changes, communicating with the team
- Time management, ensure all scheduled meetings are fully preprepared before the client's arrival
- Achieving objectives agreed by the Front of House Manager
- Confident communicator across multiple levels
- Organisational skills - manage time effectively
- Professionalism - representing the company
- Competent using Outlook and MS Teams
- Comfortable building rapport with staff and clients, providing service excellence
- Ability to work under pressure and adapt to last minute changes
Benefits
- A company pension - 9% non‑contributory or 10% if you contribute 5%
- Private medical insurance - Individual on joining, family after 1 year's service
- Life assurance - 8 x salary
- Income protection – 75 % salary
- Company share scheme
- Discretionary bonus
- Flexible holidays – purchase up to 5 additional days
- Green Car Scheme
- Family friendly policies – enhanced family leave for parents & carers
- Study support – study days and funding for courses and qualifications
- Season travel ticket loans
- Volunteering days
- Gym discounts
- Other voluntary benefits you can choose to suit you
We are a Disability Confident Employer (level 2) under the UK Government scheme. This means we've signed up to a set of commitments around how we recruit, retain and develop people with disabilities. If you require adjustments to apply for a role at Rathbones, please contact us via email to let us know what adjustments you may need.
McFarlin Front of House Manager (HR Title: Event Coordinator) - (AUX00000048) in Bristol employer: Meetings Professionals International
At Rathbones, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in the heart of Bristol. Our commitment to employee growth is reflected in our comprehensive benefits package, including generous pension contributions, private medical insurance, and flexible holiday options, ensuring that our team members feel valued and empowered. Join us to be part of a culture that prioritises service excellence and professional development, making a meaningful impact in the lives of our clients.
Contact Details:
Meetings Professionals International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land McFarlin Front of House Manager (HR Title: Event Coordinator) - (AUX00000048) in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Rathbones. Check out their website and social media to understand their values and how they interact with clients. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your strong communication skills and service excellence, as these are key for the Front of House role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a client-facing role. Make sure you’re dressed professionally and appropriately for the interview. It shows that you respect the opportunity and are serious about the position.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation for the opportunity but also reinforces your interest in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Front of House team at Rathbones.
We think you need these skills to ace McFarlin Front of House Manager (HR Title: Event Coordinator) - (AUX00000048) in Bristol
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of warmth and enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the role of Front of House Manager. Highlight your relevant experience and skills that align with the responsibilities mentioned in the job description. This shows us that you've done your homework and are genuinely interested.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to convey. Avoid fluff and focus on what makes you the best fit for the role.
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures it gets to the right people. Plus, you'll find all the details you need about the role there too!
How to prepare for a job interview at Meetings Professionals International
✨Know the Company Inside Out
Before your interview, take some time to research Rathbones. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role and the company.
✨Practice Your Communication Skills
As a Front of House Manager, strong communication is key. Practice articulating your thoughts clearly and confidently. You might want to rehearse common interview questions with a friend or in front of a mirror to ensure you come across as professional and approachable.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations, like managing last-minute changes or dealing with difficult clients. Think of examples from your past experiences where you demonstrated service excellence and adaptability, and be ready to share those stories.
✨Dress the Part
First impressions matter, especially in a client-facing role. Make sure to dress professionally and appropriately for the interview. This shows respect for the company and the position you're applying for, and it helps you feel more confident during the interview.
