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For Companies At a Glance
- Tasks: Lead the team and ensure a luxurious customer experience in a fast-paced retail environment.
- Company: Join ME+EM, a rapidly growing luxury fashion brand with a vibrant culture.
- Benefits: Enjoy 33 days off, generous discounts, and fun social events.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Be part of a creative team that values your contributions and growth.
- Qualifications: Experience in retail management and a passion for luxury fashion.
The predicted salary is between 28800 - 43200 £ per year.
Reporting to: Store Manager
Location: Brook Street, London
Contract Type: Full time, 37.5 hours per week
About Us
ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded.
About the Role
The ME+EM Assistant Store Manager is dedicated to customer service, team morale and driving results, who is responsible for overseeing the store and team in the manager's absence. You have a keen understanding of the brand vision and stay up to date on industry trends. You understand the role of retail in our omni-channel business while representing the brand ethos.
Responsibilities
- Act as the person in charge in the absence of the Manager.
- Second point of call for all people related issues within your store.
- Support and listen to your team. If not confidential, share information with the Store Manager.
- Carry out daily training and coaching with the team by leading by example on the shop floor.
- Assist with managing staff admin including hours worked against what is recorded in Humanity.
- Arrange cover in the absence of the manager.
- Ensure breaks are taken whilst being the manager in charge.
- Keep up to date with company policies within the handbook and ensure the team are complying.
- Assist with identifying training needs and arrange sessions with the Compliance manager to fill the gaps.
- Understand the store target and relay this to the team.
- Encourage dress code compliance following the policy.
- Attend meetings in the absence of the manager.
Customer
- Provide the best most luxurious customer experience to all who visit the store.
- Be confident in building organic and long-lasting relationships with customers.
- Aware of the importance of CRM.
- Carry out personal styling sessions with confidence.
- Promote where possible the omni channel experience.
Product
- Have a high level of product knowledge, attend regular product review meetings and relay new information to the team.
- Ensure the store display represents the design intent for each garment.
- Ensure the protection and use of stock is in the best interests of the business and report any inaccuracies to the Store Manager.
- Assist with the store recall process.
System
- Understand the Elucid back office and be a super user for back-office processes.
- Work alongside the Customer Care team and other operational functions to ensure policies are aligned to ensure the best customer experience is achieved.
About You
- Experience in people management in a high volume, fast paced environment (2 years preferred).
- Commercial understanding of modern luxury.
- Confident in Visual Merchandising.
- Highly organised and a proactive leader.
- Coach, detail oriented and enthusiastic.
- Able to provide examples of exceptional results in Retail.
- An enthusiasm for store management and Brand leadership.
- Team player, communication skills, positive attitude, proactive, can-do mindset.
- Able to provide examples of leading by example, developing others and contributing to the success of the company.
Employee Benefits
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays).
- A day off to celebrate your birthday.
- Pension Scheme.
- Group Life Insurance.
- Employee Assistance Programme (EAP).
- Length of Service Award.
- Refer a Friend Scheme.
- Staff uniform for retail employees.
- Generous Staff and Friends and Family Discount.
- Annual Volunteer Day.
- Cycle to Work Scheme.
- Tech Scheme.
- Eye Care Vouchers.
- Real Living Wage Employer.
- Employee-led committees.
- Social events and biannual parties.
- Enhanced maternity and paternity package after 2 years of service.
Equal Opportunities
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
Assistant Store Manager in London employer: Me+Em
Contact Detail:
Me+Em Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into ME+EM's history, values, and latest collections. This will not only impress the hiring team but also help you connect your experience with their vision.
✨Tip Number 2
Practice your people skills! As an Assistant Store Manager, you'll be leading a team and engaging with customers. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Showcase your leadership style! Be ready to share examples of how you've motivated teams in the past. Highlight your coaching techniques and how you’ve driven results in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the ME+EM family. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Store Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We love candidates who are genuinely excited about joining our team and contributing to our brand's success.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the Assistant Store Manager role. We want to see how your skills and background make you a perfect fit for us!
Be Specific: Use specific examples from your past experiences to demonstrate your skills in people management and customer service. We appreciate concrete evidence of your achievements and how you've made a difference in previous roles.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Me+Em
✨Know the Brand Inside Out
Before your interview, dive deep into ME+EM's brand ethos and product offerings. Familiarise yourself with their latest collections and understand what sets them apart in the luxury fashion market. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your People Skills
As an Assistant Store Manager, you'll be leading a team and dealing with customers daily. Prepare examples of how you've successfully managed teams or resolved conflicts in previous roles. Highlight your ability to motivate others and create a positive work environment.
✨Demonstrate Your Retail Acumen
Be ready to discuss your experience in high-volume retail settings. Share specific instances where you drove sales or improved customer satisfaction. Understanding the commercial aspects of luxury retail will set you apart as a candidate who can contribute to ME+EM's success.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios related to team management, customer service, and visual merchandising. Practising your responses will help you articulate your thoughts clearly during the interview.