At a Glance
- Tasks: Analyse retail and customer data to drive insights and support key business decisions.
- Company: Join ME+EM, a fast-growing luxury fashion brand with a vibrant culture.
- Benefits: Enjoy 33 days off, a birthday day off, and generous discounts.
- Other info: Be part of a diverse team that values creativity and collaboration.
- Why this job: Make an impact in a dynamic environment while working with data in fashion.
- Qualifications: Experience in analytics, strong data skills, and a passion for retail.
The predicted salary is between 35000 - 45000 £ per year.
Reporting to: Retail Director
Location: Head Office, White City Place, West London
Contract type: 12 month Fixed Term Contract - Full Time, 37.5 hours per week
About Us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London, Manchester and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.
At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.
Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About the Role: ME+EM is looking for a Retail, CX and Finance Data Analyst with experience in retail and customer analytics to join our marketing team. This is an analytical role in a fast-paced environment, so we’re looking for someone who is inquisitive and meticulous. The successful candidate will report to Retail Director with dotted line to Head of Commercial Analysis working closely with the rest of the Retail, CX and Finance teams as well as the data team.
Responsibilities:
- Business & Commercial Analytics: Understand business processes through data to provide actionable insights. Produce analysis to support key commercial decisions, particularly in retail and finance, including new store openings. Build weekly and monthly commercial KPIs, customer metrics, and insight dashboards for stores and Customer Care using data visualisation tools. Apply the scientific method to operational KPIs to measure performance of retail stores, pop-ups, events, and digital sales channels. Identify opportunities for new store openings through data analytics, including sales cannibalisation reporting between stores and channels. Develop predictive models, working with the Retail & Customer Experience Director and Head of Commercial Analysis, to support retail sales forecasting.
- Customer Insights & Reporting: Design and deliver monthly and quarterly customer insights reports, including product/category trends, seasonal changes, purchase frequency drivers, and returns data analysis. Produce weekly/monthly reports on customer ordering behaviour and product trends across stores and Customer Care. Provide ad hoc customer insights reporting as requested by leadership. Measure and report on store performance for customer satisfaction. Use data to identify opportunities to increase customer base and market share, improve retail and Customer Care commercial results, and strengthen customer retention.
- Clienteling Analytics: Measure the effectiveness of clienteling campaigns across UK, US, and international markets. Identify customer segments for campaigns, highlighting trends and opportunities. Conduct A/B testing and performance analysis of clienteling campaigns.
Skills:
- Proven experience in an analytical role, ideally within retail or customer-focused industries.
- Strong ability to work with large data sets (transactional and online).
- Proficiency in data visualisation tools to report on quantitative data and generate insights.
- Experience extracting and integrating data from multiple systems.
- Skilled in customer segmentation and personalisation models, including VIP program development and analysis.
- SQL literacy and experience with Snowflake (preferred).
- Ability to challenge existing thinking and champion data-driven decision making.
- Strong relationship-building skills to work cross-functionally and foster a data-informed culture.
- Passion for the fashion and retail industry.
Employee Benefits:
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
- A day off to celebrate your birthday.
- Pension Scheme
- Group Life Insurance
- Employee Assistance Programme (EAP)
- Length of Service Award
- Refer a Friend Scheme
- Staff uniform for retail employees
- Generous Staff and Friends and Family Discount
- Annual Volunteer Day
- Cycle to Work Scheme
- Tech Scheme
- Eye Care Vouchers
- Real Living Wage Employer
- Employee led committees
- Social events and biannual parties
- Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Please email [email protected] should you require any adjustments needed to take part in this recruitment process.
Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
Retail, CX and Finance Data Analyst in London employer: Me+Em
At ME+EM, we pride ourselves on being an entrepreneurial and creative team that values hard work and enthusiasm. Located in the vibrant White City Place, West London, we offer a dynamic work environment with ample opportunities for personal and professional growth, alongside generous benefits such as 33 days of annual leave and a supportive culture that celebrates diversity and inclusion. Join us to contribute to our exciting journey in the luxury fashion industry while enjoying a fun and rewarding workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Retail, CX and Finance Data Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at ME+EM. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching ME+EM’s values and recent projects. Show us you’re not just another candidate; demonstrate your passion for fashion and how your analytical skills can contribute to our growth.
✨Tip Number 3
Practice your data storytelling! Be ready to explain how your insights have driven decisions in past roles. We love candidates who can turn numbers into narratives that resonate with business goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of the ME+EM family.
We think you need these skills to ace Retail, CX and Finance Data Analyst in London
Some tips for your application 🫡
Show Your Analytical Skills:Make sure to highlight your experience with data analysis in your application. We want to see how you've used data to drive decisions, especially in retail or customer-focused roles.
Tailor Your Application:Don’t just send a generic CV and cover letter! Tailor your application to reflect the specific skills and experiences that match the Retail, CX and Finance Data Analyst role. We love seeing candidates who take the time to connect their background to our needs.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to manage applications and ensures you’re considered for the role!
How to prepare for a job interview at Me+Em
✨Know Your Data
As a Retail, CX and Finance Data Analyst, you'll be working with large data sets. Brush up on your SQL skills and be ready to discuss how you've used data visualisation tools in past roles. Prepare examples of how your insights have influenced business decisions.
✨Understand the Brand
Familiarise yourself with ME+EM's brand values and recent developments. Show your passion for the fashion and retail industry by discussing how you can contribute to their growth and evolution. This will demonstrate that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect questions that assess your analytical thinking and problem-solving skills. Think of scenarios where you've had to analyse customer behaviour or measure campaign effectiveness. Be ready to explain your thought process and the impact of your findings.
✨Showcase Your Collaboration Skills
This role involves working cross-functionally, so highlight your relationship-building skills. Share examples of how you've successfully collaborated with different teams to foster a data-informed culture. This will show that you can thrive in ME+EM's fast-paced and supportive environment.
