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For Companies At a Glance
- Tasks: Lead a dynamic team, manage store operations, and create an amazing customer experience.
- Company: Join ME+EM, a fast-growing luxury fashion brand with a vibrant culture.
- Benefits: Enjoy 33 days off, generous discounts, and a fun work environment with social events.
- Why this job: Be part of a creative team that values your input and rewards hard work.
- Qualifications: Passion for fashion, strong leadership skills, and a knack for customer service.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Job Title: Store Manager
Reporting to: Head of Retail
Location: Milsom Street, Bath, BA1 1DN
Contract Type: Full time, 37.5 hours per week
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
ME+EM is one of the UK\’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.
At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.
Our office and stores are always busy and fast paced, but we work just as hard to make sure it\’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone\’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About the Role
The ME+EM Store Manager is an entrepreneurial lover of clothes, who is dedicated to customer service, team morale and driving results. Responsible for overseeing the overall operations of the store, managing team performance and leading by example. Your focus is that all store aspects, from inventory management to visual merchandising, from store reporting to finance management, are running smoothly. You have a keen understanding of the brand vision and stay up to date on industry trends. You understand the role of retail in our omnichannel business while representing the brand ethos.
Responsibilities Leadership
- Understand the store target and relay this to the team. Explain how company bonus works.
- Work toward set objectives and feedback regularly to the Head of Retail and MT to ensure their store always has the best chance to achieve optimum results.
- Manage staff uniform and dress code policy
- Encourage dress code compliance following the policy.
- Display and ensure high level of telephone etiquette when using the store phone and able to train others to the same standard.
- Ensure a professional tone is used when using company email addresses.
- Coordinate and monitor the activities of the team.
- Lead by example, creating a professional, fair and inclusive working environment.
- Ensure the protection of confidential information to build trust.
- Create a culture of coaching and feedback.
People Management
- Be the first point of call for all people related issues within your store and loop in the Senior People Advisor and Head of Retail for regular support.
- Carry out the first stage interviews with the support of the Talent Acquisition Specialist, and ensure the candidate meet with the Head of Retail for the final stage of the recruitment process.
- Carryout instore onboarding sessions, setting expectations for the first 3 months and welcoming your new starter to the store.
- Ensure the new starter attends the HR onboarding session.
- Carryout regular feedback meetings: 3-month probation reviews, annual appraisals and performance meetings, seeking support from the Senior People Advisor if there is performance issues.
- Create monthly rota effectively to cover both logistics, VM and trading hours.
- Manage staff admin including hours worked against what is recorded in Humanity, ensure regular breaks are taken and casual contractor invoices are correct and submitted in time for payroll.
- Manage staff admin in regard to sickness monitoring, return to work interviews and providing additional and individual support and guidance.
- Keep up to date with company policies and ensure the team are trained in all areas of compliance with the support of the Compliance and Training Coordinator.
- Identify training needs and arrange store training sessions to fill the gaps with the Compliance and Training Coordinator, Senior People Advisor and Head of Retail or any external resources.
- Delegate tasks in an appropriate manner and follow up their execution.
- Follow company procedures to report any maintenance issues in store promptly.
Customer
- Be confident in building organic and long-lasting relationships with customers.
- Carryout personal styling sessions with confidence.
- Be aware of the importance of CRM and explain this to the team.
- Promote where possible the omni channel experience.
- Confidently offer solutions to customer queries and complaints following the standards set by the Company. Escalate serious complaints and queries to the Head of Retail and the Customer Care Team.
Product
- Ensure high level of product knowledge which can inform merchandising actions, stock movement and replenishment for their location.
- Ensure the store display represents the design intent for each garment with the support of the VM Manager
- Daily stock accuracy and stock room management. Ensure the protection and use of stock is in the best interests of the business.
- *Some locations will have the additional support of a stockroom controller.
- Lead the store recall process and monitor, question and be accountable for the accuracy of stock.
System
- Adapts easily to system changes and leads these in a positive manner to the store teams.
- Work alongside the Customer Care team and other operational functions to ensure policies and procedures are aligned to ensure the best customer experience is achieved.
- Understand Elucid and continually strive to develop the system and suggest improvements to IT and operations
Employee Benefits
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
- A day off to celebrate your birthday.
- Pension Scheme
- Group Life Insurance
- Employee Assistance Programme (EAP)
- Length of Service Award
- Refer a Friend Scheme
- Staff uniform for retail employees
- Generous Staff and Friends and Family Discount
- Annual Volunteer Day
- Cycle to Work Scheme
- Tech Scheme
- Eye Care Vouchers
- Real Living Wage Employer
- Employee led committees
- Social events and biannual parties
- Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities\’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Please email [email protected] should you require any adjustments needed to take part in this recruitment process.
Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
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Store Manager - Bath employer: Me+Em
Contact Detail:
Me+Em Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Bath
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into ME+EM's ethos and product range. This shows you're genuinely interested and ready to represent the brand.
✨Tip Number 2
Practice your people skills! As a Store Manager, you'll be leading a team and interacting with customers daily. Role-play common scenarios with friends to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining the ME+EM family.
We think you need these skills to ace Store Manager - Bath
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for fashion and customer service shine through. We want to see your enthusiasm for the role and how you can contribute to our vibrant team at ME+EM.
Tailor Your CV: Make sure your CV is tailored to the Store Manager position. Highlight relevant experience in retail management, team leadership, and customer relations. We’re looking for someone who understands our brand ethos and can lead by example.
Be Professional Yet Approachable: Use a professional tone in your application, but don’t be afraid to let your personality come through. We value an approachable attitude, so show us how you can create a fun and inclusive environment in your store.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with ME+EM!
How to prepare for a job interview at Me+Em
✨Know the Brand Inside Out
Before your interview, dive deep into ME+EM's brand ethos and product range. Familiarise yourself with their latest collections and understand their target audience. This will not only show your enthusiasm but also help you align your answers with the company's values.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you fostered a positive work environment and drove results. Be ready to discuss your approach to coaching and feedback.
✨Prepare for Customer Scenarios
Customer service is key in retail, so think about how you would handle various customer situations. Prepare to discuss your experience with personal styling sessions and how you’ve resolved customer complaints. Highlight your ability to build long-lasting relationships with customers.
✨Understand Operational Excellence
Familiarise yourself with inventory management, visual merchandising, and financial reporting. Be prepared to discuss how you would ensure smooth operations in the store. Showing that you can balance the creative aspects of retail with operational efficiency will set you apart.
