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- Tasks: Oversee and streamline international logistics and customs operations for a luxury fashion brand.
- Company: Join ME+EM, one of the UK's fastest-growing luxury fashion brands.
- Benefits: Enjoy 33 days annual leave, generous discounts, and a fun work environment.
- Why this job: Be part of a creative team making an impact in the luxury fashion industry.
- Qualifications: Experience in operations, strong communication skills, and a proactive mindset required.
- Other info: Dynamic role with opportunities for growth and exciting projects.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to: Head of Operations
Location: Head Office, White City Place, West London
Contract Type: Full time, 40 hours per week
About Us
ME+EM is one of the UKs fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.
At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.
Our office and stores are always busy and fast paced, but we work just as hard to make sure its fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyones hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About the Role
The key purpose of the Logistics & Customs Supervisor role is to oversee and streamline the import and export operations of goods internationally. The person will be based in the New York area and able to work three days per week from our Madison Ave store. They will report to the Head of Operations and work closely with the Operations Director, US Finance Manager, Head of Procurement, Retail, Visual Merchandising, and Merchandising teams (all based in the UK) as well as the Head of Special Projects (based in the US). This role will play a crucial part in handling the administration related to the movement of merchandise cross border, returns, and US duty drawback claims.
Responsibilities
- Logistics: Work with internal and external parties, including finance, merchandising, freight forwarders and customs brokers to help coordinate new store openings, replenishment of packaging, inbound store deliveries, product recalls, and trunk shows. Monitor shipment progress, proactively follow up on shipment delays and keep stakeholders informed.
- Carrier Management: Conduct analysis of carrier performance, including on-time delivery rates, shipping accuracy, and cost-effectiveness. Spot-check carrier invoices and shipping documentation for accuracy and resolve any discrepancies. Provide carriers with updated volume forecasts.
- Broker Communication and Problem Resolution: Address inquiries from customs brokers and resolve import shipment issues, conducting necessary research for customs clearance.
- Comprehensive Customs Records Maintenance: Maintain customs entry data in support of value reconciliation and duty drawback claims.
- Process and Policy Enhancement: Aid in refining internal import/export processes and controls to align with corporate policies and US Customs & Border Protection guidelines for ongoing compliance.
- Special projects: such as VIP gifting.
- Strategic Project Support: Assist logistics and customs compliance management in projects aimed at enhancing efficiency, compliance, and cost reduction.
- Maintain Reconciliations / Reports: Perform reconciliations of US imports and exports. Monitor and reconcile stock movements between retail stores and omnichannel operations.
- Banking: Cashing of checks sent from CBP and carriers, Processing of US parcels returned to the Madison Avenue store.
Key Requirements
- Proven experience in operations, preferably in the e-commerce or fashion industry. Familiarity with shipping, logistics, and fulfilment processes.
- Ability to work on your own and take initiative, pro-active, a self-starter, but also a team player and strong communicator (with head office, over 3,000 miles away and 5 hours ahead).
- Strong organisational skills with exceptional attention to detail.
- Problem-solving mindset and the ability to think critically and make sound decisions.
- Knowledge of luxury customer service principles and practices.
Employee Benefits
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
- A day off to celebrate your birthday.
- Pension Scheme
- Group Life Insurance
- Employee Assistance Programme (EAP)
- Length of Service Award
- Refer a Friend Scheme
- Staff uniform for retail employees
- Generous Staff and Friends and Family Discount
- Annual Volunteer Day
- Cycle to Work Scheme
- Tech Scheme
- Eye Care Vouchers
- Real Living Wage Employer
- Employee led committees
- Social events and biannual parties
- Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Please email if you require any adjustments needed to take part in this recruitment process.
Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
Logistics & Customs Supervisor in London employer: Me+Em
Contact Detail:
Me+Em Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics & Customs Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and fashion industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching ME+EM's values and recent projects. Show us that you're not just another candidate; demonstrate your passion for our brand and how you can contribute to our growth.
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios related to logistics and customs issues, and be ready to discuss how you'd tackle them. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at ME+EM.
We think you need these skills to ace Logistics & Customs Supervisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Logistics & Customs Supervisor role. Highlight your experience in operations, especially in e-commerce or fashion, and showcase any relevant skills that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for logistics and customs, and explain why you want to join ME+EM. Be sure to mention how your values align with our entrepreneurial and creative spirit.
Showcase Problem-Solving Skills: In your application, don’t forget to highlight your problem-solving mindset. Share examples of how you've tackled challenges in logistics or customs before, as this will show us you're ready to take on the fast-paced environment at ME+EM.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Me+Em
✨Know Your Logistics Inside Out
Make sure you brush up on your logistics and customs knowledge before the interview. Understand the key processes involved in import/export operations, especially in the fashion industry. Being able to discuss specific examples of how you've handled logistics challenges will show that you're ready for the role.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've successfully resolved issues related to shipping or customs clearance. ME+EM values a proactive mindset, so highlight your ability to think critically and make sound decisions under pressure. This will demonstrate that you can handle the fast-paced environment they thrive in.
✨Communicate Like a Pro
Since you'll be working with teams across different time zones, effective communication is key. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've collaborated with various stakeholders in the past, as this will show your ability to work well in a team-oriented setting.
✨Emphasise Attention to Detail
In logistics, details matter! Prepare to discuss how you've maintained accuracy in documentation and reconciliations in previous roles. Bring examples of how your attention to detail has positively impacted your team's performance, as this aligns perfectly with what ME+EM is looking for in a candidate.