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- Tasks: Deliver exceptional customer service and create memorable styling experiences.
- Company: Join ME+EM, a fast-growing luxury fashion brand in London.
- Benefits: Enjoy 33 days annual leave, staff discounts, and social events.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a creative team and make a real impact in fashion.
- Qualifications: Passion for fashion and experience in a fast-paced retail environment.
The predicted salary is between 30000 - 40000 £ per year.
Job Role: Style Advisor
Reporting to: Store Manager
Location: ME+EM, London
Contract type: Full Time, 37.5 Hours Per Week
About us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.
Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About The role: ME+EM are looking for full time Style Advisors to join our retail team in our London Stores. Candidates must have the flexibility to work across 7 days a week, with 7.5 hour shift working patterns. The ME+EM Style Advisor is responsible for delivering an authentic and memorable service approach. You work well in a dynamic team environment, are a clear communicator, able to multitask and can adapt to high and low traffic patterns.
About you:
- Experience working in a fast paced, high volume environment
- Have a genuine passion for fashion and providing outstanding customer service
Your Responsibilities:
- Provide the best experience through speed and accuracy.
- Ensure you represent the brand at all times by following the company dress code.
- Continually improve product knowledge and research products online.
- Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
- Promoting ‘one business’ mindset.
- Be confident in building organic and long-lasting relationships with customers.
- Carryout personal styling sessions with confidence.
- Confident with styling, outfit building and recommendations.
- Escalate customer complaints to the management team.
- Aware of opening and closing duties and support when necessary.
- Be confident with till functions. Process transactions, refunds and telephone orders confidentially.
- Understanding the importance of data collection and ensuring GDPR is adhered to.
- High level of telephone etiquette.
- Maintaining store visual merchandising standards.
- Replenishing stock and keeping the shop floor clean and tidy.
- Assist with deliveries and stock recalls.
- Being responsible for own H&S and ensuring H&S processes are followed in store.
Employee Benefits:
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
- A day off to celebrate your birthday
- Pension Scheme
- Group Life Insurance
- Employee Assistance Programme (EAP)
- Length of Service Award
- Refer a Friend Scheme
- Staff uniform for retail employees
- Generous Staff and Friends and Family Discount
- Annual Volunteer Day
- Cycle to Work Scheme
- Tech Scheme
- Eye Care Vouchers
- Real Living Wage Employer
- Employee led committees
- Social events and biannual parties
- Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Please email [email protected] should you require any adjustments needed to take part in this recruitment process.
Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
Style Advisor - Full Time - London employer: Me+Em
Contact Detail:
Me+Em Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Style Advisor - Full Time - London
✨Tip Number 1
Get to know ME+EM and its vibe! Before your interview, dive into their website and social media. Understand their style, values, and what makes them tick. This way, you can show off your passion for fashion and how you fit right in!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a tricky customer or suggest the perfect outfit. Role-playing with a friend can help you feel more confident and ready to impress during your interview.
✨Tip Number 3
Show off your styling skills! Bring along a portfolio or examples of your previous work if you have them. Whether it’s photos of outfits you've styled or ideas for visual merchandising, this will demonstrate your creativity and passion for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Style Advisor - Full Time - London
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Share any relevant experiences or personal stories that highlight your enthusiasm for the industry. We want to see that you’re not just looking for a job, but that you genuinely care about style and customer service.
Tailor Your Application: Make sure to customise your application to fit the Style Advisor role. Highlight your experience in fast-paced environments and how you’ve successfully multitasked in previous jobs. This shows us that you understand what it takes to thrive in our busy stores!
Be Authentic: We value authenticity at ME+EM, so don’t be afraid to let your personality come through in your application. Whether it’s your writing style or the examples you choose to share, we want to get a sense of who you are and how you’d fit into our team.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Me+Em
✨Know Your Fashion
Brush up on the latest trends and ME+EM's unique style. Being able to discuss current fashion topics and how they relate to the brand will show your genuine passion for fashion, which is crucial for a Style Advisor role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Think about times when you went above and beyond to help a customer, as this aligns perfectly with ME+EM's commitment to delivering memorable service.
✨Dress the Part
Since you'll be representing the brand, make sure to dress in a way that reflects ME+EM's aesthetic. This not only shows your understanding of the brand but also demonstrates your ability to follow the company dress code.
✨Practice Your Communication
As a Style Advisor, clear communication is key. Practice articulating your thoughts and ideas confidently. You might even want to role-play common customer scenarios to get comfortable with navigating conversations and building relationships.