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- Tasks: Lead the team and ensure a luxurious customer experience in a fast-paced retail environment.
- Company: Join ME+EM, a rapidly growing luxury fashion brand with a vibrant culture.
- Benefits: Enjoy 33 days annual leave, birthday off, discounts, and social events.
- Why this job: Be part of a supportive team that values creativity and personal growth.
- Qualifications: 2 years of people management experience in retail preferred; passion for luxury fashion essential.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 30000 - 42000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Location: Battersea, London
Contract Type: Full time, 37.5 hours per week
About Us: ME+EM is one of the UK's fastest-growing luxury fashion brands. As a direct-to-consumer business we operate in a truly omnichannel way, with an extremely successful online store, monthly mailings and stores in London, Edinburgh and concessions in Harrods and Selfridges. Our exciting growth continues in spring 2024 with the opening of our first US stores. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast-paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded.
About the Role: The ME+EM Assistant Store Manager is dedicated to customer service, team morale and driving results, who is responsible for overseeing the store and team in the manager's absence. You have a keen understanding of the brand vision and stay up to date on industry trends. You understand the role of retail in our omni-channel business while representing the brand ethos.
Responsibilities:
- People Management: Act as the person in charge in the absence of the Manager. The second point of call for all people-related issues within your store. You are not expected to solve big issues but support and listen to your team. If not confidential, the information should be shared with the Store Manager. Carry out daily training and coaching with the team by leading by example on the shop floor. Assist with managing staff admin including hours worked against what is recorded in Humanity. Arrange cover in the absence of the manager. Ensure breaks are taken whilst being the manager in charge. Keep up to date with company policies within the handbook and ensure the team are complying. Assist with identifying training needs and arrange sessions with the Compliance manager to fill the gaps. Understand the store target and relay this to the team. Encourage dress code compliance following the policy. Attend meetings in the absence of the manager.
- Customer: Provide the best most luxurious customer experience to all who visit the store. Be confident in building organic and long-lasting relationships with customers. Aware of the importance of CRM. Carry out personal styling sessions with confidence. Promote where possible the omni-channel experience.
- Product: Have a high level of product knowledge, attend regular product review meetings and relay new information to the team. Ensure the store display represents the design intent for each garment. Ensure the protection and use of stock is in the best interests of the business and report any inaccuracies to the Store Manager. Assist with the store recall process.
- System: Understand the Elucid back office and be a super user for back-office processes. Work alongside the Customer Care team and other operational functions to ensure policies are aligned to ensure the best customer experience is achieved.
About You: Experience in people management in a high volume, fast-paced environment (2 years preferred). Commercial understanding of modern luxury. Confident in Visual Merchandising. Highly organized and a proactive leader. Coach, detail-oriented and enthusiastic. Able to provide examples of exceptional results in Retail. An enthusiasm for store management and Brand leadership. Team player, communication skills, positive attitude, proactive, can-do mindset. Able to provide examples of leading by example, developing others and contributing to the success of the company.
Employee Benefits: 33 days annual leave for full time employees (25 days holiday + 8 bank holidays). A day off to celebrate your birthday. Pension Scheme. Group Life Insurance. Employee Assistance Programme (EAP). Length of Service Award. Refer a Friend Scheme. Staff uniform for retail employees. Generous Staff and Friends and Family Discount. Annual Volunteer Day. Cycle to Work Scheme. Tech Scheme. Eye Care Vouchers. Real Living Wage Employer. Employee led committees. Social events and biannual parties. Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Please email (email protected) should you require any adjustments needed to take part in this recruitment process. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
Assistant Store Manager - Battersea employer: Me+Em
Contact Detail:
Me+Em Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager - Battersea
✨Tip Number 1
Familiarise yourself with ME+EM's brand ethos and values. Understanding their commitment to luxury and customer experience will help you align your responses during interviews, showcasing how you can contribute to their vision.
✨Tip Number 2
Prepare examples of your previous experience in people management, especially in fast-paced environments. Highlight specific instances where you successfully led a team or improved team morale, as this is crucial for the Assistant Store Manager role.
✨Tip Number 3
Research current trends in luxury retail and be ready to discuss how they impact customer service and sales strategies. This knowledge will demonstrate your proactive approach and understanding of the industry during your interview.
✨Tip Number 4
Network with current or former employees of ME+EM if possible. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can leverage in your application process.
We think you need these skills to ace Assistant Store Manager - Battersea
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand ME+EM's brand ethos and values. Familiarise yourself with their luxury fashion offerings and customer service standards. This will help you tailor your application to reflect how you align with their vision.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in people management and retail, especially in fast-paced environments. Provide specific examples of how you've successfully led teams or improved customer experiences in previous roles.
Showcase Your Skills: Make sure to highlight skills that are particularly relevant to the role, such as visual merchandising, coaching, and team leadership. Use bullet points to make these stand out in your CV, and provide concrete examples of how you've applied these skills in past positions.
Craft a Compelling Cover Letter: Your cover letter should not only express your enthusiasm for the role but also demonstrate your understanding of the luxury retail market. Discuss how your proactive mindset and positive attitude can contribute to the team at ME+EM, and mention any specific achievements that showcase your potential impact.
How to prepare for a job interview at Me+Em
✨Show Your Passion for Customer Service
As an Assistant Store Manager, you'll need to demonstrate a genuine enthusiasm for providing a luxurious customer experience. Be prepared to share examples of how you've gone above and beyond for customers in previous roles.
✨Highlight Your People Management Skills
Since this role involves overseeing the team, it's crucial to showcase your experience in people management. Discuss specific instances where you've successfully led a team, resolved conflicts, or provided training and support.
✨Demonstrate Your Knowledge of the Brand
Familiarise yourself with ME+EM's brand ethos and product offerings. During the interview, express your understanding of the luxury fashion market and how you can contribute to the brand's vision and growth.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and leadership style. Think of situations where you've had to make quick decisions or manage challenges in a fast-paced retail environment.
