At a Glance
- Tasks: Lead the Meeting & Events Team to ensure high standards and guest satisfaction.
- Company: Join the prestigious InterContinental London - The O2, a five-star hotel with stunning views.
- Benefits: Enjoy free meals, uniform cleaning, competitive pay, and career growth opportunities.
- Other info: Exciting career progression within the rapidly growing Arora group.
- Why this job: Be part of a dynamic team in a fast-paced environment while making memorable events happen.
- Qualifications: Strong communication, organisational skills, and experience in a similar role preferred.
The predicted salary is between 40500 - 49500 £ per year.
But there’s more...
Free meals on duty.
Uniform offered and dry cleaned.
Wage stream.
About us...
Nestled on the Greenwich Peninsula, attached to the O2, Inter Continental London - The O2 embraces a captivating backdrop of the River Thames and Canary Wharf.
Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state-of-the-art conference and meeting rooms, including the UK's largest pillar-free ballroom.
A bit about what you will do...
Our Team Leader will provide direction, instructions and guidance to the Meeting & Events Team whilst ensuring they maintain a high standard of discipline, staff morale and report any grievances or complaints to the M&E Services Manager and in their absence the Assistant M&E Operations Manager.
- Supports the team and manager on duty
To anticipate guest dissatisfaction and take appropriate action to avoid guest complaints.
- Develop a strategy the team will use to reach its goal
- Provides encouragement to team members
- Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
- Communicates deadlines to team members
- Generates and shares team performance, mission-related objectives, and deadlines
More about you...
- Providing high quality service and attention to detail come naturally to you.
- Excellent communication skills.
Strong supervisorial and organisational skills.
- Very good at multi-tasking and remaining calm under pressure.
- Feeling comfortable in a fast-paced, busy environment.
- You value being part of a team and supporting your colleagues.
- A smart and professional appearance.
Most of all, you will have an approachable, positive, and proactive manner.
- Experience in a similar role within a 5-star hotel is a significant advantage.
Grow with us...
We are growing rapidly, and with growth comes advancement opportunities.
Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Meeting & events Operations Team Leader in London employer: Meeting & Events
InterContinental London - The O2 is an exceptional employer, offering a vibrant work culture in a stunning location by the River Thames. With competitive salaries, generous holiday allowances, and a range of employee benefits including discounted rates and recognition programmes, we prioritise the well-being and growth of our team members. Join us to be part of a rapidly growing organisation that values career progression and development opportunities across our diverse properties.
StudySmarter Expert Advice🤫
We think this is how you could land Meeting & events Operations Team Leader in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Meeting & Events. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Meeting & Events
Don't be shy about reaching out to Meeting & Events directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Meeting & events Operations Team Leader in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Meeting & Events and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Meeting & Events
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
