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- Tasks: As a Style Advisor, you'll deliver exceptional customer service and assist with personal styling sessions.
- Company: Join ME+EM, a fast-growing luxury fashion label with a vibrant team culture.
- Benefits: Enjoy 33 days annual leave, birthday off, staff discounts, and social events.
- Why this job: Be part of a dynamic team in a fun, fast-paced environment that values creativity and growth.
- Qualifications: Experience in a high-volume retail setting and a passion for fashion are essential.
- Other info: Flexible working hours across 7 days; commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Reporting to: Store Manager
Location: ME+EM, London
Contract type: Full Time, 37.5 Hours Per Week
About us: ME+EM London is one of the UK’s fastest-growing modern luxury fashion labels. As well as a successful global digital business, we have stores in London and Edinburgh, concessions in Harrods and Selfridges, and recently opened US stores in Manhattan, SoHo, East Hampton & Dallas. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About The role: ME+EM are looking for full time Style Advisors to join our retail team in our London Stores. Candidates must have the flexibility to work across 7 days a week, with 7.5 hour shift working patterns. The ME+EM Style Advisor is responsible for delivering an authentic and memorable service approach. You work well in a dynamic team environment, are a clear communicator, able to multitask and can adapt to high and low traffic patterns.
About you:
- Experience working in a fast paced, high volume environment
- Have a genuine passion for fashion and providing outstanding customer service
Your Responsibilities:
- Provide the best experience through speed and accuracy.
- Ensure you represent the brand at all times by following the company dress code.
- Continually improve product knowledge and research products online.
- Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
- Promoting ‘one business’ mindset.
- Be confident in building organic and long-lasting relationships with customers.
- Carry out personal styling sessions with confidence.
- Confident with styling, outfit building and recommendations.
- Escalate customer complaints to the management team.
- Aware of opening and closing duties and support when necessary.
- Be confident with till functions.
- Process transactions, refunds and telephone orders confidentially.
- Understanding the importance of data collection and ensuring GDPR is adhered to.
- High level of telephone etiquette.
- Maintaining store visual merchandising standards.
- Replenishing stock and keeping the shop floor clean and tidy.
- Assist with deliveries and stock recalls.
- Being responsible for own H&S and ensuring H&S processes are followed in store.
Employee Benefits:
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
- A day off to celebrate your birthday
- Pension Scheme
- Group Life Insurance
- Employee Assistance Programme (EAP)
- Length of Service Award
- Refer a Friend Scheme
- Staff uniform for retail employees
- Generous Staff and Friends and Family Discount
- Annual Volunteer Day
- Cycle to Work Scheme
- Tech Scheme
- Eye Care Vouchers
- Real Living Wage Employer
- Employee led committees
- Social events and biannual parties
- Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
Style Advisor employer: Me+Em
Contact Detail:
Me+Em Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Style Advisor
✨Tip Number 1
Familiarise yourself with ME+EM's brand ethos and product range. Understanding their style and customer base will help you connect better with potential customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Prepare to showcase your customer service skills in a dynamic environment. Think of examples from your past experiences where you've successfully handled high-pressure situations or provided exceptional service, as these will be key in your role as a Style Advisor.
✨Tip Number 3
Practice your styling and outfit-building skills. Being confident in making recommendations and personal styling suggestions will set you apart from other candidates, so consider putting together a few looks that reflect ME+EM's aesthetic.
✨Tip Number 4
Engage with ME+EM on social media and stay updated on their latest collections and promotions. This not only shows your enthusiasm for the brand but also gives you valuable insights that can be useful during your conversations with the team.
We think you need these skills to ace Style Advisor
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to research ME+EM. Familiarise yourself with their style, values, and customer service approach. This will help you tailor your application to reflect their brand ethos.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in retail or customer service, especially in fast-paced environments. Mention specific examples of how you've provided outstanding service or handled challenging situations.
Show Your Passion for Fashion: Make sure to convey your genuine passion for fashion in your application. Discuss your personal style, favourite trends, or how you stay updated with the latest fashion news. This will demonstrate your enthusiasm for the role.
Tailor Your Application: Customise your cover letter to address the specific responsibilities and qualities mentioned in the job description. Use keywords from the listing to show that you understand what ME+EM is looking for in a Style Advisor.
How to prepare for a job interview at Me+Em
✨Show Your Passion for Fashion
Make sure to express your genuine love for fashion during the interview. Share examples of how you stay updated with trends and how you incorporate them into your personal style or previous work experiences.
✨Demonstrate Customer Service Skills
Prepare to discuss specific instances where you've provided outstanding customer service. Highlight your ability to handle complaints and build long-lasting relationships with customers, as this is crucial for a Style Advisor role.
✨Understand the Brand
Research ME+EM and understand their brand values, target audience, and product offerings. This knowledge will help you align your answers with what they are looking for in a candidate and show that you're genuinely interested in being part of their team.
✨Practice Personal Styling Scenarios
Be ready to showcase your styling skills. You might be asked to suggest outfits or style a look based on a hypothetical customer request. Practising these scenarios can help you feel more confident during the interview.