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- Tasks: Lead the team and ensure exceptional customer service in a fast-paced luxury retail environment.
- Company: Join ME+EM, a rapidly growing luxury fashion brand with a vibrant and creative culture.
- Benefits: Enjoy 33 days annual leave, birthday off, generous discounts, and fun social events.
- Why this job: Be part of a supportive team that values creativity, growth, and making a positive impact.
- Qualifications: 2 years of people management experience in retail, with a passion for luxury and team leadership.
- Other info: We celebrate diversity and encourage all backgrounds to apply for this exciting opportunity.
The predicted salary is between 30000 - 42000 £ per year.
Reporting to: Store Manager
Location: Battersea, London
Contract Type: Full time, 37.5 hours per week
About Us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. As a direct-to-consumer business, we operate in a truly omnichannel way, with an extremely successful online store, monthly mailings, and stores in London, Edinburgh, and concessions in Harrods and Selfridges. Our exciting growth continues in spring 2024 with the opening of our first US stores. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn, and are not afraid to take risks. Everyone contributes to our success at all levels, and that is precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast-paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded.
About the Role: The ME+EM Assistant Store Manager is dedicated to customer service, team morale, and driving results, responsible for overseeing the store and team in the manager's absence. You have a keen understanding of the brand vision and stay up to date on industry trends. You understand the role of retail in our omni-channel business while representing the brand ethos.
Responsibilities:
- People Management: Act as the person in charge in the absence of the Manager. The second point of call for all people-related issues within your store. You are not expected to solve big issues but support and listen to your team. If not confidential, the information should be shared with the Store Manager. Carry out daily training and coaching with the team by leading by example on the shop floor. Assist with managing staff admin including hours worked against what is recorded in Humanity. Arrange cover in the absence of the manager. Ensure breaks are taken whilst being the manager in charge. Keep up to date with company policies within the handbook and ensure the team are complying. Assist with identifying training needs and arrange sessions with the Compliance manager to fill the gaps. Understand the store target and relay this to the team. Encourage dress code compliance following the policy. Attend meetings in the absence of the manager.
- Customer: Provide the best most luxurious customer experience to all who visit the store. Be confident in building organic and long-lasting relationships with customers. Aware of the importance of CRM. Carry out personal styling sessions with confidence. Promote where possible the omni-channel experience.
- Product: Have a high level of product knowledge, attend regular product review meetings, and relay new information to the team. Ensure the store display represents the design intent for each garment. Ensure the protection and use of stock is in the best interests of the business and report any inaccuracies to the Store Manager. Assist with the store recall process.
- System: Understand the Elucid back office and be a super user for back-office processes. Work alongside the Customer Care team and other operational functions to ensure policies are aligned to ensure the best customer experience is achieved.
About You: Experience in people management in a high volume, fast-paced environment (2 years preferred). Commercial understanding of modern luxury. Confident in Visual Merchandising. Highly organised and a proactive leader. Coach, detail-oriented, and enthusiastic. Able to provide examples of exceptional results in Retail. An enthusiasm for store management and Brand leadership. Team player, communication skills, positive attitude, proactive, can-do mindset. Able to provide examples of leading by example, developing others, and contributing to the success of the company.
Employee Benefits: 33 days annual leave for full-time employees (25 days holiday + 8 bank holidays). A day off to celebrate your birthday. Pension Scheme. Group Life Insurance. Employee Assistance Programme (EAP). Length of Service Award. Refer a Friend Scheme. Staff uniform for retail employees. Generous Staff and Friends and Family Discount. Annual Volunteer Day. Cycle to Work Scheme. Tech Scheme. Eye Care Vouchers. Real Living Wage Employer. Employee-led committees. Social events and biannual parties. Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Assistant Store Manager employer: Me+Em
Contact Detail:
Me+Em Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with ME+EM's brand ethos and values. Understanding their commitment to luxury and customer experience will help you align your responses during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Showcase your people management skills by preparing examples of how you've successfully led a team in a fast-paced environment. Highlight specific instances where your leadership contributed to team morale and performance.
✨Tip Number 3
Research current trends in luxury retail and be ready to discuss how they impact customer service and sales strategies. This knowledge will show that you're proactive and engaged with the industry.
✨Tip Number 4
Prepare to discuss your experience with visual merchandising. Bring examples of how you've created appealing displays that enhance the customer experience, as this is crucial for the Assistant Store Manager role.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand ME+EM's brand ethos and values. Familiarise yourself with their luxury fashion offerings and customer service approach. This will help you tailor your application to reflect how you align with their vision.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in people management and retail, particularly in fast-paced environments. Provide specific examples of how you've successfully led teams and contributed to sales results.
Showcase Your Customer Service Skills: Since the role focuses on providing a luxurious customer experience, include examples of how you've built relationships with customers in previous roles. Mention any personal styling experiences or CRM knowledge that would be relevant.
Tailor Your Application: Make sure your application is tailored specifically for the Assistant Store Manager position. Use keywords from the job description, such as 'team morale', 'visual merchandising', and 'omni-channel experience' to demonstrate your understanding of the role.
How to prepare for a job interview at Me+Em
✨Show Your Passion for Luxury Fashion
Make sure to express your enthusiasm for the luxury fashion industry during the interview. Research ME+EM's brand ethos and recent collections, and be ready to discuss how your personal style aligns with their vision.
✨Demonstrate People Management Skills
Prepare examples from your past experiences where you successfully managed a team in a fast-paced environment. Highlight your ability to support and listen to team members, as well as how you've contributed to team morale and training.
✨Emphasise Customer Experience
Be ready to discuss how you would provide a luxurious customer experience. Share specific strategies you've used in the past to build long-lasting relationships with customers and how you would promote the omni-channel experience.
✨Know Your Products
Familiarise yourself with ME+EM's product range and be prepared to discuss your understanding of visual merchandising. Show that you can relay product knowledge effectively to your team and ensure the store displays align with the brand's design intent.
