At a Glance
- Tasks: Manage attendee experiences for events, ensuring smooth registration and communication.
- Company: Join a leading global enterprise solutions provider in the life sciences sector.
- Benefits: Remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to lead complex programs and develop innovative solutions.
- Why this job: Be at the forefront of event management and enhance attendee experiences in the life sciences field.
- Qualifications: Experience in event management and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
The Specialist, Attendee Experience will work closely with the Event Experience Manager to understand the program goals and objectives and lead registration to all assigned programs. The Specialist focuses on attendee management, reporting and client needs outlined by the Event Experience Manager and can work independently. The Specialist works effectively and efficiently with the internal support teams and external clients and complies with the corporate and/or pharmaceutical guidelines.
Periodic schedule flexibility is required to accommodate US-based customers.
What you will do here:
- Follow and build client SOPs as required
- Qualify attendee information
- Manage hotel accommodations and changes
- Maintain meeting database with continual updates/changes
- Provide reportable information for your meetings in a timely manner
- Manage all attendee communication. Examples include event invitations, reminders, travel letters, communication emails, and surveys
- Provide quality control processes. Examples include GroundManifest vs. A/DManifest, Hotel Rooming List vs. M&IW Rooming List, M&IW Rooming List vs. A/D Manifest, HCP reporting clean up
- Provide onsite preparation assistance. These services would include, but are not limited to badge layout/production, onsite sign in sheets, onsite reports, registration packet preparation/production, onsite supply preparation/shipment
- Technical Support and/or Digital Production on virtual events
- Research 3rd Party Vendor options and information (dine around grids, gifts/materials, etc.)
- Work on complex programs with numerous participant types, complicated web builds, and extensive reporting
- Handle issues and challenges onsite and overcoming them by thinking outside the box
- Ability to handle a wide range of program types (NSMs, VIP programs, Pharma, etc.)
- Act as a lead on limited-service events, including the financial process (budget reconciliation, invoicing, and close-out)
- Travel and act as lead Program Manager and Coordinator for meetings that allow only one M&IW staff person onsite (i.e., handle meeting room set-up, A/V, ground, F&B)
- Use and develop event registration sites outside of Cvent
- Understand, develop, and design mobile event apps, including how to provide customer assistance on the download and use of the app
- Clearly and effectively communicate to each vendor the requirements and specifications needed, negotiate cost savings, and manage
Attendee Experience Specialist, Life Sciences Experience Required (Remote, UK Based) in Cardiff employer: Meetings & Incentives Worldwide, Inc.
At Meetings & Incentives Worldwide, we pride ourselves on being an exceptional employer that values innovation and flexibility in the remote work environment. Our commitment to employee growth is evident through our comprehensive training programs and supportive work culture, which fosters collaboration and creativity among our diverse team. With competitive benefits like a pension scheme and the ability to work from home, we empower our Attendee Experience Specialists to thrive while delivering outstanding event management solutions globally.
Contact Details:
Meetings & Incentives Worldwide, Inc. Recruitment Team
