Overview Job Title: Edinburgh Retail Style AdvisorReporting to: Store ManagerLocation: EdinburghContract Type: Full time and Part Time Roles AvailableAbout us ME+EM is one of the UK's fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.About the role This role requires the successful candidate to travel to a ME+EM store. The ME+EM Style Advisor is responsible for delivering an authentic and memorable service approach. You will work well in a dynamic team environment, be a clear communicator, able to multitask, and adapt to both high and low traffic patterns. We have both full-time and part-time opportunities available.About you Experience working in a fast paced, high volume environmentHave a genuine passion for fashion and providing outstanding customer serviceAble to provide successful references of relevant experience in Fashion, Service or HospitalityCommunity driver and relationship builderConfident, personable and supportiveYour Responsibilities Provide the best experience through speed and accuracy.Ensure you represent the brand at all times by following the company dress code.Continually improve product knowledge and research products online.Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.Be confident in building organic and long-lasting relationships with customers.Carryout personal styling sessions with confidence.Confident with styling, outfit building and recommendations.Escalate customer complaints to the management team.Awareness of opening and closing duties and support when necessary.Be confident with till functions.Process transactions, refunds and telephone orders confidentially.Embrace change and support the roll out of new systems.Understanding the importance of data collection and ensuring GDPR is adhered to.High level of telephone etiquette.Maintaining store visual merchandising standards.Replenishing stock and keeping the shop floor clean and tidy.Assist with deliveries & stock recalls.Being responsible for own H&S and ensuring H&S processes are followed in store.Employee Benefits 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)A day off to celebrate your birthday.Pension SchemeGroup Life and Income Protection InsurancesEmployee Assistance Programme (EAP)Length of Service AwardRefer a Friend SchemeGenerous Staff and Friends and Family DiscountCycle to Work SchemeEye Care VouchersReal Living Wage EmployerEmployee led committeesSocial events and biannual partiesEnhanced maternity and paternity package after 2 years of service.ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities' employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
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