Senior User Research Manager in London

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo.

About the team: Core Banking's mission is to make everyday money magical for everyone. We're responsible for the products millions of customers rely on every day — from current accounts, joint accounts and accounts for kids and teens, through to money management, budgeting, and our paid subscriptions. These are some of Monzo's most loved experiences, and they're at the heart of how customers interact with us.

As we continue to grow, we're looking for a Senior User Research Manager to help shape the future of Personal Banking. This is an opportunity to lead research across one of Monzo's largest product areas, influence company strategy, and develop exceptional research leaders.

You’ll play a key role by:

• Leading research across Core Banking while helping shape a coherent Personal Banking research strategy that spans multiple product areas.
• Partnering closely with the Core Banking Leadership Team, Product Directors, Design leaders and senior stakeholders across Wealth, Payments, Borrowing and our European business.
• Helping define and land parts of Monzo's global research operating model as we expand internationally, ensuring teams work effectively across both global and local markets.
• Connecting customer insights across collectives, identifying themes, opportunities and gaps rather than viewing research through the lens of a single team.
• Bringing together existing research, product data, market insights and quantitative evidence to help leadership make informed strategic decisions.
• Managing managers and supporting approximately 6-8 direct and indirect reports while maintaining a consistently high bar for research quality.
• Creating an environment where researchers can balance methodological rigour with the speed needed to build great products.

We’d love to hear from you if you have experience with:

• Leading senior researchers and/or research managers within a complex product organisation.
• Shaping and influencing product strategy through research at both organisational and executive level.
• Working across multiple product areas, bringing together disparate customer insights into a coherent strategic narrative.
• Navigating complex stakeholder environments where different teams have competing priorities, metrics and timelines.
• Partnering with Product, Design, Engineering and Data Science leaders to influence roadmaps and business strategy.
• Combining qualitative research with quantitative signals, product data and market insights to develop strategic recommendations.
• Building alignment across large organisations and landing new ways of working with multidisciplinary teams.
• Coaching research leaders while maintaining a high quality bar across multiple teams.
• Making thoughtful trade-offs between research depth, pace and business impact.

What’s in it for you:

• £110,000 - £150,000 Incentive Awards tied to your performance.
• We’ll help you relocate to the UK.
• We can sponsor your visa.
• This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).
• We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
• £1,000 learning budget each year to use on books, training courses and conferences.
• We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
• Plus lots more!

The application journey has 3 key steps:

• Recruiter call (30 minutes): A conversation with one of our recruiters to learn more about your background, motivations, and what you’re looking for next, while giving you the opportunity to learn more about Monzo and the role.
• Leadership & Ways of Working (45 minutes): We'll explore your leadership experience, approach to research strategy, and how you raise the research quality bar.
• Final loop (Total 1hr 30 - 2 hours): Two interviews covering Managing Teams & People and Leadership & Impact, where we'll discuss your approach to developing research leaders, building high-performing teams, influencing strategy, and driving organisational impact.

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo.

Equal opportunities for everyone: Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.