Salary - £ 13.40 p/h
But there’s more...
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Free meals on duty.
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Uniform offered and dry cleaned.
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Wage stream.
About us...
Nestled on the Greenwich Peninsula, attached to the O2, InterContinental London - The O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state-of-the-art conference and meeting rooms, including the UK's largest pillar-free ballroom.
A bit about what you will do...
Our Team Leader will provide direction, instructions and guidance to the Meeting & Events Team whilst ensuring they maintain a high standard of discipline, staff morale and report any grievances or complaints to the M&E Services Manager and in their absence the Assistant M&E Operations Manager.
- Supports the team and manager on duty
- To anticipate guest dissatisfaction and take appropriate action to avoid guest complaints.
- Develop a strategy the team will use to reach its goal
- Provides encouragement to team members
- Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
- Communicates deadlines to team members
- Generates and shares team performance, mission-related objectives, and deadlines
More about you...
- Providing high quality service and attention to detail come naturally to you.
- Excellent communication skills.
- Strong supervisorial and organisational skills.
- Very good at multi-tasking and remaining calm under pressure.
- Feeling comfortable in a fast-paced, busy environment.
- You value being part of a team and supporting your colleagues.
- A smart and professional appearance.
- Most of all, you will have an approachable, positive, and proactive manner.
- Experience in a similar role within a 5-star hotel is a significant advantage.
Meeting & events Operations Team Leader in London employer: Meeting & Events
InterContinental London - The O2 is an exceptional employer, offering a vibrant work culture in a stunning location by the River Thames. With competitive salaries, generous holiday allowances, and a range of employee benefits including discounted rates and recognition programmes, we prioritise the well-being and growth of our team members. Join us to be part of a rapidly growing organisation that values career progression and development opportunities across our diverse properties.
