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- Tasks: As a Style Advisor, you'll deliver exceptional customer service and assist with personal styling.
- Company: Join ME+EM, a fast-growing luxury fashion brand with a vibrant team culture.
- Benefits: Enjoy 33 days annual leave, birthday off, staff discounts, and social events.
- Why this job: Be part of a dynamic team in a fun, fast-paced environment that values creativity and growth.
- Qualifications: Experience in a high-volume retail setting and a passion for fashion are essential.
- Other info: Flexible working hours across 7 days; opportunities for personal development and community involvement.
The predicted salary is between 28800 - 42000 £ per year.
Job Description
Job Role: Style Advisor
Reporting to: Store Manager
Location: ME+EM, London Stores
Contract type: Full Time, 37.5 Hours Per Week
About us:
ME+EM is one of the UK’s fastest-growing luxury fashion brands. As a direct-to-consumer business we operate in a truly omnichannel way, with an extremely successful online store, monthly mailings and stores in London, Edinburgh and concessions in Harrods and Selfridges. Our exciting growth continues in spring 2024 with the opening of our first US stores.
At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.
Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About The role:
ME+EM are looking for full time Style Advisors to join our retail team in our London Stores. Candidates must have the flexibility to work across 7 days a week, with 7.5 hour shift working patterns. The ME+EM Style Advisor is responsible for delivering an authentic and memorable service approach. You work well in a dynamic team environment, are a clear communicator, able to multitask and can adapt to high and low traffic patterns.
About you:
- Experience working in a fast paced, high volume environment
- Have a genuine passion for fashion and providing outstanding customer service
Your Responsibilities:
- Provide the best experience through speed and accuracy.
- Ensure you represent the brand at all times by following the company dress code.
- Continually improve product knowledge and research products online.
- Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
- Promoting ‘one business’ mindset.
- Be confident in building organic and long-lasting relationships with customers.
- Carryout personal styling sessions with confidence.
- Confident with styling, outfit building and recommendations.
- Escalate customer complaints to the management team.
- Awareness of opening and closing duties and support when necessary.
- Be confident with till functions.
- Process transactions, refunds and telephone orders confidentially.
- Understanding the importance of data collection and ensuring GDPR is adhered to.
- High level of telephone etiquette.
- Maintaining store visual merchandising standards.
- Replenishing stock and keeping the shop floor clean and tidy.
- Assist with deliveries and stock recalls.
- Being responsible for own H&S and ensuring H&S processes are followed in store.
Employee Benefits:
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
- A day off to celebrate your birthday
- Pension Scheme
- Group Life Insurance
- Employee Assistance Programme (EAP)
- Length of Service Award
- Refer a Friend Scheme
- Staff uniform for retail employees
- Generous Staff and Friends and Family Discount
- Annual Volunteer Day
- Cycle to Work Scheme
- Tech Scheme
- Eye Care Vouchers
- Real Living Wage Employer
- Employee led committees
- Social events and biannual parties
- Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
Style Advisor employer: ME+EM Ltd
Contact Detail:
ME+EM Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Style Advisor
✨Tip Number 1
Familiarise yourself with ME+EM's brand ethos and product range. Understanding their style and customer base will help you connect better with potential customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Prepare to showcase your customer service skills in a fast-paced environment. Think of examples from your past experiences where you've successfully handled high-pressure situations or provided exceptional service, as these will be key in your discussions.
✨Tip Number 3
Network with current employees or others in the fashion retail industry. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when you're trying to make a great impression.
✨Tip Number 4
Be ready to discuss your personal styling experience and how you approach outfit building. Having a few styling ideas or trends in mind that align with ME+EM's aesthetic can set you apart during the interview process.
We think you need these skills to ace Style Advisor
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand ME+EM's brand ethos and values. Familiarise yourself with their product range and customer service approach to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in fast-paced retail environments. Showcase your passion for fashion and customer service, as these are key attributes for a Style Advisor.
Showcase Your Communication Skills: As a Style Advisor, clear communication is essential. Use your application to demonstrate your ability to communicate effectively, whether through examples of past experiences or by articulating your thoughts clearly in your cover letter.
Personalise Your Application: Make your application stand out by personalising it. Address the hiring manager by name if possible, and mention specific aspects of ME+EM that resonate with you. This shows genuine interest and enthusiasm for the role.
How to prepare for a job interview at ME+EM Ltd
✨Show Your Passion for Fashion
Make sure to express your genuine love for fashion during the interview. Share personal experiences or stories that highlight your enthusiasm and knowledge about current trends, as this will resonate well with ME+EM's brand values.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. ME+EM values a memorable service approach, so be ready to discuss how you can create positive experiences for customers.
✨Be Ready to Discuss Teamwork
Since the role requires working in a dynamic team environment, think of instances where you've successfully collaborated with others. Highlight your communication skills and ability to adapt to different situations, especially in a fast-paced setting.
✨Understand the Brand
Research ME+EM thoroughly before the interview. Familiarise yourself with their product range, values, and recent news. This knowledge will help you align your answers with the company's ethos and show that you're genuinely interested in being part of their team.
