At a Glance
- Tasks: Analyse retail and customer data to drive insights and support key business decisions.
- Company: Join ME+EM, a fast-growing luxury fashion brand with a vibrant culture.
- Benefits: Enjoy 33 days annual leave, birthday off, and generous staff discounts.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Be part of a creative team that values your contributions and fosters growth.
- Qualifications: Experience in analytics, strong data skills, and a passion for fashion required.
The predicted salary is between 28800 - 42000 £ per year.
Reporting to: Retail Director
Location: Head Office, White City Place, West London
Contract type: 12 month Fixed Term Contract - Full Time, 37.5 hours per week
About the Role
ME+EM is looking for a Retail, CX and Finance Data Analyst with experience in retail and customer analytics to join our marketing team. This analytical role requires an inquisitive and meticulous professional. The successful candidate will report to the Retail Director with a dotted line to the Head of Commercial Analysis and work closely with the Retail, CX, Finance teams and the data team.
Responsibilities
Business & Commercial Analytics
Understand business processes through data to provide actionable insights.
Produce analysis to support key commercial decisions, particularly in retail and finance, including new store openings.
Build weekly and monthly commercial KPIs, customer metrics, and insight dashboards for stores and Customer Care using data visualisation tools.
Apply the scientific method to operational KPIs to measure performance of retail stores, pop‑ups, events, and digital sales channels.
Identify opportunities for new store openings through data analytics, including sales cannibalisation reporting between stores and channels.
Develop predictive models, working with the Retail & Customer Experience Director and Head of Commercial Analysis, to support retail sales forecasting.
Customer Insights & Reporting
Design and deliver monthly and quarterly customer insights reports, including product/category trends, seasonal changes, purchase frequency drivers, and returns data analysis.
Produce weekly/monthly reports on customer ordering behaviour and product trends across stores and Customer Care.
Provide ad hoc customer insights reporting as requested by leadership.
Measure and report on store performance for customer satisfaction.
Use data to identify opportunities to:
Increase customer base and market share
Improve retail and Customer Care commercial results
Clienteling Analytics
Measure the effectiveness of clienteling campaigns across UK, US, and international markets.
Identify customer segments for campaigns, highlighting trends and opportunities.
Conduct A/B testing and performance analysis of clienteling campaigns.
Skills
Proven experience in an analytical role, ideally within retail or customer‑focused industries.
Strong ability to work with large data sets (transactional and online).
Proficiency in data visualisation tools to report on quantitative data and generate insights.
Experience extracting and integrating data from multiple systems.
Skilled in customer segmentation and personalisation models, including VIP program development and analysis.
SQL literacy and experience with Snowflake (preferred).
Ability to challenge existing thinking and champion data‑driven decision making.
Strong relationship‑building skills to work cross‑functionally and foster a data‑informed culture.
Passion for the fashion and retail industry.
Employee Benefits
33 days annual leave for full time employees (25 days holiday + 8
Retail, CX and Finance Data Analyst in London employer: ME+EM Ltd
At ME+EM, we pride ourselves on being an entrepreneurial and creative team that values hard work and enthusiasm. Our supportive and inclusive culture fosters personal growth and collaboration, making it a rewarding place to develop your career in the luxury fashion industry. With generous benefits, including 33 days of annual leave and a vibrant work environment in West London, we ensure that every employee feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Retail, CX and Finance Data Analyst in London
✨Tip Number 1
Familiarise yourself with ME+EM's brand values and culture. Since they pride themselves on being entrepreneurial and creative, showcasing your own innovative ideas during the interview can help you stand out as a candidate who aligns with their ethos.
✨Tip Number 2
Brush up on your data visualisation skills, particularly with tools that are commonly used in retail analytics. Being able to demonstrate your proficiency in presenting complex data in an understandable way will be crucial for this role.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data to drive business decisions in previous roles. ME+EM is looking for someone who can provide actionable insights, so having concrete examples ready will show your capability.
✨Tip Number 4
Network with current or former employees of ME+EM if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Retail, CX and Finance Data Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in retail and customer analytics. Use specific examples that demonstrate your analytical skills and familiarity with data visualisation tools.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the fashion industry and your understanding of ME+EM's values. Mention how your skills align with the responsibilities outlined in the job description.
Showcase Your Analytical Skills:In your application, emphasise your experience with large data sets and any specific tools you’ve used, such as SQL or Snowflake. Provide examples of how you've used data to drive business decisions.
Highlight Team Collaboration:Since the role involves working cross-functionally, mention any past experiences where you successfully collaborated with different teams. This will show your ability to foster a data-informed culture within the company.
How to prepare for a job interview at ME+EM Ltd
✨Know Your Data Tools
Familiarise yourself with data visualisation tools and SQL, as these are crucial for the Retail, CX and Finance Data Analyst role. Be prepared to discuss your experience with these tools and how you've used them to derive insights from large datasets.
✨Understand the Business
Research ME+EM and its position in the luxury fashion market. Understand their business model, recent store openings, and customer demographics. This knowledge will help you tailor your answers and demonstrate your genuine interest in the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your analytical thinking and problem-solving skills. Think of examples where you've successfully used data to influence business decisions or improve customer experiences, and be ready to share these during the interview.
✨Show Your Passion for Fashion
Since ME+EM is a fashion brand, express your enthusiasm for the industry. Share any relevant experiences or insights about current trends in retail and customer behaviour, which can showcase your passion and understanding of the market.
