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For Companies At a Glance
- Tasks: Lead a dynamic team, manage store operations, and create an exceptional customer experience.
- Company: Join ME+EM, a fast-growing luxury fashion brand with a vibrant culture.
- Benefits: Enjoy 33 days annual leave, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a creative team that values innovation and personal development.
- Qualifications: Experience in retail management and a passion for fashion are essential.
- Other info: Fast-paced environment with fun social activities and a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
Location: ME+EM, London
Contract Type: Full time, 37.5 hours per week
About Us
ME+EM is one of the UK's fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.
At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are busy and fast paced, but we work hard to remain fun with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming, and ensure that everyone’s hard work is rewarded.
Role
Job Title: Store Manager
Reporting to: Head of Retail
About The Role
The ME+EM Store Manager is an entrepreneurial lover of clothes, dedicated to customer service, team morale and driving results. Responsible for overseeing the overall operations of the store, managing team performance and leading by example. Your focus is that all store aspects, from inventory management to visual merchandising, from store reporting to finance management, are running smoothly. You have a keen understanding of the brand vision and stay up to date on industry trends. You understand the role of retail in our omnichannel business while representing the brand ethos.
Responsibilities
- Leadership
- Understand the store target and relay this to the team. Explain how company bonus works.
- Work toward set objectives and provide regular feedback to the Head of Retail and MT to ensure the store achieves optimum results.
- Manage staff uniform and dress code policy.
- Encourage dress code compliance following the policy.
- Display and maintain a high level of telephone etiquette when using the store phone and train others to the same standard.
- Ensure a professional tone is used when using company email addresses.
- Coordinate and monitor the activities of the team.
- Lead by example, creating a professional, fair and inclusive working environment.
- Protect confidential information to build trust.
- Create a culture of coaching and feedback.
- People Management
- Be the first point of call for all people-related issues within your store and involve the Senior People Advisor and Head of Retail for support.
- Carry out first stage interviews with support from the Talent Acquisition Specialist, ensuring candidates meet with the Head of Retail for final stage.
- Carry out in-store onboarding sessions, setting expectations for the first 3 months and welcoming new starters.
- Ensure new starters attend the HR onboarding session.
- Conduct regular feedback meetings: 3-month probation reviews, annual appraisals and performance meetings, seeking support from the Senior People Advisor if there are performance issues.
- Create monthly rosters to cover logistics, Visual Merchandising and trading hours.
- Manage staff admin including hours recorded in Humanity, ensure regular breaks are taken and contractor invoices are correct and submitted on time for payroll.
- Monitor sickness, conduct return-to-work interviews, and provide additional and individual support as needed.
- Keep up to date with company policies; ensure team are trained in compliance with support from the Compliance and Training Coordinator.
- Identify training needs and arrange store training sessions with the Compliance and Training Coordinator, Senior People Advisor and Head of Retail or external resources as needed.
- Delegate tasks appropriately and follow up on execution.
- Follow company procedures to report maintenance issues in store promptly.
- Customer
- Be confident in building organic and long-lasting relationships with customers.
- Conduct personal styling sessions with confidence.
- Be aware of the importance of CRM and explain this to the team.
- Promote the omnichannel experience where possible.
- Offer solutions to customer queries and complaints following company standards. Escalate serious issues to the Head of Retail and the Customer Care Team.
- Product
- Maintain high product knowledge to inform merchandising actions, stock movement and replenishment for the store.
- Ensure store displays reflect design intent with support from the VM Manager.
- Daily stock accuracy and stock room management; protect and use stock in the business’s best interests.
- Some locations may have additional support from a stockroom controller.
- Lead the store recall process and monitor stock accuracy.
- System
- Adapt to system changes and lead these positively to store teams.
- Collaborate with the Customer Care team and other operational functions to align policies and procedures for the best customer experience.
- Understand Elucid and continually strive to develop the system; suggest improvements to IT and operations.
Employee Benefits
33 days annual leave for full-time employees (25 days holiday + 8)
Store Manager - London employer: ME+EM Ltd
Contact Detail:
ME+EM Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into ME+EM's history, values, and latest collections. This will not only impress them but also help you connect your passion for fashion with their ethos.
✨Tip Number 2
Show off your leadership skills! Think of examples where you've successfully managed a team or resolved conflicts. ME+EM loves a Store Manager who can inspire and motivate others, so be ready to share your experiences.
✨Tip Number 3
Prepare some questions! Asking insightful questions about the store's goals or team dynamics shows you're genuinely interested. Plus, it gives you a chance to see if ME+EM is the right fit for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep an eye out for any new openings that match your skills.
We think you need these skills to ace Store Manager - London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for fashion and customer service shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of the ME+EM team.
Tailor Your CV: Make sure your CV is tailored to the Store Manager role. Highlight your leadership experience and any relevant achievements in retail. We love seeing how you've driven results in previous positions!
Be Professional Yet Approachable: While we appreciate a friendly tone, remember to keep it professional. Use proper email etiquette and ensure your application reflects the welcoming culture we pride ourselves on at ME+EM.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with ME+EM!
How to prepare for a job interview at ME+EM Ltd
✨Know the Brand Inside Out
Before your interview, dive deep into ME+EM's brand ethos, values, and latest collections. Understanding their luxury fashion positioning and recent store openings will show your genuine interest and help you connect your experience to their vision.
✨Showcase Your Leadership Style
As a Store Manager, you'll need to lead by example. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to coaching, feedback, and creating an inclusive environment. Be ready to discuss how you handle challenges and motivate your team.
✨Demonstrate Customer-Centric Thinking
ME+EM values strong customer relationships. Think of specific instances where you've gone above and beyond for customers. Be prepared to discuss how you would promote the omnichannel experience and handle customer complaints while maintaining the brand's standards.
✨Prepare for Practical Scenarios
Expect situational questions that assess your problem-solving skills. Think about how you would manage inventory, visual merchandising, or staff performance issues. Practising these scenarios will help you articulate your thought process clearly during the interview.
