Head of Product Insights

Reporting to: Trading Director

Location: Head Office, White City Place, West London

Contract Type: Full time, 37.5 hours per week

About Us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

About the Role: At ME+EM, we are driven by one thing: creating exceptional product that women truly love. As a founder‑led, direct‑to‑consumer brand with a fiercely loyal global customer, our success has always been rooted in instinct, creativity, and a deep understanding of what works. As we continue our next phase of growth, scaling internationally and expanding in the US, we are investing in a new capability to sharpen and scale that instinct with insight. We’re now hiring a Head of Product Insights, a pivotal, founder‑facing role at the heart of the business. This is a unique opportunity to shape how one of the UK’s most exciting premium brands makes product decisions, combining data, market intelligence, and customer understanding to unlock our next chapter of growth. This is more than an insights role. It’s about building a capability that elevates how we think, act, and create ensuring we continue to deliver beautifully considered product, with confidence and clarity at scale.

Job Responsibilities:

• Shape Product Strategy: Define and lead ME+EM’s product insights vision, identifying where the brand should play and win. Translate global fashion, lifestyle, and customer trends into clear product opportunities. Bring a strong, commercially grounded point of view on category mix and evolution.
• Unlock Commercial Performance: Analyse performance across categories, markets, and channels to uncover what’s driving growth. Identify untapped opportunities across pricing, product range, and customer demand. Turn data into actionable recommendations that directly influence trading decisions.
• Build a Best‑in‑Class Insight Function: Create a market‑leading competitor and trend intelligence capability. Establish clear rhythms of insight that inform decision‑making at the right moments. Connect teams across Buying, Merchandising, Design, Growth, and Finance—ensuring insight flows seamlessly across the business.
• Influence at the Highest Level: Partner closely with our Founder and Trading Director, bringing clarity and confidence to key product decisions. Translate complex analysis into simple, compelling narratives that drive action. Champion a culture where insight and instinct work hand‑in‑hand.

Skills & Experience:

• Experience in a senior insights, strategy, or analytics role within fashion, luxury, or a premium consumer brand.
• A blend of consulting‑style thinking and in‑house execution—able to shape strategy and make it happen.
• Strong analytical capability with a hands‑on approach to data.
• Experience building frameworks, tools, or capabilities that elevate decision‑making.
• Proven ability to influence senior stakeholders, including founders or executive teams.

You’ll thrive in this role if you are:

• A natural storyteller who brings data to life and makes it actionable.
• Commercially astute, with a deep understanding of product and customer dynamics.
• Confident, curious, and willing to challenge thinking to drive better outcomes.
• Passionate about product, fashion, and creating meaningful customer experiences.
• Energised by pace, growth, and the opportunity to build something new.
• Collaborative but decisive, able to bring people with you while driving clarity.

Why Join ME+EM?

• Be part of a founder‑led brand where product is everything.
• Play a pivotal role in shaping the future of a high‑growth, global business.
• Work closely with senior leadership and directly influence key decisions.
• Join a team that values pace, creativity, and commercial impact in equal measure.
• Help build a new capability that will define how we scale.

Employee Benefits:

• 33 days annual leave for full time employees (25 days holiday + 8 bank holidays).
• A day off to celebrate your birthday.
• Pension Scheme.
• Group Life Insurance.
• Employee Assistance Programme (EAP).
• Length of Service Award.
• Refer a Friend Scheme.
• Staff uniform for retail employees.
• Generous Staff and Friends and Family Discount.
• Annual Volunteer Day.
• Cycle to Work Scheme.
• Tech Scheme.
• Eye Care Vouchers.
• Real Living Wage Employer.
• Employee led committees.
• Social events and biannual parties.
• Enhanced maternity and paternity package after 2 years of service.

ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.

Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.