Director, Customer Account Manager

Account Director – Medical Communications Location: Hybrid (based just outside of London) We are seeking a seasoned Account Director to lead the strategic and operational delivery of medical communications programmes. This senior client services position combines expertise in med comms strategy, multichannel programme delivery, account development, and team management. Serve as the operational and strategic lead on accounts, providing leadership to the team and supporting company growth. Programme Delivery: Oversee the design and implementation of clinically focused programmes that are trusted by healthcare professionals and drive better patient outcomes. Build and maintain strong relationships with clients, ensuring their needs are met with high-quality deliverables. Team Management: Provide leadership to client service colleagues at various levels, fostering a collaborative and high-performing team environment. Identify opportunities for account growth and contribute to the development of new business proposals. Industry Experience: 5+ years of medical communications experience. Experience delivering face-to-face and/or online programmes. Demonstrated alignment with our core values of ambition, accountability, collaboration, agility, and quality. Holiday Entitlement: 24 days holiday, with flexibility to buy or sell 4 days each year. Company Pension Scheme, Private Medical Insurance, 3x Life Insurance, Financial Wellbeing Platform, 24/7 GP appointment service, Employee Assistance Programme Discretionary bonus, Summer and Christmas parties, and more. A dog-friendly office environment.