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- Tasks: Join our team as a Style Advisor, delivering exceptional customer service and styling advice.
- Company: ME+EM is a rapidly growing luxury fashion brand with a vibrant culture and exciting future.
- Benefits: Enjoy 33 days annual leave, generous discounts, and a supportive work environment.
- Why this job: Be part of a creative team that values passion for fashion and personal growth.
- Qualifications: Experience in fast-paced retail and a genuine love for fashion are essential.
- Other info: Flexible full-time hours across 7 days; perfect for those eager to learn and grow.
The predicted salary is between 24000 - 42000 £ per year.
Reporting to: Store Manager
Location: London Stores
Contract Type: Only looking for Full Time candidates who can work 37.5 Hours Per Week
About us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. As a direct-to-consumer business we operate in a truly omnichannel way, with an extremely successful online store, monthly mailings and stores in London, Edinburgh and concessions in Harrods and Selfridges. Our exciting growth continues in spring 2024 with the opening of our first US stores. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.
About The role: ME+EM are looking for a Style Advisor to join our retail team in our London Stores on a full time basis only. Candidates must have the flexibility to work across 7 days a week, with 7.5 hour shift working patterns. The ME+EM Style Advisor is responsible for delivering an authentic and memorable service approach. You work well in a dynamic team environment, are a clear communicator, able to multitask and can adapt to high and low traffic patterns.
About you:
- Experience working in a fast paced, high volume environment
- Have a genuine passion for fashion and providing outstanding customer service
Your Responsibilities:
- Provide the best experience through speed and accuracy.
- Ensure you represent the brand at all times by following the company dress code.
- Continually improve product knowledge and research products online.
- Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
- Promoting ‘one business’ mindset.
- Be confident in building organic and long-lasting relationships with customers.
- Carryout personal styling sessions with confidence.
- Confident with styling, outfit building and recommendations.
- Escalate customer complaints to the management team.
- Awareness of opening and closing duties and support when necessary.
- Be confident with till functions.
- Process transactions, refunds and telephone orders confidentially.
- Understanding the importance of data collection and ensuring GDPR is adhered to.
- High level of telephone etiquette.
- Maintaining store visual merchandising standards.
- Replenishing stock and keeping the shop floor clean and tidy.
- Assist with deliveries and stock recalls.
- Being responsible for own H&S and ensuring H&S processes are followed in store.
Employee Benefits:
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
- A day off to celebrate your birthday
- Pension Scheme
- Group Life Insurance
- Employee Assistance Programme (EAP)
- Length of Service Award
- Refer a Friend Scheme
- Staff uniform for retail employees
- Generous Staff and Friends and Family Discount
- Annual Volunteer Day
- Cycle to Work Scheme
- Tech Scheme
- Eye Care Vouchers
- Real Living Wage Employer
- Employee led committees
- Social events and biannual parties
- Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
Style Advisor employer: Me+Em
Contact Detail:
Me+Em Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Style Advisor
✨Tip Number 1
Familiarise yourself with ME+EM's brand ethos and product range. Understanding their luxury fashion offerings and how they position themselves in the market will help you connect with customers and demonstrate your passion for the brand during the interview.
✨Tip Number 2
Prepare to showcase your customer service skills by thinking of examples from your past experiences where you've gone above and beyond for a customer. ME+EM values outstanding service, so being able to articulate these moments will set you apart.
✨Tip Number 3
Practice your personal styling skills before the interview. Consider putting together a few outfits that reflect the ME+EM aesthetic, as this will not only show your understanding of their style but also your ability to provide tailored recommendations to customers.
✨Tip Number 4
Demonstrate your adaptability by preparing to discuss how you handle high-pressure situations or busy periods in retail. ME+EM operates in a fast-paced environment, so showcasing your ability to multitask and remain calm under pressure will be crucial.
We think you need these skills to ace Style Advisor
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with ME+EM's brand values, style, and customer service approach. This will help you tailor your application to reflect their ethos and demonstrate your passion for fashion.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in retail or customer service, particularly in fast-paced environments. Use specific examples to showcase your ability to multitask and provide outstanding service.
Showcase Your Passion for Fashion: Make sure to convey your genuine interest in fashion and styling. You could mention any personal projects, blogs, or experiences that highlight your knowledge and enthusiasm for the industry.
Tailor Your Application: Customise your CV and cover letter for the Style Advisor position. Address the key responsibilities mentioned in the job description and explain how your skills and experiences align with what ME+EM is looking for.
How to prepare for a job interview at Me+Em
✨Show Your Passion for Fashion
Make sure to express your genuine love for fashion during the interview. Share examples of how you stay updated with trends and how you incorporate them into your personal style or previous work experiences.
✨Demonstrate Customer Service Skills
Prepare to discuss specific instances where you've provided outstanding customer service. Highlight your ability to build relationships and handle complaints effectively, as this is crucial for a Style Advisor role.
✨Familiarise Yourself with the Brand
Research ME+EM thoroughly before the interview. Understand their brand values, product offerings, and target audience. This knowledge will help you align your answers with what the company stands for.
✨Practice Personal Styling Scenarios
Be ready to showcase your styling skills. You might be asked to suggest outfits or style a look based on a hypothetical customer request. Practising these scenarios can help you feel more confident during the interview.
