UK and ROW VM Manager in London

Reporting to: Head of Visual

Location: Head Office, White City Place, West London

Contract Type: Full time, 37.5 hours per week

About Us: ME+EM is one of the UKs fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

About The Role: The UK VM Manager will lead the VM implementation across multi site locations within the UK and ROW. They will oversee the VM guidelines, ensuring the ME+EM brand styling pillars are communicated through outfit building and head to toe looks that are also reflective of the location, client and brand. They will also be responsible for the coordination of VM projects, including seasonal activations, pop ups and events.

Responsibilities:

• Responsible for the creation of VM guidelines for each product drop across all UK and ROW locations, working alongside the Head of Visual to ensure these reflect both the brand and relevant markets.
• Attend monthly / bi-monthly ranging meetings with Merchandising to determine range plans for stores.
• Determine the range based on store size, stock room size, store location, display opportunities and customer demographics.
• Monthly Head Office Concept Store set up using the range plan to mock up the Concept Store with upcoming product drops.
• Responsible for implementing monthly VM floor refreshes across multi site locations within the UK with the support of the Assistant VM.
• Attend weekly retail feedback meetings to discuss store performance and actions to capitalise on footfall, customer requests and consumer trends.
• Liaise weekly with Merchandising on product delays, delivery schedules, recall lists etc to ensure VM guidelines are accurate.
• Lead the creative styling of head to toe looks for mannequins and front facers reflecting the brand styling pillars; ensure these are updated frequently and represent new and inspiring looks.
• Create monthly front facer styling deck to share with stores and concessions, implementing best practice across London locations to inspire regional stores.
• Collaborate with the Head of Visual on store window ideation and creative to showcase the latest collection and be enticing and inspirational to customers.
• Work with the Head of Visual to elevate the in-store client experience, ensuring creative, aspirational product and window displays are aligned across the UK and ROW.
• With the support of the Assistant VM, maintain VM on local sites weekly, input new lines, replace sold styles, and rework product stories as needed.
• Work with each location's stock on hand to adapt guidelines, ensuring cohesive and commercial product stories.
• Travel to regional locations across the UK and ROW as needed for VM updates, new store openings and refurbishments.
• Support the Head of Visual with creation of detailed plans for new store openings, showing full range plan, product placement, rail capacity and front facer styling.
• Coordinate VM related projects including seasonal activations, events and UK/ROW brand pop ups.
• Act as UK VM point of contact for social content shot in store and support in-store, press and events ensuring VM is on brief with Assistant VM.
• Communicate VM updates effectively with Store Managers and wider Store teams to ensure stakeholders are aligned.
• Update Head of Visual with VM requirements per store, including VM toolkit and styling supplies; maintain VM tools and communicate maintenance needs.
• Responsible for inventory and management of store experience items (flowers, candles, room sprays) and consolidating order requests when needed.
• Set up and attend quarterly Managers and Customer Care product meetings, review feedback and pre-plan upcoming product focus in store.
• Support the Head of Visual and Store Design team with new store openings and refurbishments within the UK and ROW.
• Manage Assistant VM, providing support and guidance; coach and mentor to develop skills and improve output.
• Engage and develop in-house talent with training and inspirational insight into the ME+EM brand and visual aesthetic.
• Support the Head of Visual with implementing processes and ways of working to reduce friction points and cultivate a collaborative cross-functional team culture.

Skills:

• Experience in a managerial VM role within women's contemporary/luxury fashion, preferably in a multi-site environment.
• Experience in elevated and creative VM styling is imperative.
• Experience with window styling and creative treatments preferred.
• Excellent organisational and communication skills, with ability to work cross-functionally with internal teams and external partners.
• The ability to work in a fast-paced environment is essential.
• Adaptability and problem solving skills.
• Ability to work to tight deadlines effectively.
• Must be able to travel to store locations within the UK and ROW where and when required.
• Proficient in Microsoft Office and Google Workspace, with Adobe Suite / CAD software preferred but not essential.

Employee Benefits: 33 days annual leave for full time employees (25 days holiday + 8).