At a Glance
- Tasks: Provide advanced IT support and manage critical systems for a luxury fashion brand.
- Company: Join ME+EM, a fast-growing luxury fashion brand with a vibrant culture.
- Benefits: Enjoy 33 days off, birthday leave, and a range of employee perks.
- Other info: Dynamic work environment with opportunities for growth and social events.
- Why this job: Be part of a creative team making an impact in the fashion industry.
- Qualifications: IT-related degree or equivalent experience; certifications in Azure or networking preferred.
The predicted salary is between 40000 - 50000 € per year.
Reporting to: Senior IT Manager
Location: Head Office, White City Place, West London
Contract Type: Full time, 37.5 hours per week
About Us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.
At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.
Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About the Role: This role is critical for providing advanced technical expertise and knowledge within the IT team, ensuring the stability, reliability, and performance of IT systems and infrastructure within ME+EM.
Job Responsibilities:
- Provide third-line technical support to resolve complex and escalated IT issues, including incidents and service requests, ensuring timely resolution and minimal disruption to business operations.
- Own the end-to-end patch and vulnerability management lifecycle, from scanning and prioritisation through to remediation and reporting.
- Hands-on experience configuring and administering enterprise email security platforms such as Mimecast, Proofpoint, or Microsoft Defender for Office 365, including anti-phishing, anti-spoofing, DLP policies, and SPF/DKIM/DMARC implementation.
- Design, implement, and continuously test enterprise Backup and Disaster Recovery strategies, ensuring procedures are clearly defined, documented, and validated through regular DR simulations.
- Design, implement, and maintain IT infrastructure including servers, storage systems, networking devices, and virtualization environments, to ensure high availability, scalability, and performance to meet the growth needs of ME+EM.
- Investigate and diagnose advanced software, hardware, and network problems, utilising expert knowledge of Azure, Google Cloud and Hyper-V infrastructure to troubleshoot and identify root causes and implement effective solutions.
- Collaborate with second-line engineers, vendors, and other IT teams to resolve escalated issues, providing guidance and expertise as needed.
- Lead and participate in IT projects, including system upgrades, migrations, and deployments, from planning and design to implementation and post-implementation support.
- Develop and maintain technical documentation, including system configurations, procedures, and troubleshooting guides, to facilitate knowledge sharing and ensure compliance with regulatory requirements.
- Provide mentorship and training to junior engineers, sharing expertise and best practices to enhance the overall technical capabilities of the team.
- Stay abreast of emerging technologies, industry trends, and best practices, evaluating their potential impact and recommending innovative solutions to address business needs.
Skills:
- IT-related degree or equivalent professional experience
- CCNA or Microsoft Azure Administrator (AZ-104) certified — essential
- AZ-700 (Azure Network Engineer) or AZ-500 (Azure Security Engineer) — desirable
- ITIL v4 Foundation — desirable
- Experience in a third-line, cloud, or network infrastructure role
- Proven experience designing and implementing Backup & Disaster Recovery strategies, with clearly defined RTOs and RPOs
- Experience with backup and recovery tooling such as Veeam, Azure Site Recovery, or equivalent
- Hands-on experience managing the full patch and vulnerability lifecycle, from scanning through to remediation and reporting
- Experience configuring and administering email security gateways such as Mimecast, Proofpoint, or Microsoft Defender for Office 365, including SPF, DKIM, and DMARC
- Advanced routing and switching knowledge including BGP, OSPF, VLANs, and QoS
- Firewall administration experience with platforms such as Palo Alto, Fortinet, or Cisco ASA
- Experience with network monitoring tools such as SolarWinds, PRTG, or equivalent
- Strong understanding of VPN technologies including IPSec, SSL, and Always On VPN
- Azure networking experience covering VNets, ExpressRoute, Azure Firewall, NSGs, and load balancers
- Experience with Azure Policy and Defender for Cloud for security posture and compliance management
- Proficiency in Entra ID including Conditional Access, Privileged Identity Management (PIM), and identity governance
- Familiarity with SIEM platforms such as Microsoft Sentinel or Splunk — desirable
- Working knowledge of data protection legislation including GDPR and practical implementation of compliance controls — desirable
- Scripting or automation experience using PowerShell or similar — desirable
Employee Benefits:
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
- A day off to celebrate your birthday.
- Pension Scheme
- Group Life Insurance
- Employee Assistance Programme (EAP)
- Length of Service Award
- Refer a Friend Scheme
- Staff uniform for retail employees
- Generous Staff and Friends and Family Discount
- Annual Volunteer Day
- Cycle to Work Scheme
- Tech Scheme
- Eye Care Vouchers
- Real Living Wage Employer
- Employee led committees
- Social events and biannual parties
- Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Please email [email protected] should you require any adjustments needed to take part in this recruitment process.
3rd Line Engineer in London employer: Me+Em
At ME+EM, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that fosters creativity and collaboration. Our employees enjoy generous benefits, including 33 days of annual leave, a supportive environment for professional growth, and opportunities to engage in social activities that make work enjoyable. Located in the dynamic White City Place, West London, we are committed to nurturing talent and rewarding hard work, making it a truly fulfilling place to advance your career as a 3rd Line Engineer.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at ME+EM on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Azure, email security platforms, and disaster recovery strategies.
✨Tip Number 3
Show your passion for the fashion industry! Research ME+EM’s latest collections and be ready to discuss how your IT skills can support their growth and innovation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the ME+EM team.
We think you need these skills to ace 3rd Line Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line Engineer role. Highlight relevant experience and skills that match the job description, like your expertise in Azure or backup strategies. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for IT and why you’re excited about joining ME+EM. Don’t forget to mention any specific projects or achievements that showcase your skills.
Show Off Your Technical Skills:In your application, be sure to highlight your technical certifications and hands-on experience. Mention tools and technologies you’ve worked with, like Mimecast or Veeam, as we’re looking for someone who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on being part of our ME+EM family!
How to prepare for a job interview at Me+Em
✨Know Your Tech Inside Out
As a 3rd Line Engineer, you'll need to demonstrate your technical expertise. Brush up on your knowledge of Azure, Google Cloud, and the specific tools mentioned in the job description. Be ready to discuss your hands-on experience with email security platforms and backup strategies.
✨Showcase Problem-Solving Skills
Prepare to share examples of complex IT issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and how you approach troubleshooting.
✨Be Ready for Team Collaboration
This role involves working closely with second-line engineers and other IT teams. Think of instances where you've collaborated effectively in the past. Emphasise your ability to mentor junior engineers and how you contribute to a positive team environment.
✨Stay Current with Industry Trends
ME+EM values innovation, so be prepared to discuss emerging technologies and trends in IT. Research recent developments in cloud computing and cybersecurity, and think about how they could benefit the company. Showing that you're proactive about learning will impress your interviewers.
