Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team, manage store operations, and ensure top-notch customer service.
- Company: Join ME+EM, a fast-growing luxury fashion brand with a vibrant culture.
- Benefits: Enjoy 33 days off, birthday leave, discounts, and fun social events.
- Why this job: Be part of an entrepreneurial team that values creativity and hard work.
- Qualifications: Looking for passionate individuals with leadership skills and retail experience.
- Other info: Diversity is key; we welcome all backgrounds to apply!
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK’s leading over-50s age inclusive jobs board.
Job Title: Store Manager
Reporting to: Head of Retail
Location: Battersea, London
Contract Type: Full time, 37.5 hours per week
About Us:
ME+EM is one of the UK’s fastest-growing luxury fashion brands. As a direct-to-consumer business we operate in a truly omnichannel way, with an extremely successful online store, monthly mailings and stores in London, Edinburgh and concessions in Harrods and Selfridges. Our exciting growth continues in spring 2024 with the opening of our first US stores.
At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.
About the Role:
The ME+EM Store Manager is an entrepreneurial lover of clothes, who is dedicated to customer service, team morale and driving results. Responsible for overseeing the overall operations of the store, managing team performance and leading by example. Your focus is that all store aspects, from inventory management to visual merchandising, from store reporting to finance management, are running smoothly. You have a keen understanding of the brand vision and stay up to date on industry trends. You understand the role of retail in our omnichannel business while representing the brand ethos.
Responsibilities:
Leadership
- Understand the store target and relay this to the team. Explain how company bonus works.
- Work toward set objectives and feedback regularly to the Head of Retail and MT to ensure their store always has the best chance to achieve optimum results.
- Manage staff uniform and dress code policy.
- Encourage dress code compliance following the policy.
- Display and ensure high level of telephone etiquette when using the store phone and able to train others to the same standard.
- Ensure a professional tone is used when using company email addresses.
- Coordinate and monitor the activities of the team.
- Lead by example, creating a professional, fair and inclusive working environment.
- Ensure the protection of confidential information to build trust.
- Create a culture of coaching and feedback.
People Management
- Be the first point of call for all people related issues within your store and loop in the Senior People Advisor and Head of Retail for regular support.
- Carry out the first stage interviews with the support of the Talent Acquisition Specialist, and ensure the candidate meets with the Head of Retail for the final stage of the recruitment process.
- Carry out instore onboarding sessions, setting expectations for the first 3 months and welcoming your new starter to the store.
- Ensure the new starter attends the HR onboarding session.
- Carry out regular feedback meetings: 3-month probation reviews, annual appraisals and performance meetings, seeking support from the Senior People Advisor if there are performance issues.
- Create monthly rota effectively to cover both logistics, VM and trading hours.
- Manage staff admin including hours worked against what is recorded in Humanity, ensure regular breaks are taken and casual contractor invoices are correct and submitted in time for payroll.
- Manage staff admin in regard to sickness monitoring, return to work interviews and providing additional and individual support and guidance.
- Keep up to date with company policies and ensure the team are trained in all areas of compliance with the support of the Compliance and Training Coordinator.
- Identify training needs and arrange store training sessions to fill the gaps with the Compliance and Training Coordinator, Senior People Advisor and Head of Retail or any external resources.
- Delegate tasks in an appropriate manner and follow up their execution.
- Follow company procedures to report any maintenance issues in store promptly.
Customer
- Be confident in building organic and long-lasting relationships with customers.
- Carry out personal styling sessions with confidence.
- Be aware of the importance of CRM and explain this to the team.
- Promote where possible the omni channel experience.
- Confidently offer solutions to customer queries and complaints following the standards set by the Company. Escalate serious complaints and queries to the Head of Retail and the Customer Care Team.
Product
- Ensure high level of product knowledge which can inform merchandising actions, stock movement and replenishment for their location.
- Ensure the store display represents the design intent for each garment with the support of the VM Manager.
- Daily stock accuracy and stock room management. Ensure the protection and use of stock is in the best interests of the business.
- Lead the store recall process and monitor, question and be accountable for the accuracy of stock.
System
- Adapts easily to system changes and leads these in a positive manner to the store teams.
- Work alongside the Customer Care team and other operational functions to ensure policies and procedures are aligned to ensure the best customer experience is achieved.
- Understand Elucid and continually strive to develop the system and suggest improvements to IT and operations.
Employee Benefits:
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
- A day off to celebrate your birthday.
- Pension Scheme
- Group Life Insurance
- Employee Assistance Programme (EAP)
- Length of Service Award
- Refer a Friend Scheme
- Staff uniform for retail employees
- Generous Staff and Friends and Family Discount
- Annual Volunteer Day
- Cycle to Work Scheme
- Tech Scheme
- Eye Care Vouchers
- Real Living Wage Employer
- Employee led committees
- Social events and biannual parties
- Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Please email (email protected) should you require any adjustments needed to take part in this recruitment process.
Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
#J-18808-Ljbffr
Store Manager - Battersea employer: Me+Em
Contact Detail:
Me+Em Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Battersea
✨Tip Number 1
Familiarize yourself with ME+EM's brand ethos and values. Understanding what makes us unique will help you align your leadership style with our company culture, which is crucial for a Store Manager role.
✨Tip Number 2
Showcase your experience in managing teams in a fast-paced retail environment. Highlight specific examples where you've successfully motivated your team to achieve sales targets or improve customer service.
✨Tip Number 3
Demonstrate your knowledge of current fashion trends and how they relate to our product offerings. Being able to discuss how you would enhance the customer experience through visual merchandising will set you apart.
✨Tip Number 4
Prepare to discuss your approach to training and developing staff. We value a culture of coaching and feedback, so be ready to share your strategies for onboarding new team members and fostering their growth.
We think you need these skills to ace Store Manager - Battersea
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand ME+EM's brand ethos and values. Familiarize yourself with their product offerings and customer service approach, as this will help you tailor your application to reflect your alignment with their vision.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in retail management, particularly in luxury fashion. Showcase specific examples of how you've driven results, managed teams, and enhanced customer experiences in past roles.
Showcase Leadership Skills: Since the role requires strong leadership, make sure to highlight your ability to lead by example, manage team performance, and create a positive work environment. Use concrete examples to demonstrate your leadership style and successes.
Tailor Your Application: Customize your cover letter to address the specific responsibilities and qualifications mentioned in the job description. Mention how your skills and experiences make you a perfect fit for the Store Manager position at ME+EM.
How to prepare for a job interview at Me+Em
✨Understand the Brand Ethos
Before your interview, make sure you have a solid understanding of ME+EM's brand vision and values. Familiarize yourself with their luxury fashion offerings and how they operate in an omnichannel environment. This will help you demonstrate your alignment with the company's culture and goals.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved team morale. Highlight your ability to create an inclusive and professional working environment.
✨Demonstrate Customer-Centric Thinking
ME+EM values strong customer relationships. Be ready to discuss how you've built rapport with customers in previous roles and how you would approach personal styling sessions. Show that you understand the importance of customer service and can handle complaints effectively.
✨Prepare for People Management Questions
Expect questions related to people management, such as how you would conduct onboarding or handle performance reviews. Think about your approach to training and developing staff, and be prepared to discuss how you would identify and address training needs within your team.
