At a Glance
- Tasks: Oversee and streamline import/export operations between the UK and US for a leading clothing brand.
- Company: Join ME+EM, a dynamic UK-based fashion brand with a fun and supportive culture.
- Benefits: Full-time role with competitive salary, social activities, and opportunities for growth.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Make an impact in logistics while working in a fast-paced, exciting environment.
- Qualifications: Experience in operations, strong organisational skills, and a problem-solving mindset.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to: Head of Operations
Location: London, White City
Contract type: Full Time, 37.5 hours per week
About the Company
ME+EM is a leading UK-based clothing brand that operates online sales and retail stores primarily in the UK and US market. We ship all US online orders from the UK and import stock for our current 5 retail stores (and growing) and frequent trunk shows and pop-ups. We are dedicated to ensuring efficient cross-border operations and compliance with import/export regulations in a fast-paced environment.
Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About the Role
We are seeking an experienced Logistics & Customs Coordinator to oversee and streamline the import and export operations of goods between the UK and the US. This role will play a crucial part in handling the administration related to the movement of merchandise cross border, returns, and US duty drawback claims. They will report to the Head of Operations and work closely with the Operations Director, Head of Procurement, Finance, Retail, Visual Merchandising, Property and Merchandising teams as well as the Head of Special Projects based in the US.
Key Responsibilities
- Logistics: Work with internal and external parties, including finance, merchandising, freight forwarders and customs brokers to help coordinate new store openings, replenishment of packaging, inbound store deliveries, product recalls, and trunk shows. Monitor shipment progress, proactively follow up shipment delays and keep stakeholders informed.
- Carrier Management: Conduct analysis of carrier performance, including on-time delivery rates, shipping accuracy, and cost-effectiveness. Spot-check carrier invoices and shipping documentation for accuracy and resolve any discrepancies. Provide carriers with updated volume forecasts.
- Broker Communication and Problem Resolution: Address inquiries from customs brokers and resolve import shipment issues, conducting necessary research for customs clearance.
- Comprehensive Customs Records Maintenance: Maintain customs entry data in support of value reconciliation and duty drawback claims.
- Process and Policy Enhancement: Aid in refining internal import/export processes and controls to align with corporate policies and US Customs & Border Protection guidelines for ongoing compliance.
- Special projects, e.g. VIP gifting.
- Strategic Project Support: Assist logistics and customs compliance management in projects aimed at enhancing efficiency, compliance, and cost reduction.
- Maintain Reconciliations / Reports: Perform reconciliations of US imports and exports. Monitor and reconcile stock movements between retail stores and omnichannel operations.
- Inventory Management: Monitor packaging stock levels and ensure there is always sufficient stock available to meet demand.
Skills
- Proven experience in operations, preferably in the e-commerce or fashion industry.
- Familiarity with shipping, logistics, and fulfilment processes.
- Strong organisational skills with exceptional attention to detail.
- Problem-solving mindset and the ability to think critically and make sound decisions.
- Knowledge of luxury customer service principles and practices.
- 1-2 years of customs experience is desirable.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
To apply please email:
Logistics & Customs Supervisor in London employer: ME+EM Ltd
ME+EM is an exceptional employer located in the vibrant White City area of London, offering a dynamic work environment that balances hard work with fun social activities and biannual parties. We are committed to employee growth and development, fostering a culture of support and inclusivity, where every team member's contributions are valued and rewarded. Join us to be part of a forward-thinking fashion brand that prioritises efficient operations and compliance while encouraging innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics & Customs Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and customs field, especially those who work at ME+EM or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of import/export regulations and logistics processes. Show us you’re not just a candidate, but someone who’s genuinely passionate about the industry and ready to hit the ground running.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Think of examples from your past experiences where you tackled challenges in logistics or customs. We love to see how you think on your feet!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the ME+EM team and contributing to our exciting growth.
We think you need these skills to ace Logistics & Customs Supervisor in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Logistics & Customs Supervisor role. Highlight your relevant experience in logistics, customs, and any specific achievements that align with the job description. We want to see how you can contribute to our fast-paced environment!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and customs, and how your skills make you a perfect fit for ME+EM. We love seeing enthusiasm and personality, so let us know what excites you about this role.
Showcase Your Problem-Solving Skills:In your application, be sure to mention specific examples where you've successfully resolved issues in logistics or customs. We value a problem-solving mindset, so share those experiences that demonstrate your critical thinking and decision-making abilities!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at ME+EM Ltd
✨Know Your Logistics Inside Out
Make sure you brush up on your logistics and customs knowledge before the interview. Understand the key processes involved in import/export operations, especially those relevant to the fashion industry. Being able to discuss specific examples of how you've handled logistics challenges will impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've successfully resolved issues related to shipping or customs clearance. Highlight your critical thinking and decision-making abilities, as these are crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with ME+EM's Culture
Research ME+EM’s values and work culture. They pride themselves on being approachable and supportive, so be ready to demonstrate how you align with their ethos. Mention any experiences that showcase your teamwork and adaptability in fast-paced environments.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the role and the company. This shows your genuine interest and helps you assess if ME+EM is the right fit for you. Consider asking about their future projects or how they handle compliance challenges in logistics.
